First world problem - but the Muso App is driving me mad

I think your first world problem might be a network problem? Powering everything down and leaving it for 5 minutes, then switching on one at a time, from the router outwards, , and allowing each to component fully start before powering on the next one in the chain, is always a good place to start.

The other thing you can try Lindsay is killing the app (by swiping if it's IOS) and restarting it. It will probably find your muso more quickly.

best

David

I just think it’s telling you Lindsay you need more Naim stremers.

Discovery of the renderer (the 'room') shouldn't take more than a couple of seconds.

If it's taking longer than this then it usually indicates an issue with the way that the handling of SSDP discovery or 'Bonjour' is configured in your network.

Huge posted:

Discovery of the renderer (the 'room') shouldn't take more than a couple of seconds.

If it's taking longer than this then it usually indicates an issue with the way that the handling of SSDP discovery or 'Bonjour' is configured in your network.

And adding to what Huge says here, if it normally works ok then restarting your router may we'll fix it because it may be less of a configuration error than something not working properly (a common issue with commercial routers).

And restarting the app, from personal experience, can often make the network respond instantly, whatever the reason for its earlier untesponsiveness is.

best

David

I only want to listen to the Today program

I think your app doesn't agree with the Today programme's politics... 

Perhaps it's taken umbrage at the "Are we sleep-walking out of Europe ?" thread.

The Strat (Fender) posted:

I only want to listen to the Today program

If you only want to listen to the Today programme, won’t any old transistor radio do, costing maybe 1/50th the cost of the Muso (or less)? 

You could try a Synology NAS, that has an application called Audio Station that can push iRadio to a UPnP endpoint.

As a side effect you'll also get Synology Media Server, so if you rip all your CDs to the NAS they'll also be available on the MuSo (and any other streamer you buy!).

You can set the app to stay connected to your device to help with the app reconnecting if you only have one. Go to other settings in the app and turn it on. Won't help with it droppig iradio but makes using the app a little less infuriating.

SimonPeterArnold posted:

You can set the app to stay connected to your device to help with the app reconnecting if you only have one. Go to other settings in the app and turn it on. Won't help with it droppig iradio but makes using the app a little less infuriating.

The only thing this ever did for me was to drain the battery on my phone!

Innocent Bystander posted:

The Strat (Fender) posted:

I only want to listen to the Today program

If you only want to listen to the Today programme, won’t any old transistor radio do, costing maybe 1/50th the cost of the Muso (or less)? 

Well of course my reply was a little flippant.   I’m e;njoying other aspects of the Muso by doing some streaming from Tidal etc.   I understand from talking with a respected Naim dealer that they - Naim - recognise the problem and are working on it

Network. Invest in good advice and all will be well, along with other home wifi speeds etc. The app works very well on a suitably set up wifi network. 

Lindsay, you don’t say if you have the Qb connected by cable. I found it tricky on internet radio if wireless. We have three streamers - two QBs and the 272 - and the iRadio and upnp work day in day out, and the App is completely reliable. Of course, it ‘should’ always work regardless of circumstances, but in the real world a bit of attention to a good solid network will reap big rewards. 

The truth is the naim WiFi operation via the app has always been flakey, though now more reliable most of the time I find. It still drops the 272 or Muso occasionally but finds it again either through restarting the app or, if needed, the box.

Successful operation may be dependent on having a more ‘suitable’ router than you have now and perhaps changing how your WiFi is set up, which often differs from the ‘default’ settings. 

Although similar WiFi devices and apps such as Chromecast, Sonos, Amazon TV box/stick etc. worked seamlessly for me (and, judging by many posts I’ve seen on the forum, others too) on my original router and network, naim needs special treatment. That’s just the way it is.

Rather bizarrely the blame for flakeyness then gets laid at the door of the router and network set up, as opposed to naim. But there you go, it’s a naim forum after all.

So assuming you use WiFi, I suspect that while you can get it working more effectively with some network changes, the chances are it won’t work better for nearly all the time unless you have the right kind of router e.g. one of the Asus models. If you have such already, you’re almost there!

I’m hard wired across the mains using Netgear.   We don’t experience any other problems with other stuff that wired similarly, and Tidal seems to work faultlessly.    I’ve returned the Qb to standardRadio 4 not the HD version and waiting to see what happens.  

Mains Ethernet is generally considered to be the work of Satan. Try running a cable temporarily and see what happens. 

Update - R4 still drops out but Jazz FM, Paradise and Planet rock don’t.  

cdboy posted:

Network. Invest in good advice and all will be well, along with other home wifi speeds etc. The app works very well on a suitably set up wifi network. 

That's not necessarily true, although network issues are the first place to look for problems as the app works better on well configured networks (but still not always 100%).

I have a reliable and properly configured network, yet one device I have routinely fails to find the media server: the success rate < 10%.  Another device running the same version of the app the success rate is > 98%.  Unfortunately in the 2% failure case of the latter device, it's rare that the other device will be working (rather less than a 10% chance!).

Some of these discovery issues appear to be timing related (and I've also found there's another race error in the programme as well).

JamieWednesday posted:

The truth is the naim WiFi operation via the app has always been flakey,
...

The app flakeyness is present irrespective of WiFi, EoM adapters or hard wired.  As a matter of interest do you actually know why Naim's WiFi implementation doesn't have a secure a signal as some others - there is a very good reason for it.

JamieWednesday posted:

...

Rather bizarrely the blame for flakeyness then gets laid at the door of the router and network set up, as opposed to naim. But there you go, it’s a naim forum after all.
...

Not true: see my reply above.

A poor network will almost always exacerbate the problem that already exists in the app (and WiFi still isn't a good choice as it makes this even more of a problem), so the advice to optimise the network is still valid. 

JamieWednesday posted:

The truth is the naim WiFi operation via the app has always been flakey,

Yes & No.   IME it depends on the app,  my iOS iPad (11.3.1) is rock solid, network discovery is instant & it never looses a connection (iRadio station drops excluded)   Whereas my Android Samsung smart phone is flaky to the point that I just don't bother with it.     I understand a problem with Android is the various application that use it - e.g. Google, Samsung, Nokia etc.,  have there own (different) application software,  whereas with iOS Apple are the only user & they qualify all 3rd party app functionality before they approve its release

[@mention:1566878604010590] - Lindsay, my Muso Qb is on long-term holiday at my girlfriend’s. We had frequent drop-outs there, which were largely resolved (and vastly improved) by connecting an Apple Airport Express, dedicated to the Muso. I think quite a few forum members have tried this and been pleased with the results.

A search should explain how to do it (especially if you can locate my own dummy questions on the point) if you decide to try that route. There are other methods of course.

Thank you everyone but it only does this on BBC stations.  Jazz FM has been playing for 3 hours uninterrupted.  Tidal likewise.   So far I haven’t got a NAS for my CD collection but given that everything else in the House works fine I’m sure this is Naim interface/firmware issue?

Regards,

Lindsay