Hi everyone, I recently re-sited my Atom and have had serious problems with the Naim app since it came back.
I took my hifi out of the study and installed it in the living room for a few weeks (whilst I was off work) - it was great in there, the much bigger room gave the music more space to expand into and the sound quality was definitely better.
I am now back in the study, the hifi's home until I move house in a year or two, and in the meantime I had moved the furniture around and so the Atom is about 10 feet away from where it was previously, and further from the router, which is back in the living room (and I want to stay in this new study configuration).
However, since I've been back in the study I am getting very inconsistent functionality out of the app - often it says that the streamer is not responding, normally fixed by turning things off and on again - but this morning I've not been able to get it working via the app at all - even with a hard boot of the Atom!
I have been streaming quite happily (so far) via bluetooth from both my iMac and iPad and the sound quality is excellent, but nothing via the app.
I am temped to just not use the app and use Tidal on my iPad or iMac, but I know I should try to work out what is happening.
Yesterday it was working on and off - I was listening via the app for about 5 hours, but there were lots of drop outs (if that is the right term for what is happening) and at least twice I had to hard boot the Atom to get it working.
It's not the Atom as it sounds amazing via bluetooth, maybe I should delete the app and then reinstall it?
Does any of this sound familiar? Anything obvious I should be doing?
As a separate note, I have had more general internet 'drop outs' which I mainly notice when I am working remotely to my work network and I get kicked off the VPN (I think that is what it is). I am not sure if that is a Virgin Broadband issue; a router issue (I just use the router the Virgin supplied me with - I think I need to get a separate switch from what I read here - I will look into this) or if it is a poor wifi signal because my study is a long way from the router, through at least one thick wall.
I have run various internet speedtests from the study and when it is working well I get very fast speeds, over 100 mbps, which makes me think its Virgin's fault.
BTW, both the computer and Atom are currently using wifi.
On one level I feel like I should just embrace a NAS and spend 6 months ripping my CD collection, but I just love Tidal and am discovering so much new music that I know streaming is the future for me.
Thanks for any advice.
Tony
Posted on: 15 July 2018 by Simon-in-Suffolk
Tony, with regard to your issue, it sounds like a single consumer Wifi access point perhaps sited on your broadband router? Not always ideal, but should be workable... but it depends on what else is on your wlan ... have you any other devices doing ‘stuff’ on the network?
it also sounds like this happened when you moved things around... do you know if your broadband Wifi router is clashing with a neighbour? You can try changing channels... to say either 1,7 or 13 if on the 2.4GHz band.
is there any logging you can see... there may also be a software bug on the Naim device... I read something similar with a user on this forum... so if the above doesn’t help.. you might want to contact Naim support.
Posted on: 15 July 2018 by Peder
The problem is that these are advertised as wireless devices so they should act like such …
People are buying these also to get rid of cables and that should be respected too.
Of course they are advertised in these times as "wireless devices", otherwise they would not go to sell.
But in my case....I always go for,to achieving optimum performance.!!
Also believe that many,most are on this forum to find thither,.....optimal performance ????.
Of course all the choices are respected, therefore I wrote..." Must be a little provocative here ".
So that the message would be understood,for many do not think of,do not know the significance of detail for performance.
/Peder ????
Posted on: 15 July 2018 by Huge
I'm totally with HH ans S-i-S.
The problem is likely to be the relative positions of the WAP (the Wireless Access Point - typically your 'router'), and the Atom.
Try moving the WAP around a bit. Get a WiFi signal analyser app for you phone and move the WAP 'til you get a stronger signal.
If that doesn't fix it buy a better WAP and plug it into the network.
(You can turn off the WAP in the 'router', or have the new WAP and the 'router' on different bands to ensure you don't get interference or you may be able to arrange for them to co-operate to give better coverage, but this last one can get a bit more complicated).
Posted on: 15 July 2018 by Atom/Iota/Kan Stands
It’s very likely a WiFi issue. Can you connect your Atom to the router with a wire? The inbuilt Tidal should sound better than playing via Bluetooth.
A BIG AGREE..!!!
Must be a little provocative here,..I do not understand this.....
If you buy an expensive quality product like a Naim streamer....in this case in the Uniti series.
Why use Bluetooth or WiFi..??....It's just wasted money.!!
Then it's just as good to buy a cheaper product, you've already degraded the performance by not running it "wired".
Ps: And you are unfortunately not alone to connect in this way.
/Peder ????
A cable at the moment is not convenient.
