Nova Running in

Mine has at leat 3 problems.

1. Remote control issue volume doesn’t go up or down when you press the buttons, a delay or I have to press furious until the volume works.

2. HDMI Arc with my LG oled doesn’t work, the only way is by taking the HDMI out of the Nova then pugging it back in, this bugs me  as I have to do this every time I switch tv and Nova on. I have checked the tv settings they are all correct as it should be.

3. After around 6hrs or so the Nova being on, the right speaker makes crackling sound and then no sound from either channel, so I switch if from mains and replug back in in, then it works. This has happened at least 5 times now.

its going back to my dealer so they are going to send back to Naim.

I spoke to there technical dept, the response wasn’t what I thought it would be, as they said oh dear send it in to us and we will have a look.

I thought they might be a bit surprised as it has at least these 3 problems.

The problem is I love the sound, now it looks like the turn around time is around 4 weeks, not something you should expect as they have only recently come out.

Anyone else with any problems like this?

+1 on issue  #2 (HDAMI Arc) with a Sony XBR. Not sure if the cause was the Nova or the TV.

Geez, I hope I don't have any problems

It’s precisely threads like this that put me off streaming. Think I’ll stick to records and the CDX2 

My Nova has had absolutely no problems but my CDS2 was a bloody nightmare with refusing to play some discs and needing a new puck every few months (and yes I did tweak the rubbers). As for my LP12 - I still love it but it needs a lot of maintenace and there are a bewildering array of upgrades; streaming is so much more straightforward!

It's very unwise to base a major decision on a few people's experiences posted on an internet forum - even this one!

I agree with you PEV, I’ve had no issues with my Uniti Star. 

I don't think streaming itself is the issue  (my Ndx has been flawless for 5+ yrs) seems more a combination of teething issues with a new line and the added risk of having everything in one box. Hope all gets resolved asap 

Yes I  have problems with mine, but I wouldn’t change it for another brand, as Naim sound great to me, and are normally very easy to use, especially there app.

for a all in one box it is a great machine, just need to get mine fixed.

My SU sounds great and I think it will remain to delight me for a long time yet.  I would never change it for a new Nova even if it seems to be a step forward ........

So all I need some help and advise. 

I have had my replacement Nova a week today and things are not good.

The replacement unit has not suffered from freezing artwork and has not reset itself but I have suffered with the right channel crackle and then both channels turning off again today.

I nearly had a heart atack when it did it, as it was so loud. Another issue unique to this replacement is today it went off on its own whilst listening to music and then wouldn’t turn on via remote or the power button on the front of the unit. Power off and back on required.

Naim are being helpful and have obviously said if I am ok with it to swap it again. I am rather reluctant and have lost all confidence in the Novas. I never suffered any issues with the UnitiQute 2 it replaces.

dealer (Sevenoaks sound and vision) being very supportive also and happy for me to do what ever I choose.

I am tempted to change it for something completely different, maybe a Supernait with Chord 2qute dac or something but don’t know what I would use as the front end.

Any advise would be much appreciated, I just don’t have the funds to go up the ladder any further than the Nova but don’t want an inferior product either. 

Thanks Popeye

Have you checked out the other components in your system, especially speaker cables to make sure they are in good order? Maybe take the whole lot to your dealer rather than just the Nova. 

ChrisSU posted:

Have you checked out the other components in your system, especially speaker cables to make sure they are in good order? Maybe take the whole lot to your dealer rather than just the Nova. 

Yes all fine, also others have experienced the same not just me. If issue was external of Nova powering off and back on the unit would make no difference.

Just traded my Nait XS-Nd5XS- Flatcap XS in for the new uniti Nova. Now you got me worried if I did the right thing?

My Nova has ben perfect and I'm sure the vast majority are. Internet forums give a very distorted view of products as just about everyone with a problem posts, often repeatedly ad nauseam, either to vent or in search of help. This is perfectly understandable and I'd probably do the same, but makes for a ridiculously biased evidence base on which to choose a course of action.

Novas can and do work well. By all means change if you want something different but if it meets your needs there is no better option IMHO.

My Nova is awesome I LOVE IT, amazing such a joy, the niggles i have not had for a while and gave up on HDMI.

I wanted a simple one box setup but the sound has totally exceeded my expectation and to me excels my old active top line system.

This question is a bit off topic & im not even sure if it is a relative one but thought I would ask it anyway. Has anyone here experimented with different flash drives & memory card to see if certain ones performed better than others in the Nova's playback ?