Music from different inputs are keeping dropped from my Nova

Posted by: Raymond-KC on 05 January 2018

I bought Naim Uniti Nova around a week before and was happy with the SQ. But the airplay always disconnected and struck the network in Naim (use wifi). Talked to the dealer and got a replacement yesterday. happy using for a day and find no more issue on airplay connection.

but I encounter another more serious problem now - music from whatever inputs, regardless of wifi or wired, are dropped with the blinking light on the play/pause button on the panel. You can refer to the video below for your reference.

Digital in drop: 

https://youtu.be/v-aNJwpgLE8

 

internet radio drop:

https://youtu.be/V5tcmB9oIJU

 

tidal drop:

https://youtu.be/xp-IXUk8tGk

 

upnp drop:

https://youtu.be/VAmxUDToGd8

 

I am planning to ask for second replacement. A bit disappointed to the quality of Naim product now.

anyone has similar experience?

Posted on: 05 January 2018 by Gazza

Try a de power of the system, pull out power plugs, re start, and then get back to the forum.

Posted on: 05 January 2018 by Raymond-KC

just the same..

Posted on: 05 January 2018 by seakayaker

Not sure how your wired network is set up but my dropouts are a rare occurrence after a installed a switch on the network. In my case it was a Cisco SG110D-08 8-Port 10/100/1000 Gigabit Desktop Unmanaged Switch. There are a number of threads you can find by doing a search if are not using a switch at this time.  Currently I am using a NAS and ND5XS Network Player. The switch is connected to the Router, with the NAS and the ND5XS having individual connections to the Switch.

Good luck in finding a solution to the issue you are experiencing.

Posted on: 05 January 2018 by Raymond-KC

thanks Seakayaker.

i don’t have a switch. i connect nova to router directly via wifi.

anyway I guess the issue should not related to network as  the sound drop even the source is from digital input.

Posted on: 05 January 2018 by Raymond-KC

Btw  to sure why, the nova is working fine now without doing any changes...... let’s wait and see....

Posted on: 06 January 2018 by Raymond-KC

problem back. will try to ask for a replacement again and keep here updated

Posted on: 10 January 2018 by Bouba

I have similar problem, but my dealer won't change my Atom saying everything is okay. 

And if you search through the forum, you'll find out that we are several owners having the same drop outs issue. 

Mine occurs right out of the box from the very first day, and it's been 3 months now and Naim's representative won't respond to my query for a replacement of the unit. 

 

Posted on: 10 January 2018 by gert

Are the drop outs wifi related or do they happen with a cabled connection, too?