Come back infra red all’s forgiven

Posted by: Shane526 on 15 October 2017

I don’t know what connection Naim are using for the new Uniti range with the remote but talk about hit and miss... how many times, sitting 14feet away, should you have to press a button on the remote to get a response?

and as for holding the power button for 3 seconds to put it into deep sleep, not a chance, they just don’t communicate that well, sadly...

Posted on: 15 October 2017 by ChrisSU

Mine works perfectly, even if I’m not in the same room. Maybe you have a faulty remote?

Posted on: 15 October 2017 by Shane526

I hope not, mine has to constantly reconnect to the star every time I try to use it, press buttons two, three, even four times before I get a response... it’s most annoying (upsetting).

Posted on: 15 October 2017 by ChrisSU

In that case, it is certainly not working as intended. I would get in touch with your dealer or Naim support and get it sorted.

Posted on: 15 October 2017 by Shane526

Posted on: 16 October 2017 by Richard Dane

Shane, get in touch with Naim support today. That doesn't sound like normal behaviour at all.

Posted on: 16 October 2017 by james n

Shane - just a thought. Have you got the Naim box sited close to a router, wireless phone or any other wireless device ?

Posted on: 16 October 2017 by Shane526

Thanks for the thought but no, all items are wired to the router which is in another room.

Posted on: 16 October 2017 by Shane526

Richard Dane posted:
Shane, get in touch with Naim support today. That doesn't sound like normal behaviour at all.

My dealer is going to speak to Naim on my behalf.

thanks though.

just hope it gets resolved as it does take the shine off a new item...