Has anyone had their NDX upgraded?

Posted by: Slioch on 23 November 2011

Any opinions (beyond the 24/192 support)? Improvement/same/whatever?

 

I bought mine after the middle of the year so - if I read the announcement correctly I should be able to get this done gratis before the end of December.  I did call my local dealer (UK) but they seem to still be waiting for info from Naim?  So I was wondering whether it was worth pursuing?

Posted on: 05 December 2011 by Richard Dane

Last was in touch with HQ on Friday.  Should have an answer this week.

Posted on: 05 December 2011 by Jon Myles

This all seems highly confusing.

Surely, if the upgrade is being done by the dealer they can charge what they like for the work unless Naim has fixed a price? (Which would be highly dubious.)

If the dealer does not have the expertise and has to send back to Naim for the work, then it's a fixed price (excluding shipping).

Waiting for boards/delays in shipping/lack of manpower etc, etc. don't come into this equation.

 

There seems to be a serious lack of communication here.

 

Jon Myles

 

Posted on: 12 December 2011 by Richard Dane

OK, I have the details from Naim. 

 

For early NDX owners who wish to upgrade to the 24bit/192kHz streaming board the cost will be:

 

A) If you or your dealer return unit to the Naim factory for board change, fitting, firmware update: £200 +VAT & carriage

B) If your dealer is able to fit the board and update firmware themselves then you are looking at £125 + VAT plus any labour & carriage costs your dealer may charge you.

 

Any units purchased after the beginning of July 2011 will be updated for free, however this offer is open only until 29th February 2012.  Normal charges will apply thereafter.

 

This is for the UK so overseas pricing may vary slightly but you should check with your distributor for details.

 

I shall be posting a sticky later to include Uniti update details as well.

Posted on: 12 December 2011 by james n

Thanks for the update and clarification Richard. Much appreciated.

 

James

 

Posted on: 13 December 2011 by Slioch

Yes, thanks very much, Richard. 

 

Does show the value of these forums....and an efficient moderator who has the right access.

Posted on: 22 December 2011 by Richard Sellicks
Had my NDX updated today at my dealers at cost, many thanks to Guys at Rayleigh HiFi
Posted on: 23 December 2011 by Rich27
Picked up my newly modded NDX on Wednesday, thanks James at Tom Tom, excellent service as usual.  Not had much time to listen yet but seems to work much slicker via nStream.
Posted on: 23 December 2011 by meissmar
So did you notice any sonic differences since the upgrade? In a review in a german hifi mag the were convinced that the new board of the ND5 is better than the one of the old NDX. Any comments?
Posted on: 02 January 2012 by murkku

Anyone peeked inside an upgraded NDX unit or ND5 XS?

 

I have a dilemma with:

https://forums.naimaudio.com/di...25#12970396062772425

Posted on: 02 January 2012 by Richard Sellicks
I watched mine being replaced the old board had daughter board on the top the new board is one piece! The white connector is two pins longer which confused Neil who fitted it for me.
Posted on: 02 January 2012 by murkku
Richard, so was it connected the way mine is in the lower photo? Don't want to fry anything and the manual doesn't mention this weirdness.

(Yes, I've contacted support, but Naim staff is still on holidays )
Posted on: 02 January 2012 by Richard Sellicks
Yep to right side as shown in your photo
Posted on: 02 January 2012 by murkku
Excellent! Much appreciated, Richard!