HDX sorting order

It’s using metdata, which it looks up from common on-line databases. 

I have had this issue too.  The HDX has a special way of numbering tracks with numbers and a dash.  Have a look at the way track numbers are displayed when riped. Then encode the downloaded tracks in the same way.  So you will change both the file names and the metadata names. Then all OK .  

emiramon posted:

Hi there,

I have an issue with the HX index order when I copy a classical piece for example available on two cds (or more). The track order seems correct on the download file but it appears in a different order on n-serve. I have tried to edit the tags by changing the track number, cd number ... but with no success. Any idea what the HDX is using to sort the tracks? Thanks a lot

Have the albums been ripped from CD on the HDX, or are they downloads?

Are you editing the tracks using N-Serve, or are you using something else?

They have been dowloaded on Qobuz ( A French music site) and copied on the HDX download disc.

I am using a program called tag editor on Mac osx.

Thank you

emiramon posted:

They have been dowloaded on Qobuz ( A French music site) and copied on the HDX download disc.

I am using a program called tag editor on Mac osx.

Thank you

In that case you need to override the assigned track numbers and disc numbers for the downloaded files.

The files should be first edited on your Mac and only then uploaded to the HDX.

I have now partly solve my problem thanks to Paul's reply. Modifying the file name with a tag editor and adopting the format with a number followed by a dash is working fine. However, I still have albums appearing separated on the n-serve as if they were different. I've checked the metadata names and they seem all similar. So why do they appear under different file?

The file name really shouldn’t make any difference, as it’s the metadata that determines how the files are displayed. If you highlight all the tracks in the album and then edit the album name and disc number, you will ensure that they are all the same. That should ensure they are all together. 

If you are searching by artist you may find that you only get some of the tracks. This is because some albums have different artists on different tracks. You can either set all to be the same artist, or search by album, which avoids the issue. 

Album name, disc number, artist name.. they are all the same and still they appear under different file on n-serve.

Having you tried forcing a rescan of the HDX?

yes. the n-serve said the library is being synchronised.

It is a mystery for me because it is working for some of the records but not all of them (even though the data are all similar).

You could try taking a copy of the album, deleting the album title and artist metadata, and then re-entering it. It does sound a bit odd. 

I've tried without success. Thanks a lot anyway.

emiramon posted:

I've tried without success. Thanks a lot anyway.

Some files are more subborn than the others. Are these AIFF or WAV?

The best way to handle such stubborn files is to strip ALL the metadata from them and re-tag them.
I use Metadatics (Mac version) and it works.

I remember once fighting an alubum for a fellow forum member - it took me nearly 2 hours to sort it out. It was also a classical download from Qobuz. Had to really strip all of the metadata and re-tag using on-line resources + a lot of manual corrections. But it worked well.

The files are ALAC.

I am not a specialist of this kind of operations : Do you mean deleting all the common data and then replacing them with an identical copy of them? I have tried this process but only on some of the common fields like album and artist name. 

To answer your question above: Yes.

Please do the following:

1. Before you do anything - make a copy of the files you’ve bought and keep it safe (in case something goes wrong, you can always go back to the copy)

2. Remove literally ALL metadata

3. Use the software to re-do the tagging. Pay particular attention to the track numbers and fields used for ‘sorting’. I’m not familiar with the software you have, but I assume it has some form of a ‘metadata lookup’ function. 

I remember the issue now!

The HDX requires that the artists are the same for all tracks on an album! Otherwise the HDX thinks that it is separate albums with the with some albums having the first track starting at a number grater than 01!

When riping CD the HDX will use ‘Various Artists’ to get around this. 

Anyway make sure the artists are the same for all tracks on an album.

Paul Quigley ie posted:

I remember the issue now!

The HDX requires that the artists are the same for all tracks on an album! Otherwise the HDX thinks that it is separate albums with the with some albums having the first track starting at a number grater than 01!

When riping CD the HDX will use ‘Various Artists’ to get around this. 

Anyway make sure the artists are the same for all tracks on an album.

True - but that’s just one of the metadata fields. There are many more ways to mess things up