The reason I spent £2k on the Atom is because it a complete and utter bargain and the music from it is simply breathtaking, even via wifi and bluetooth from my iPad/iMac and Tidal hifi.
Would it be better wired, yes, but it is still terrific (when it works).
It is not wasted money, I would buy it again in a heartbeat, despite all the drop out/app issues.
Longer term I am moving home and one way or another I will have a wired connection then, but for now, even via bluetooth it brings me great joy.
Is that clear enough?
Posted on: 15 July 2018 by Atom/Iota/Kan Stands
Tony, with regard to your issue, it sounds like a single consumer Wifi access point perhaps sited on your broadband router? Not always ideal, but should be workable... but it depends on what else is on your wlan ... have you any other devices doing ‘stuff’ on the network?
it also sounds like this happened when you moved things around... do you know if your broadband Wifi router is clashing with a neighbour? You can try changing channels... to say either 1,7 or 13 if on the 2.4GHz band.
is there any logging you can see... there may also be a software bug on the Naim device... I read something similar with a user on this forum... so if the above doesn’t help.. you might want to contact Naim support.
Hi Simon, thanks for your constructive comments.
Reading the many posts on here and elsewhere about beefing up the wifi (better routers, using switches, etc), I suspect this could be the problem.
I have the highest level Virgin Broadband and I use the router they installed and nothing else (I am not very technical, well not in this area anyway).
As for what else is on the system, there are 4 iPads; 4 iPhones; a webcam (for the dog, not my idea); a smart TV; 2 Virgin V6 TV boxes; 4 laptops; 2 iMacs and the Atom, though not all in use at the same time - there is only my wife and I, our daughter and my son is currently back from uni. There are also a myriad of bluetooth devices but I am not sure they are impacting the wifi at all.
My (limited) understanding is that the router actively chooses either 2.4 Mhz or 5 Mhz, and that 2.4 Mhz is probably better as the Atom is quite far away from the router. There is a button on the router to 'change the channel', which I understand is a good thing (and I occasionally press this), but I do not think there is scope for me to force it to use 2.4 Mhz.
Not sure about logging, do you mean the router, wifi, Atom...?
Like I say, I am a beginner when it comes to computing and wifi, I know how to use computers and networks, but if they go wrong I am clueless - but I know I must learn - the world seems to have become very complex all of a sudden (last 5 years or so).
I am reading as much about this as I can but the problem for me is that there seems to be several possible causes of the problem and I do not have the knowledge to understand which it is, let alone how to fix it. But I will keep trying - I think I need to break out the extra long network cable again to try to eliminate (or confirm) that wifi is the problem. Deep down my gut tells me it is Virgin's fault - too many subscribers in my local area, all trying to draw water from the well simultaneously. But that is not based on any proper evidence.
Tony
Posted on: 15 July 2018 by Atom/Iota/Kan Stands
Hi Tony,
there is a problem with Atom's network connectivity (which has improved with latest firmware btw; and it's not just wifi, occurs in wired networks as well, just not very often or never when you're lucky - wifi is more complex than wired, and things get complicated if AP (router) tries to switch bands etc.). At some stage my Atom is invisible on my wireless network (doesn't respond to ping, invisible to app) and when switched on via remote, is unable to even play iradio (even though it thinks it's still connected to wifi). Put your Atom into deep sleep mode (press and hold standby, like restart) should solve the problem - at least for me. I've reported my issue to naim.
Hope that helps...
Bernhard
"There is a problem with Atom's network connectivity" This sounds right.
I think they are about to issue new firmware, is that right? That may help... or not given certain other threads.
"At some stage my Atom is invisible on my wireless network (doesn't respond to ping, invisible to app) and when switched on via remote, is unable to even play iradio (even though it thinks it's still connected to wifi)." I have exactly this problem, I will try your suggestion next time. Thanks, very helpful.
Tony
Posted on: 15 July 2018 by ChrisSU
I'm totally with HH ans S-i-S.
The problem is likely to be the relative positions of the WAP (the Wireless Access Point - typically your 'router'), and the Atom.
Try moving the WAP around a bit. Get a WiFi signal analyser app for you phone and move the WAP 'til you get a stronger signal.
If that doesn't fix it buy a better WAP and plug it into the network.
(You can turn off the WAP in the 'router', or have the new WAP and the 'router' on different bands to ensure you don't get interference or you may be able to arrange for them to co-operate to give better coverage, but this last one can get a bit more complicated).
