Hi all
I have just received and started to set up a new QNAP NAS, to enable me to use Asset with my NDX. (My current NAS is an old WD that will not support Asset, which I have been using for a while but via my laptop.)
Despite the hugely convoluted NAS set-up process generally, I seem to have it connected and working, by which I mean I am currently copying the content of my old NAS to the QNAP - which will take the best part of the next two days (350GB).
In the meantime, I have downloaded Asset to my laptop, and installed it on the QNAP. However...
When I click on the Asset icon in the QNAP app section, I think the settings are supposed to open in a web page - but the page won’t open and a browser error message says “This site can’t be reached. [NAS] refused to connect”.
Is there a network setting or similar in the QNAP that I need to enable? Or some other setting that is preventing the QNAP from being able to open the Asset settings page?
Thank you!
Matt
Posted on: 24 April 2018 by sjbabbey
Can you confirm that the file you downloaded was called Asset-premium.qpkg ?
Did you install it via the QNAP's App Centre using the "Install Manually" option (Top RH corner) and navigate to the .qpkg file on your computer ?
Does the Red Asset 6 icon appear in the App Centre and have you started Asset and selected Display on Administrator's main menu or Every Users menu ?
Are you trying to open Asset via the Red Asset icon on your QNAP's main menu ?
If so this should open the config page with a green Asset icon on a separate webpage with the i.p. address of your QNAP server followed by :45537 e.g. 192.168.x.xxx:45537
If Asset is not opening via the icon on your main menu, you could try opening its webpage by typing in the server address followed by :45537 but this shouldn't really be necessary if you've followed the steps above.
Posted on: 24 April 2018 by Maughan67
Thanks for your reply, SJB.
The answer to your 4 questions is “yes”. And the webpage has the address you refer to - but I get the “refused to connect” error message.
On further reflection I think it is a firewall issue, but I haven’t yet worked out how to resolve it.
Matt
Posted on: 27 April 2018 by Gavin B
I've just moved over to a QNAP HS-251+, and I seem to remember having a similar problem. I can't remember exactly what I did to solve it. It may have been that I couldn't access the set-up directly via the NAS (plugged into the TV) but when I tried from my PC I could get to it.
Sorry to be so unhelpful, but at least there's hope!
The Asset forum is very helpful, so if you're still not sorted, try there.
