British Telecom

I am not advocating the manner you were treated, but companies like BT have no control over suppliers such as Netgear and so if they were to provide information that was for you to use to setup the router and it didn't work then BT would be responsible.This is one reason why ISP provide thier own routers as they can control it.

Having said that the info is out on the web and is public domain, you should select

Protocol: PPP over ATM

VPI / VCI: 0/38

AAL5 Encapsulation: VC Mux

It should use auto assigned adressing at the PPP IPCP level for DNS and device address - this might be automatic for your device.

The login -again your router might default to PPP Chap or give you no option: 

You should use PPP Chap <login name / registered email address for account>

followed by a PPP Chap password of: bt

Simon

Thanks.  I understand why they might not like to give out the information, but it was hardly a helpful response.  I've tried what you suggest, but alas it didn't work.  I've also tried entering my email address as the login and the password I use for my Yahoo email (as suggested by BT Help).  That didn't work either.  If the Network man fails to fix it, I shall probably be asking him for a refund on the N600 and trying something else.  Although my BTHomeHub is prone to losing it's internet connection (without the display lights indicating that this is the case!), could I just just that as the access point and connect it up to N600 using that as the router?  If I'm talking nonsense, don't be afraid to say so.  I'm well aware of my ignorance on ISP/Networking etc related topics.  Just want to get it all up and running properly before the NDX arrives.

Hi - when you connect does the Netgear see the ADSL carrier - does it try to connect and then back off ie the lights flicker then stop, or do the lights do nothings. If its the former - then its the settings or correct username that is issue. If its latter there is some issue with the line, I woul suggest.

I theory tou could use the home hub as an access point, if you disable things like DHCP server etc, however youm ight be better using Apple airport Express as the AP as that is robust and works well with uPNP

Simon

Hi - have you logged on to the BT HomeHub and made a note of the existing (working) settings?

netgear help line, give your number and they will phonr you back to solve it .good service

> Thanks.  I understand why they might not like to give out the information ....

I don't ... it would be like a cartridge manufacturer not giving out details about the output from the cartridge to try to stop you using a different phono stage .... the response you got is ludicrous. 

From BT

Your username is your full email address, including the @btinternet.com or @btopenworld.com part. If you've forgotten your username or password, please look for the email containing this information that we sent you when you signed up for BT Broadband.

If you still can't find your password please reset your password.    

To get your BTinternet username please call 0800 111 4567, select option 1 and follow the instructions. Lines are open 24 hours a day, 7 days a week. You'll need your account number and the number of the line you have BT Broadband on. You can find both of these numbers on your BT bill. 

Hope this helps, Guy

If they cut out support for non-BT Modem/Routers it removes a huge amount of complexity for them.

Well, I connected it up as it says in the quickstart guide. DSL light, wireless lights came on correctly. , Went to the setup wizard (the router's webpage).  Did all it told me to, but the Internet light remains on red.  I assume it's all something to do with the ISP login, but have tried everything I can think of.

Incidentally, the quickstart guide refers you to Troubleshooting part of the N600 manual, which I had to download from the Netgear website.  Just as well I still have my BTHomeHub because : no CD supplied - and it's not listed as part of the contents

Well, I'd already done that and have a printout of them for the Network engineer when he arrives (coming at about 6pm, he says.

I daresay the Network engineer will be talking to them if he can't get it to work.

Well, the problem is solved.  All down to not using the correct username.  The BT Help desk told me to use my email address : *****@btinternet.com.  What actually worked was to use *****btbroadband.com.

Password is just bt.  Took the Network engineer (who used to work for BT) half an hour of head-scratching to figure it out.  Why couldn't the help desk have told me that.  Now I must go and change the wireless access on SWMBO's laptop and my iPhone ...

Thanks for all the helpful replies. 

the bt unhelp desk

the worst company i've ever dealt with

Dungassin glad you got it sorted...

If you are planning to use iPad / Nstream with your NDX, you might want to ensure if your Netgear has any mention ofmulticast in the wifi se tigon, thatt you enable it....

Simon

Thanks.  I'm planning to use my iPhone for the NDX.  I think I'll let Phil from Cymbiosis sort out that for me when he installs my new toys. 

Never had an Orange phone then.

Just to explain further :

When I first got BT Broadband approx 5 years ago, **@btbroadband.com WAS my email address until about 4 years ago.  It was changed to @btinternet.com by BT - not by me, and that occurred while I was still using BTHomeHub1.  That was the bit of inspiration by the Network installer - he asked me if my email address had changed and asked me to dig out the original documents from when I first got a HomeHub.

Avoid SKY too. They are equally obstinate when it comes to telling you what your network user name and other details are.  With Sky you can use any router you like, as long as it's the one they sent you!

Reading the national press both Talk Talk and Virgin have had some shocking customer service performance recently  I think the regrettable fact is broadband service provision is so competitive and low margin, it's a volume commodity sale, therefore if your support query doesn't conform to the norm the response perhaps won't  be what we want...

But there is no excuse for asking for your username and not getting it. If you could be  bothered I would follow up with customer services.

Glad you got it sorted

I also bought the Netgear 600 here in the states, got the same response from AT&T. I had to phone Netgear to get advice, they walked me thru it.  AT&T had a small cigarette box size router but wanted $5/mo on my bill, I figure if I had it for several years it would be too expensive.

At&t in Los Angeles has been the bane of my existence, a friend 4 blocks away has their super speedy U-verse and for 3 years I couldn't get it. I switched to Time Warner cable last spring, now AT&T is calling me to get me back and saying they have U-verse in my neighborhood. You know what I told them....

In the UK, the phone lines are all provided by British Telecom (BT), so if you use ADSL from the phone line you are restricted to whatever BT provides.  I live in a village (still called that, even though population about 5000!), and the best BT offer is ADSL max.  ADSL2 not available yet at my location, and I have no idea when/ if it will ever be available, so changing my ISP is probably not likely to improve the ADSL.

If that's all rubbish - well, that's as I understand it. 

Virgin provide their own fibre system, but of course they may not fibre your village either.

Dungassin, well ADSL Max is part of the old 20CN nettowork, and GEA otherwise known as Superfast fibre access - either FTTP or FTTC and ADSL2 are part of the 21CN network. By Summer 2014 at the very latest you will be on 21CN of one sort or another. If you have a GEA type access your speeds will be transformed... from memory upto about 80Mbps and for a few upto 300Mbps

Nope.  I did enquire a few weeks ago, but it would be down the phone line, so no point.  Quite a bit of the time even BBCiPlayer stutters for us.