Nova Just Blew Up

Posted by: Dalamtian on 18 August 2018

Help, I bought a Nova yesterday and I was having a listen this morning when it went completely dead and smoke and a burning smell is eminating from the back! Is this a common issue?

Gutted,

Nick

 

Posted on: 18 August 2018 by Richard Dane

Not common, no, but very unlucky! It sounds like a component within may have prematurely died.  Best get on the phone to your dealer.  They will probably arrange with Naim to replace it if it's brand new.

Posted on: 18 August 2018 by blythe

The first instance of smoke and dying I ever heard of with the Nova! Certainly not common!!

Posted on: 18 August 2018 by Simon-in-Suffolk

yes very uncommon - am intrigued what happened - but yes contact your dealer ASAP and as Richard says almost certainly you will get a brand new replacement 

 

 

Posted on: 18 August 2018 by Alley Cat

Crumbs that is unlucky.  You should be offered a new replacement or refund.

Posted on: 18 August 2018 by Dalamtian

I’ve rang Naim support who were very helpful, the head office is going to ring me on Monday to hopefully sort the issue out.

I have owned a Superuniti for the last 3 years and it hasn’t missed a beat, the Nova is a massive upgrade in sound quality and I’m glad I made the change but the reliability is now worrying me.

Nick

Posted on: 18 August 2018 by Leon Wadsworth
Dalamtian posted:

*snip* the reliability is now worrying me.

Nick

I wouldn't worry too much. You've been very unlucky. I bought one on release and its been faultless. You'll soon be putting this unfortunate episode behind you i'd imagine.