Atom USB inputs do not recognize CD or smartphone

Posted by: mjgamv on 01 November 2017

Hello,

New user here. My new Atom does not recognize neither a USB CD-DVD player  nor my smartphone (Samsung S7 edge) with the cable. Neither the front nor the rear ports. The smartphone works fine through Bluetooth aptX and the USB ports recognizes a USB hard disk ith no problem. Any idea what's going on?

Thanks!

Posted on: 01 November 2017 by hungryhalibut

I suspect the usb socket is only for storage devices. That’s what the website suggests, anyway. 

Posted on: 01 November 2017 by ChrisSU

HH is correct, the USB ports are only for memory sticks and hard drives. Naim’s original intention was for them to work with iPhones too (as with the old streamers) but Apple wouldn’t allow this, and they had to remove this facility in order to obtain an Airplay license. 

Posted on: 02 November 2017 by mjgamv

Thank you. It would have been nice to have the option of at least listening to the music in your phone directly with a USB cable -once you have the option of Bluetooth. The combo of Apple Music-aptX from my smartphone sometimes fails and jumps to the next song (I don't know which link is failing -Bluetooth or my internet line).

I find strange though that there is no manual for such a product. I didn't get more than a paper quick user guide in the box and haven't been able to find a full manual online.

Apart from that, very good sound and a solid machine.

Posted on: 02 November 2017 by ChrisSU

There are some 3rd party apps which will allow you to use Airplay on Android phones. Using WiFi, this should give you a more reliable connection than Bluetooth which I find to be unreliable. 

Posted on: 02 November 2017 by David Hendon
mjgamv posted:

I find strange though that there is no manual for such a product. I didn't get more than a paper quick user guide in the box and haven't been able to find a full manual online.

 

There is no manual as such. Naim expect you to use the on-line support wizard which you can find on their website.

best

David

Posted on: 02 November 2017 by Gazza

If like me you find the online support inadequate, please feed this back to Naim.