Streaming failure after UnitiQute upgrade

I have had some similar experiences and have put it down to network issues. Certainly over the weekend it was bad, but last night was much better. 

I am going to try moving the various wifi elements around to see if this makes a differences.

Sorry cannot think of much more at this time.

The board was upgraded as well. Precisely which board I could not tell you. The n-Stream app identifies the device as Qute-496D.

I have an obvious workaround. I bought an Apple Airport Express, then connected the Qute to the Express with a cable. The problem is gone, and the cause is isolated to the Qute, as well.

Although wireless is perhaps a weak reed on which to rest, because most wireless networks are subject to interference and intermittent belches, I am disappointed in a piece of Naim gear. I never imagined I would have to say that. Worse, the original Qute's wireless performance had me smiling.

I am also finding that wireless seems to be less stable since upgrading the board. Occasionally it lost the internet and I had to reboot to restore it. I changed the router i was using from 802.11b/g to a 'n' type. This has made it a little better but I still get 'marginal'  signal level. I'ts only around 2 meters away and everything else in the house says excellent for signal level. So far i cannot get 24/192 to stream without it pausing every few seconds. The new board does sound better as there is more air around the sound but certainly the old board was more stable. I'm very disappointed too - this was not a cheap upgrade.

In my original set up, I too experienced pauses with 24/192. But most of my music is ripped CDs, and I was not troubled by this: I have hard drives and could use the USB. Nor was I troubled by the rare pause streaming a CD, since the Qute "recovered" by itself.

It is the "no network" that drove me nuts. The music stopped and I had to and reconnect manually to the network, reinitialize UPnP, and so on. 

I too moved routers, tweaked, and fretted for hours. The "solution" is to by-pass the QUTE wireless system, and wire the QUTE directly from a "slave" router to the ethernet jack on the QUTE. 

For the record: I tried setting the QUTE to connect to the primary router with a fixed IP. This made no difference.

I think that there is a fault in the chipset that handles the RF, and Naim should be considering whether to recall this generation of boards.

Hi,

Just browsing the forum for feedback on the '192' upgrade.  Took mine to my local dealer who were able to do the mod on site, however they hit similar trouble in that the UQ would not connect to a network.  (Not sure whether this was wired, wireless or both).  Bottom line they sent it back to Naim last week.  Prior to this, the connectivity was perfect in both modes, so the above posts make me a little nervous.  However surely you have taken up the issue with Naim given the dramatic change in performance following upgrade?

Anthony,

No, I did not take this up with Naim. 

In my April 4 post I described what I did. It worked, it took very little of my time, and I did not have to go through lots of diagnostic palaver (Sure it's not your router?) with Naim or my dealer. Yes, I do feel Naim let me down; on the other hand, I listen to music to be able to set aside life's aggravations! My UQ brings me lovely sounds, and I have not looked back.

After changing my router 3 times (BT HomeHub, Netgear, Apple Airport Extreme) I did try and take it up with Naim but they wouldn't consider it a problem (despite me having router logs) unless it was verified by my Dealer (which is a 400 mile round trip from where the unit is - and that Salisbury is only 30 mins away!), and bearing in mind that the drop outs happen infrequently I decided to directly to wire ethernet to the unit. It being ok on ethernet.

Despite no documentation to the fact, I also believe that the upgrades have contained changes to the way wireless is being handled. This is because after each upgrade I re-enabled wireless for a week to see if it still dropped out and the behaviour has changed after each upgrade (and the router logs showed a different pattern each time), with 3.17 it seems much more stable, however I did get a whole system lockup that needed a re-power before I switched back to ethernet. And Yes I most definately feel let down by Naim.

It will be interesting to find out what the problem was when you get yours back.

Hello, PJ5,

Well got my UQ back on Tuesday, but the actual dealer person was not present so I've had no feedback passed back from Naim.  I will try and find out what the issue was.  I can report, though, that it plays 192khz FLACs now, it has a very small 192 sticker on the rear panel and the firmware was updated to 3.17.  I've tested connectivity, both wired and wireless, and have left it on wireless for now and absolutely no issues.

One other point is that my Dealer - Moorgate Acoustics, Sheffield, undertook the original board upgrade and charged accordingly (£300).  This is obviously less than the 'back to base' cost (£370 ish?).  Unless I get a bill (!) they have not charged me any shipping costs.   So I've got the 192 upgrade and the firmware upgrade with evrything looking good.  So hats off to Moorgate!

Will be trying some Neat Iotas in January that everyones raving about...in terms of size and alleged performance they could well be ideal.