Cannot find Rooms!

One more observation - if I add the room manually it will find the qute (via a reserved IP from the routers DHCP server) but the Asset servers are not found in the app (but are found by the UnitiQute directly and with the iPhone app.

Cheers

Mark

If it were someone who knew less about networks than you obviously do asking the question, I would be saying "Are you certain that the iPad Pro is on the same wifi network as the iPhone SE?"

Assuming I don't need to ask that question, my next thought is that there is something odd about the iPad's wifi connection. Have you tried telling it to forget the wifi network and then re-enter the wifi info? Or maybe reset your iPad's network connections?

Recently another member had a problem where one Apple device couldn't tell his NAS to play, whereas the other one could and this turned out to be one of his Apple devices had mysteriously had its MAC address added to the don't allow list in the NAS. Your issue isn't the same, but is there anything in your router setup that means it responds differently to your iPhone and iPad? For example not allowing the iPad to discover stuff on the network?

I'll keep thinking...

best

David

Can you see the servers via IP?

Thanks David and George,

I can Ping the Servers from the ipad, no probs. I had previously reset the wifi on the ipad but I have just done it again with no luck.  I cannot see anything different between the phone and the ipad in the router settings.

When I access the "Room" manually, I can get the upnp servers to appear by setting upnp to "compatibility mode" in the app.  This is not ideal as I cannot access rovi or playlists etc.  I had no problems with my ASUS router.  I assume this is down to a Router setting but I at a loss to find it!!!

Thanks for your help

Mark

Set the Qute's IP address to fixed, reboot the qute and the router and see if you can see the qute in the attached devices tab.

George H posted:

Set the Qute's IP address to fixed, reboot the qute and the router and see if you can see the qute in the attached devices tab.

yes is does appear but does not change any of the behaviours described.

Even stranger - my wife's ipad can connect with no issues at all!

Is your Wi-fi dual band? If you can split it you may get more diagnostic information about the band/device with the problem.

Personally I find splitting the bands gives greater reliability with my BT Hub 5, because in a marginal signal location on both bands the device is not trying to find a better band, constantly going back and forth. Before doing this the Naim App was a pain. You need to go into the hub management to effect this. You can add 5 say to the end of the name of the 5GHz band, and set the same key on both for convenience.

Phil

I think I may have solved it! checking my ipad for suspicious apps I found that I had installed an app called "wifi guard". I deleted this and all appears to be back to normal.  I will update further if this change. 

Thanks for your help

Mark

There are some protocols that your WAP may be blocking or having trouble passing.  These include 'Bonjour' and 'SSDP'

I suggest looking for IGMP snooping in the router setup and if it's on try turning it off.

Furthermore, also look for any DLNA mode or UPnP mode settings and try turning these on - start with DLNA mode and if that doesn't fix it or it isn't present, try UPnP mode.

Huge the OP could connect with his iPhone and his wife's iPad but not his own iPad, so I don't think any of that is relevant this time. Anyway he seems to have solved it now.

best

David

David Hendon posted:

Huge the OP could connect with his iPhone and his wife's iPad but not his own iPad, so I don't think any of that is relevant this time. Anyway he seems to have solved it now.

best

David

Yes, thanks guys. It look like is was a dodgy app interfering with my WiFi. Big clue was that my wife could connect!!

Many thanks

Mark

Only the OP would know if he had a strange app on his iPad. Sound as if he had no Wi-fi on it. You would think the app would not block on the subnet but block unknown Wi-fi networks!

Phil

Filipe posted:

Only the OP would know if he had a strange app on his iPad. Sound as if he had no Wi-fi on it. You would think the app would not block on the subnet but block unknown Wi-fi networks!

Phil

It could also selectively block some protocols and/or network ports.

Huge posted:

Filipe posted:

Only the OP would know if he had a strange app on his iPad. Sound as if he had no Wi-fi on it. You would think the app would not block on the subnet but block unknown Wi-fi networks!

Phil

It could also selectively block some protocols and/or network ports.

Sounds very sophisticated for an iPad. Always assumed Apple implement what is needed for most security. A way if you are lacking knowledge to stop your iPad working. I just have McAfee on mine which came bundled with my PC security, and does virus and unsafe sites.

Phil

is the app some way flawed  on its  the original protocol      .i started with the largest Samsung tab,      it was a pain ,reluctantly replaced with latest iPad, better but still the known problems occur..

  a 2nd system auralic lighting system is used  with the same network and it has never failed once.   in 10 months  .if it is sometimes the customers network  naim should produce a step to step guide that can be downloaded for effective support  and not this constant advice contact naim by email     removing the auralic app.  doesn't improve the naim app operation

Yes I don’t think iPads or Wifi access point are ‘blocking’ protocols... that sort of behaviour is in high capability advanced commercial firewalls... and the subnets used will be down to your router and the scope of your local DHCP.. so not really relevant all... UPnP only generally works with devices on a single subnet along with many home network applications.

For our modest uses its either I suggest software bugs with appliances and apps or issues with the occasional handling of multicast IP addresses by home network devices .. or more likely a combination of both. Multicast IP addresses are  the method used to send packets  to the connected devices on the home network to see if they respond and therefore ‘discovered’.

UPnP devices are discovered by them responding to multicast IP address 239.255.255.250. You can ping to that address from a proper ping utility and see reachable devices generally responding with their unicast IP address (ie what is given to the device by DHCP) when the devices and home network are working properly.