Nova Should I worry?

I've just chatted with a dealer today who says that he's had no issues whatsoever.
He's not my dealer, I'm never going to buy from him (different country whilst I'm on holiday) and I trust him. We're even currently reading the same book!
I wouldn't be worried and am looking forward to getting one for a "second system" soon.

I can only comment on my personal experience and I had 2 faulty Novas in a row with over 1300 difference in serial numbers between both units so not a batch thing I wouldn't of thought.

Both units gave different faults from one another but both suffered from the most worrying crackle from the right channel then stop working till a full power off and back on again. This may only happen once a week but still very worrying and cannot be doing my speakers and good when is was happening.

Also they would crash very frequently just like your home computer and need rebooting.

I had enough in the end and changed it for a ex demo NDX/Supernait2.

Regards Popeye

No!

Mine has been and is absolutely fine. Clearly a few units have ben faulty and Popeye has been incredibly unlucky but the vast majority are fine. 

People venting on a Forum are not an unbiased or representative sample!

Pev posted:

No!

Mine has been and is absolutely fine. Clearly a few units have ben faulty and Popeye has been incredibly unlucky but the vast majority are fine. 

People venting on a Forum are not an unbiased or representative sample!

I agree with Pev. However my only concern would be that the amount of Nova users out there in existence and the miniscule minority that use the forum and have had problems it is very concerning!

The new streamers may have had a difficult launch, but you still have a dealer and support network that will ensure you get a working product. I would just make your buying choice on sound quality, and if it sounds better than your current system, go for it.

Mine has been fine.

I own the Star not the Nova, but I’ve had zero issues with my unit. 

Popeye posted:

I agree with Pev. However my only concern would be that the amount of Nova users out there in existence and the miniscule minority that use the forum and have had problems it is very concerning!

Fair point but I would guess that pretty much anyone who has had problems with their Nova would end up here. If you Google Naim Nova problems, this forum is top of the list!

hi Fred,

After you receive it please let us know if the Nova sounds better than your previous set.

cheers

Kacper 

My Atom had a display fault issue, it was RMA'd and I upgraded to the Nova after comparing the newly in stock Nova at the dealership.

Can't think of any significant Nova issues to date.

Did you demo a Nova before ordering?

I wouldn‘t worry — get your unit; and if you are as unlucky as Popeye, return it for a refund; and get something else instead! In terms of likelihood, I would expect you to become a happy Nova owner. 

I was also unlucky with the Nova with multiple returns. Different issues each time (screen developing white bands, HDMI ceasing to function, Input selection malfunction). I was disappointed but the dealer / naim support has been fantastic.  I realise that the Nova is essentially a much more complicated product than anything naim has developed to date. I have decided to wait a bit. Currently considering a supernait 2 or another nova after a while.

I had to return my 1st Nova - multiple issues (max volume, lock ups and HDMI meltdown).

The 2nd (current) Nova I just decided to not bother with HDMI (shame as it is why i bought it - speakers sit either side of my TV) and overlook the lock ups and having to power cycle maybe once a week.

Its sounds bloody amazing, but dreadful experience, i chose to stick it out.

My dealer said customers having nothing but issues (and quite critical of the head in the sand mentality), he did seem aware of specific issues (i related to) so not the usual that's not good, buy this (as i get more commission)

Kacper posted:

hi Fred,

After you receive it please let us know if the Nova sounds better than your previous set.

 

cheers

Kacper 

 i wILL...But it has to arrive yet.

I replaced the 272 with the Nova (kept the 250DR). I have had zero issues and the streaming problems I had with the 272 are gone!

Sound quality is identical to the 272 when using the 250DR amp. 

I have found the quality of Naim products to be very high indeed so I am sure if you have any problems with your new Uniti Nova that Naim will sort it out for you

Hmm...By the time my new ordered Nova arrives at my place It is ancient and out of date some years ago.

HutchMD posted:

I replaced the 272 with the Nova (kept the 250DR). I have had zero issues and the streaming problems I had with the 272 are gone!

Sound quality is identical to the 272 when using the 250DR amp. 

I’m another very satisfied Nova/250DR user. I had one problem with losing my Tidal connection but re-booting the Nova quickly solved the issue 

Bob

Shropshire Hills posted:

HutchMD posted:

I replaced the 272 with the Nova (kept the 250DR). I have had zero issues and the streaming problems I had with the 272 are gone!

Sound quality is identical to the 272 when using the 250DR amp. 

I’m another very satisfied Nova/250DR user. I had one problem with losing my Tidal connection but re-booting the Nova quickly solved the issue 

Bob

Just out of interest guys what made you go this route, isn't alot of the Nova redundant in this scenario?

It’s the only option for upgrading the Nova, you cannot add a power supply. I personally liked the styling, the interface, it sounded similar to a 272. Also Naim have made it clear that this platform can be upgraded more easily with firmware, whereas the 272 is unlikely to be further developed.

Yes the power amp part is then redundant....but it does improve the SQ. For me it’s a stop gap until the new streamers are launched, later this year.

I’m with Gazza this on this one. I didn’t want the older streaming platform and I will either get whatever replaces the 272 or, if that doesn’t happen, I may go with NDX2 and 282 and keep the Nova for a second system - it’s a great all-in-one as it stands

I hope the new NDX2 is a big step up from Nova, I would also then probably go 282. I have my doubts that is going to be much better than a Nova without the customary power supply etc.......then you start thinking ND555.