SuperUnity display fading away

You should speak to your dealer about getting it  replaced. 

It is normal. They do have a finite life of 3 years or so. Speak to your dealer about getting it replaced.

Gosh, I think three years is a bit short. My SU display lasted about six years, and I was disappointed that it started fading (I expected it to last forever!) Anyway, if you take the unit into your dealer, you can get it serviced by Naim. They'll replace the display and fix anything else that needs doing. They do a really good job. I think you'll be charged a standard fee for the service by your dealer. Thanks!

My UC2 displayed sucked it at 5 years. Dealer fixed it, didn’t cost to much and I ended up with a new Nova, which cost a lot more ????

engjoo posted:

It is normal. They do have a finite life of 3 years or so. Speak to your dealer about getting it replaced.

What? Any reason for such short lifetime? Is there an "official" life span of 3 years?

Naim is expensive equipment and you expect - imagine if the display in a Bentley faded after 3 years ... or in my cell phone. The manufacturer would have massive complains coming at them. Such display should last basically forever ... 

I think a failure after 3 years is particularly unlucky.  It does seem that a few OLEDs fade much faster than the rest, but there are also many out there that are fine - I've not noticed any fade on any of mine, even after a number of years use.  I do, however, set them to only come on when a function is pressed - so not on all the time, and I think that's key to getting the best life from OLED displays. 

My SU is 6 years old (Oct. 2012) and now the display is unreadable, but many other displays in the house of much cheaper equipment are also +6 years and working totally fine.

I find it very unfortunate that such expensive equipment fails regarding a standard component you would expect to last almost forever. It is not a fancy display, the resolution and intensity range are very low compared to many other displays (e.g. cell phones from 2012)

Must say that I am somewhat disappointed ... 

Apparently this problem is not confined to Naim equipment. Quite a few people have reported issues with Sony and Teac displays (not sure if they use OLED or VFD). I’ve had the displays on 2 Fiio DACs degrade over 2-3 years to the point they’re virtually unreadable. It’s a shame manufacturers don’t make it clear in the instructions that this is a likely outcome of permanent display, and make the default setting one of turning off display after 10 seconds. 

All this begs the question of when Naim are going to update the firmware for the new Unitis to allow us to turn off the display before they all go blank!

How hard can that be????

Timmo1341 posted:

Apparently this problem is not confined to Naim equipment. Quite a few people have reported issues with Sony and Teac displays (not sure if they use OLED or VFD). I’ve had the displays on 2 Fiio DACs degrade over 2-3 years to the point they’re virtually unreadable. It’s a shame manufacturers don’t make it clear in the instructions that this is a likely outcome of permanent display, and make the default setting one of turning off display after 10 seconds. 

I agree. Now that I have replaced the screen on my UC2 it is set to go off after 10 seconds. On the old display I had the clock on 24/7.

Pev posted:

All this begs the question of when Naim are going to update the firmware for the new Unitis to allow us to turn off the display before they all go blank!

How hard can that be????

I was assured at a Naim demo of the NDX2 that that this is coming. Time will tell.

It seems Naim have had display issues on sveral models. My Uniti faded over a period of about 2 years and now totally blank so needs a costly repair. Meanwhile my Arcam Solo that pre-dates the naim by about 6 years, and is on more that the Naim, still seems as bright as the day I bought it.

One of the previous posts says they (Naim) should warn customers of the 3ish year lifespan of the displays if left on at the time of purchase  - but no, they absolutely shouldn't need to, as the display should last significantly longer than that, particularly on a premium product. 

Pev,, it’s not hard to do, that’s for sure. But when the forum visited Salisbury the unintended sound quality deterioration came up a few times. On the face of it you would think no impact. They stressed the impact of having a screen in the first place, and the effort they put in  to listen to software changes to ensure SQ is unaffected. So I am sure they have prototypes with screen on and off, but not to the standard Naim require......as usual we have to wait.

P.S. Just called Graham's HiFi here in London, without even looking it up he told me £350 for the display replacement & a service on the Uniti (original, simple green only display) - so it obviously happens pretty frequently, unless they charge the same for everything!

I have passed on the issue to Naim Support - will update you if anything comes out of it. And passed on the link to this thread (at least they would know it is an issue of dissatisfaction)

Blimey! First cd player laser mechs and now displays failing. This is not good enough as by other manufacturers standards these parts will last the lifetime of the device. Within 6 years in the Uk you should also be covered by the sale of goods act. 

Is it a possibility, that leaving black boxes on 24/7, (Apart from thunderstorms) does actually shorten the life of the display?

Meerkat posted:

Is it a possibility, that leaving black boxes on 24/7, (Apart from thunderstorms) does actually shorten the life of the display?

Yes it does,  there was some forum chat on this a while ago.   Taking heed of that I have my NDX display set to turn off at 30 seconds.  

Certainly it will come a time when Naim will do away with displays altogether. We should be able to access all  functions and settings  via the app. It cannot be that difficult, can it?

Good plan, although in their (Naim's) last App update I was no longer able to access my Uniti, searching online it seems I needed to do a firmware update. Good luck doing one of those with no display and no App connection!

I suspect retaining a (working) display on the Naim device is still going to remain pretty fundamental for anything of this complexity.

Mike-B posted:

Meerkat posted:

Is it a possibility, that leaving black boxes on 24/7, (Apart from thunderstorms) does actually shorten the life of the display?

Yes it does,  there was some forum chat on this a while ago.   Taking heed of that I have my NDX display set to turn off at 30 seconds.  

Isn’t it the case that it’s leaving the display on 24/7 that shortens its life, rather than leaving the equipment itself on? 

sdesaulles posted:

Good plan, although in their (Naim's) last App update I was no longer able to access my Uniti, searching online it seems I needed to do a firmware update. Good luck doing one of those with no display and no App connection!

I suspect retaining a (working) display on the Naim device is still going to remain pretty fundamental for anything of this complexity.

The ND5XS2 has no display, which to me is a good thing. The only time I look at the display on my 272 is for the volume. 

My screen failed on my UQ2 (don't own this anymore) screen replaced under warranty but had to pay for the labour, the UQ at the time was 2 years old and I admit I did leave the display on for the clock.

Since the issue my 272 screen is set to turn off after 30 seconds apart from the clock who uses the screen as you have to be on top of it to select tracks etc

Personally I only use the screen to configure the unit surely Naim could bring out something on the lines of the Muso QB to the older platforms so that you could browse to the IP of the unit and do most tasks from there. If you don't know the IP maybe Naim could develop an app like QNAP finder to locate device or you can use Advanced IP scanner etc.

I am sad that I didn't know 6 years ago about these display problems. I left the clock on 24/7 and glance frequently at the clock.

(removed the remote control comment again, not to divert the display discussion ... )

Michael you tea leaf