This sounds like good advice.
Can I ask what may sound like a silly question - how does one control the router, is it via software as there are very few buttons on it? And if software, how does one do that? I think someone mentioned 'pinging' it earlier on - is that the same sort of thing? Do I need to know the IP address or something else of the router (that was a stab in the dark you understand) 
Tony
You can usually log into your router using any web browser, and you will probably find instructions on how to do that. If you can't find any, try typing either 192.168.0.1 or 192.168.1.1 into a browser, and you will probably find it and be able to look at its settings.
There is also a useful little app called Net Analyzer which will find your network, list the devices on it and their IP addresses etc, and allow you to see their status, ping them, etc. See Phil Harris's post on this here:
https://forums.naimaudio.com/t...pnp-discovery-issues
Posted on: 15 July 2018 by Stephen_C
I, too, have a Virgin modem/router. However, before it was installed (earlier this year) I spent quite a lot of time reading the Virgin Media forums—from which a general view seemed to emerge that the wi-fi performance of the router was below par. I thus use our Virgin modem/router in modem only mode with a better router attached which handles the wi-fi. (In fact I'm using a Linksys Velop system which works extremely well for me—although I know others may not consider it to be the best recommendation.)
While I appreciate you may well not wish to mess around attaching another router to the Virgin modem and setting the Virgin modem/router to modem only mode there is some good guidance on the Virgin Media site and the forum users there are quite helpful if you run into any problems. I suspect that, if you do want to use wi-fi, you'd find adding a decent router would be quite an improvement.
Stephen
Posted on: 15 July 2018 by ChrisSU
I, too, have a Virgin modem/router. However, before it was installed (earlier this year) I spent quite a lot of time reading the Virgin Media forums—from which a general view seemed to emerge that the wi-fi performance of the router was below par. I thus use our Virgin modem/router in modem only mode with a better router attached which handles the wi-fi. (In fact I'm using a Linksys Velop system which works extremely well for me—although I know others may not consider it to be the best recommendation.)
While I appreciate you may well not wish to mess around attaching another router to the Virgin modem and setting the Virgin modem/router to modem only mode there is some good guidance on the Virgin Media site and the forum users there are quite helpful if you run into any problems. I suspect that, if you do want to use wi-fi, you'd find adding a decent router would be quite an improvement.
Stephen
I've been using an Airport Extreme for my LAN for the last 10 years, in various configurations, and this has generally worked very well. All I do with the ISP supplied router is to disable WiFi on it, and it remains the DHCP server. This means that you can swap ISPs, plug in the new router, and your LAN remains essentially the same, with no new name or password. This way, your ISP can send you a router that is a total piece of junk as a WAP, switch, etc, and it doesn't matter. Having said that, my current ISP recently sent me an 'upgraded' router with802.11ac WiFi, and I was thinking of removing my Airport Extreme to see if the router could handle it. That would mean one less SMPS, and less clutter.
Posted on: 16 July 2018 by Huge
I'm totally with HH ans S-i-S.
The problem is likely to be the relative positions of the WAP (the Wireless Access Point - typically your 'router'), and the Atom.
Try moving the WAP around a bit. Get a WiFi signal analyser app for you phone and move the WAP 'til you get a stronger signal.
If that doesn't fix it buy a better WAP and plug it into the network.
(You can turn off the WAP in the 'router', or have the new WAP and the 'router' on different bands to ensure you don't get interference or you may be able to arrange for them to co-operate to give better coverage, but this last one can get a bit more complicated).
This sounds like good advice.
Can I ask what may sound like a silly question - how does one control the router, is it via software as there are very few buttons on it? And if software, how does one do that? I think someone mentioned 'pinging' it earlier on - is that the same sort of thing? Do I need to know the IP address or something else of the router (that was a stab in the dark you understand)
Tony
Hi Tony,
To configure the router, you need to find it's IP address on your LAN (typically it will be 192.168.1.0 or 192.168.1.1) and the username and password for admin access (these are often written on the back of the router, otherwise look in the manual). This will bring up a webpage in your browser that can be used to configure the 'router'.
Before changing settings, I'd do two things:
1 Make sure you have the user manual - you can probably download it either from your ISP's webside or from the website of the manufacturer.
2 Write down (on paper!) the standard and modified settings of anything you change. In practice using the 'reset' facility of the 'router' will almost certainly restore it to the ISP's default settings, but in case you make multiple changes where one causes an issue you'll know what the others should be.
