Newbie Atom Questions

The Atom is the unit with most issues and is built from different hardware to the others, although others have had issue with the nova as well. You don't need to search long on this forum or elsewhere to find users having issues with the Atom. Its great that some of you have had faultless experience but there is a lot more of us who haven't so stop assuming there is nothing wrong with this range when the facts prove otherwise.

I have just had a conversation with Naim. 2nd Week in March, issues resolved in the release cannot be confirmed yet - but it appears that some, or all will be addressed.

Thank you to who I spoke to, very professional and understanding.

Naim - why can't you just post this type of information and settle the waters, it's beyond me. Secondly please ask some of your Beta Testers to stop winding up the situation. They should either not mention they are part of the group or be consistent in what they communicate, instead some of them hyperthetically strut around on here with an elitist attitude that is not good for any business.

Hundreds and hundreds of threads with annoyed consumers could all be avoided. Dr. Wilson, this should be top of your list to eradicate.

I'm sure we will all look forwards to early March.

All the best,

George 

Thank you George.

George, I'm pleased you managed to speak to someone at Naim.

One thing about the Beta testers on here - they are just end users and forum members like yourself.  They don't get paid for the important work they do, but they do it willingly and in good faith.  They are asked not to disclose information that they are privy to during beta testing mainly to avoid causing confusion - perhaps easier said than done.  I should add that I haven't see any elitist attitude that you mention, indeed, quite the opposite.  But being a beta tester comes with its own challenges and I'm sure we should all be mindful of that and of the great work they do in helping make each release better than the last. In short, please try to give them a little bit of leeway.  And if any member appears to be consciously rude or appears to "strut", then just let me know with the report button and I'll have a quiet word. Thanks.

p.s. I'm not sure whether we've reached even the first one hundred threads of annoyed customers on here, even after so many years of this forum, but I get the point you're trying to make. 

And yes Richard, there are some who are very helpful indeed from what I've read.