Music drops suddenly - Synology
Posted by: Bedaius on 28 January 2018
I use a Synology 412+ NAS, Uniserve-SSD (or Synology UPnP), NDX combination, streaming is hard wired, WiFi on NDX off
When I'm streaming CD or 24 bit files (does not matter if from Uniserve-SSD or Synology UPnP) the music plays for about 30 - 60 min, then it abruptly stops. The system used to run for years without problems.
I fixed a dying hard drive in the Synology, reset my network (Apple Airport Extreme), bought new router (Wifi system from Google).
I suspect either an incorrect setting on my Synology or something wrong with NDX. Don't think it's the Uniserve-SSD since the same happens if I use the Synology UPnP. Any ideas?
Here two error message I got, both with the same time stamp (same second):
Information: No DigiFi track found for "De Lamentatione Ieremiae Prophetae" in "Various Artists - Enlightenment" on music store "\\Data_Music_Foto\MusicStore"
Information: No DigiFi track found for "Ubi Caritas et Amor" in "Various Artists - Enlightenment" on music store "\\Data_Music_Foto\MusicStore"
...and the app tells me: UPnP "No tracks".
Try re-indexing the music folder on the NAS, then clear the UPnP cache in the Naim app.
A re-index will not solve the play stream stopping. This to me is either NDX which I know a lot about but have no idea what could be causing that problem, or it’s the UnitiServe which I know nothing about. Can you try connecting the NAS as the serve, or load an album or two on a USB stick & play that for & more of the usual stop playing time to eliminate or condem the NDX
I may have misinterpreted...
I thought the problem was that it suddenly stopped part way through a play list at the end of a track, rather than part way through a track.
It does both, sometimes stops at the end of a song, sometimes in the middle
Mike B, if I use the Synology as the serve the same thing happens.
I therefore think it either a setting with my Synology NAS or something is wrong with the NDX.
Bedaius posted:Mike B, if I use the Synology as the serve the same thing happens.
I therefore think it either a setting with my Synology NAS or something is wrong with the NDX.
OK, but when you use the Syn as the server is the US disconnected or powered off ??
It no good thinking its either a NAS setting or the NDX, you need prove it & you can use elimination as a tool to do that - my suggestion of having the NDX play a few albums from a USB stick will help achieve that. Then do the same playing a USB stick from the UnitiServe.
Definitely...
As it's stopping in the middle of a track it could also be a network issue. Using the 'USB stick in the NDX' test will determine if it is a network related component or the audio side of the NDX.
If the audio side of the NDX is exonerated then you can focus on the network and it's components.
Using the USB stick from the UnitiServe will serve (pun intended) to eliminate the network and the playback side of the UnitiServe as a cause of the problem.
That would leave the storage solutions (the Synology and in the UnitiServe) as the cause.
Once we have the general area identified we can look at that area in detail.
Diagnosis is a process of elimination, testing things identified using progressive logic; rather than a process of guesswork and blind luck!
Huge posted:Definitely...
As it's stopping in the middle of a track it could also be a network issue. Using the 'USB stick in the NDX' test will determine if it is a network related component or the audio side of the NDX.
If the audio side of the NDX is exonerated then you can focus on the network and it's components.Using the USB stick from the UnitiServe will serve (pun intended) to eliminate the network and the playback side of the UnitiServe as a cause of the problem.
That would leave the storage solutions (the Synology and in the UnitiServe) as the cause.
Once we have the general area identified we can look at that area in detail.
Diagnosis is a process of elimination, testing things identified using progressive logic; rather than a process of guesswork and blind luck!
Huge, exactly I had the same problem last year running a NDX and Core, music would stop on track 2 or bounce between track 2 and 3 ironically it would run my Synology perfectly it turned out to be the Android app changing to an IOS device eliminated the problem.
It took a couple of days to eliminate any network and or connection problems etc and how I traced it to be the app was by operating the NDX from the buttons on the front panel when using these I encountered no further problems went back to the app and the problem reoccured.
During this process I had been in contact with Naim and my dealer both were very helpful in fact Naim managed to replicate the problem and confirmed that it was due to the app and would incorporate a fix during a future Android app update.
As you rightly said it is a process of elimination.
Pcd posted:.............. I had the same problem last year running a NDX and Core, music would stop on track 2 or bounce between track 2 and 3 ironically it would run my Synology perfectly it turned out to be the Android app. Changing to an IOS device eliminated the problem.
That's another item to eliminate Bedaius, you can eliminate the control point (app) by playing from the server using the NDX front panel buttons as the control.
For the record - what is your control point, Android or iOS ???
I did the USB test. Plugged it into the NDX. It played for a while and then suddenly stopped in the middle of a song.
Conclusion? Bring NDX to dealer and get it fixed! Right?
Right !!! sorry 
Hang on a sec, as Mike pointed out previously, was that using the front panel controls?
.......... yes good point Huge (thanks) Using the app to play the USB does not eliminate the app.
Bedaius posted:I did the USB test. Plugged it into the NDX. It played for a while and then suddenly stopped in the middle of a song.
Conclusion? Bring NDX to dealer and get it fixed! Right?
Does the music stop playing at the same point every time, or does it stop at random? The former could point to corrupted data in your music store, which you could easily check by playing through another device.
Still, your NDX seems like the prime suspect for now.
......except - I’m curious about the error message you posted above. DigiFi is the Unitiserve server software, so maybe that points to an issue at that end? Maybe worth a call to Phil Harris at Naim to see if he can help you pin down the problem.
Oh yes, and when you test the NDX with a USB stick, disconnect it from the network.
Does anybody have Phil Harris phone number?
I'll do further testing and will post once done. I'm on the US East Coast so give me some time. Need to run to work now.
It’s the Naim helpdesk on country code 44-1722 426600
best of luck
NDX is now at the dealer for testing. Wish me good luck!
Yes all the best hope they sort it for you