UServe Frustrations

Posted by: Obsessed1 on 15 April 2012

Hi.  Can someone help?  Just got my repaired userve back from the distributor, and am having a few problems.  First, while the unit now works, my disk is missing the 200 albums I previously ripped and there are only 4 on there now, none of which I own.  Sigh.  Took a couple of months to get it back and somehow I seem to have the wrong bloody disk in there.

 

Second, I can't connect through the desktop client.  Can someone remind me how I directly enter the ip address (ie, I have tried the NSSRVxxxx many times with no success).  I seem to dimly recall that last time I had to try to convert the "MAC Address" listed on the userve into an ip address to enter directly, but I forget how to do that.

 

Bloody computers.  Vinyl is so much less frustrating.

Posted on: 15 April 2012 by Obsessed1

Nevermind.  Picked it up from the Netserve app that, somehow, stll worked while the desktop was not.  Now loading #6 of 200...

Posted on: 16 April 2012 by Manu

It would be more appropriate and you would have better chances to fix your problem by calling the said distributor

Is it possible we have mixed up with somebody else's unit?

a couple of months, ...strange we are quite fast (2 weeks max) on repair...

Unless your hard disk was completely scrap, we have done a back-up before working on it.

Any way call me, I can certainly do something.

Posted on: 16 April 2012 by KRM

I wonder what proportion of the forum community don't back up their music? :-/

Posted on: 16 April 2012 by Manu

I should say: almost all sending their unit for repair have not done back-up.

 

So if you take Murphy's law in reverse, doing back-ups is a warranty your unit will never fail...

Posted on: 16 April 2012 by NickAW

Did you get your albums back??  If not, have you tried the "Rebuild Database" function on the DTC?

 

Nick

Posted on: 16 April 2012 by Obsessed1

Thanks Manu,

 

My retailer is supposed to be following up on this, and I will remind them tomorrow to call if they haven't already.  I haven't tried rebuild database, so might give that a try.  As you might have surmised from my posts, I'm not really computer oriented so it will have to be relatively straightforward.

 

And I have learned my lesson.  I will work with my retailer to figure out a way to back-up the serve on a regular basis from now on.

Posted on: 17 April 2012 by Manu

 

In the case of your UnitiServe, the Hard Drive was physically damaged; we have had to change it. So in this specific case we have not been able to back-up before working on the unit.

 

All dealer are aware we can not warranty the safety of Music when we do a service on a server. We do our best, but there are cases (as yours) where there is nothing we can do, except to go to a specialist in data recovery that cost a fortune... not worth it for music you are supposed to own...

 

The albums you have found on your unit are Naim samplers we use to test the device (including ripping).

 

When you have to move your unit, be it for service or other reason, back it up before...

Posted on: 17 April 2012 by rjstaines

It is undeniably a good practice to back up from your US or HDX (internal hard drive version) to a network device on a regular basis, or at a minimum each time you have a ripping session !

 

It is after all, a fact of nature that all hard drives with revolving platters will fail at some point in time... and that's the technology we are stuck with just for the time being.

Posted on: 17 April 2012 by garyi

The longevity of ssd is not proven either"

Posted on: 17 April 2012 by Obsessed1
Originally Posted by Manu:

 

In the case of your UnitiServe, the Hard Drive was physically damaged; we have had to change it. So in this specific case we have not been able to back-up before working on the unit.

 

All dealer are aware we can not warranty the safety of Music when we do a service on a server. We do our best, but there are cases (as yours) where there is nothing we can do, except to go to a specialist in data recovery that cost a fortune... not worth it for music you are supposed to own...

 

The albums you have found on your unit are Naim samplers we use to test the device (including ripping).

 

When you have to move your unit, be it for service or other reason, back it up before...

Urgh.  Let that be a lesson to all...

Posted on: 18 April 2012 by Maxi Me

Oooh! Long time since I posted to the forum, my system profile is well out of date!

 

Demoing a u-serve / dac combo against current NAS / sonos this weekend. Auto back-up to NAS is definitely a good option if I do go with a local u-serve (NAS is via wi-fi)