n-Vi won't wake up after a day or two

Posted by: GreenAlex on 14 December 2010

Hi,
I was wondering if anybody else had this problem?

If say I use my n-Vi every day, I have no problems. I can put in in standby and wake it up at will.

But if I put it in standby and don't use it for 2-3 days, it won't wake up.

It will show "powering up" and when it's done loading it will be back in standby with the Powerbutton-LED on. It doesn't even show "shutting down", it's just off.

Anybody ever had this? Reset doesn't help.

Posted on: 14 December 2010 by George Fredrik

Have you consulted your retailer about this?

An easy fix is no doubt round the corner when you do.

ATB from George

Posted on: 17 December 2010 by GreenAlex

Not exactly.
My dealer hasn't had an n-Vi for ages. all that would be done would be sending the unit straight for a service.
which isn't ideal as there is no warranty left.

I am pretty certain that this is not normal behaviour, so I was simply wondering if anybody else has ever had this problem and got it fixed or anyone has an idea what could be the issue.

Posted on: 02 January 2011 by Toeknee

Hi, Yes my Naim N-Vi also does this and has done so since it was purchased. It was returned to Naim but it continued to have the same issue when returned. That was a 18 months ago and as getting it out and in the cabinet is an exercise in contortion I lived with it. It is now back with Naim as the screen has died so am hoping both faults will be fixed.

Posted on: 02 January 2011 by GreenAlex

I decided to update both firmwares again. Control and decoder and am hoping this might somehow sort it out.
But haven't been able to keep it turned off long enough since to find out

Posted on: 12 January 2011 by GreenAlex

@Toeknee:
Just curious if your unit was back and working?

My re-updating didn't fix it

Posted on: 12 January 2011 by Toeknee

Hi GreenAlex,

I am still waiting for news! It has been away for quite some time. I will call the dealer tomorrow. Fingers crossed it is back soon as I have serious withdrawal not being able to watch movies in the living room.

Posted on: 13 January 2011 by GreenAlex

quote:
I have serious withdrawal not being able to watch movies in the living room.

Understandable

Problem will be keeping the n-Vi turned off for 2-3 days in a row.

Good luck! Hope you'll get it back soon.

Posted on: 07 February 2011 by GreenAlex

So, still now news?

Sorry for being curious, but I have started simply turning my n-Vi off at the back. Saves electricity and what good is it to keep it in standby if I have to turn if off anyway before I can use it.

Posted on: 08 February 2011 by james n

It's an n-Vi and each of them has its own personality. Mine went back for a service and a new display last year and with the very latest firmware nearly all the bugs are gone. I do have one problem where occasionally it wont lock on to the digital input. Cycling the inputs cures this but then i know its got into a mode where i can't turn it off. It goes to power down but at the end of the power down sequence it goes back to what it was doing previously which then requires a switch off at the rear. Don't get me wrong, picture and sound are fantastic from this unit, but never again will i be an early adopter of a Naim product that needs Naim software to run it

.

Good luck !

James

Posted on: 08 February 2011 by GreenAlex

I already am on the newest firmware. Well, actually not the newest one but the recommend second one.

The dvd5 was similarly buggy and has cause many problems for me. The AV2 however has been working for ages now...except of course for when I wanted to flash it. But that's of course another story

I just don't quite understand why it would refuse to powerup or shutdown? Either there is a hardware issue, in which case Naim would most likely know about it, or there is a software issue, in which case I would have thought Naim would have fixed it long ago.

Kind of glad to hear there a other n-Vi owners with the same problem. Means my unit is not "faulty". At least no more faulty than it is intended to be

Posted on: 27 February 2011 by james_baby

Wow! Just found this thread and everything sounds so familiar.

I've had the dead screen replaced but the start-up failure bug, described here, continues to annoy. My unit went back to Naim for investigation but was returned no fault found. To their credit, Naim did replace the power supply, just in case, but the fault persists.

I also have the issue where if I start-up on the optical input, connected to the Sky box, then it sometimes does not lock-on to the sound and I need to cycle round the inputs to get it to work.
At least now I can reassure my wife that it is not just us.

Posted on: 05 March 2011 by james n

James - I have exactly the same whereby it doesn't look to my v+ box and needs a cycle of the inputs. Once this has happened then it's time for a hard reset and it won't turn off from the remote. You've got to love the n-vi ...

Posted on: 08 March 2011 by GreenAlex

Well, love-hate relationship I guess.

Still love the sound of mine, but hate

a) cuts of the first seconds of each track on mp3s (just as messed up as on the av2)

b) cuts of the first seconds of a new audio-cd

c) has no shuffle mode

d) now has a dead display line

e) cannot be left in standby for more than 36h without needing a hard reset

f) not supporting dts:neo 6 music on all inputs and speaker configs (unlike the av2)

g) using a messed up speaker-socket arrangement

h) not having a built in clock or alarm system without dab fm module

i) not having a real volume dial but those volume buttons (slow and not the same feeling as a dial)

Posted on: 08 March 2011 by Avalin

I am responding to James-n's posting of 8th February.

Last November the LED screen on my relatively recent ( and previously faultless) nVi started to fail. I also have much older model in the French alps, which had tons of initial teething problems, but which has been stable after a flurry of s/w and f/ware upgrades a few years ago

So, a new screen was ordered and installed by my dealer ( Signals) along with a required "upgrade" to latest spec s/w.

After a few weeks, I could not get 5.1 only 2.1 even on DVD's, plus centre was not present even though it was connected.

Then, exactly the same symptoms as James -n describes ocurrred:

would not lock on spdif input
will not turn off ie at end of power-off sequence, unit then just reverts to previous "on" state and I have to power-off at the rear switch

Sometimes cycling through inputs cleared the issue, although not always.

Since then it's been back at Signals who, under HQ guidance, have done factory resets and it had cured the problem ( for a time).

Got it back a month ago and since then I have had to do three factory resets, which is frankly unacceptable. Each factory reset erases all stored inputs, values, settings etc and all have to be restored ( c30/ 45 mins each time).

I have also recently had the nVi being unable to recognise Dolby or DTS even when materail was being broadcast in those formats. Screen was showing PCM which, I think, is analogue multi channel version derived when digital cannot be decooded.

What all this tells me is that there is not an isolated bug but rather a systemic problem with either h/ware fault with the replacemnt LED screens ( unlikley) or a bug in the recent software update (that was required to be installed) before the screen could be replaced ( more likely).

Either way, it is beholden on Naim to get this fixed, asap.

I look forward to a response from the excellent Naim technical team

Geoff

Posted on: 04 April 2011 by Toeknee

Hi GreenAlex,

Apologies for not being on the forum sooner! Well, I have a lovely new screen fitted but sadly the symptom of not coming on after being on standby for a couple of days is actually worse since its return from the factory! If it is on standby for only a day it needs to be power cycled! So I guess another trip to Naim is necessary - sigh - this will be the third time which is a pain with cabling and de-cabling the unit... If it was a horse...

Posted on: 06 April 2011 by GreenAlex

Yes, as I said, mine can't stay on standby for more than a day, maybe day and a half either.

So there really is something wrong either with the hardware or software.

It's not that unusual to still have some bugs, but this does sound more and more like something we could hope for Naim to fix.

Maybe they will be able to find the problem as it seems a less unusual problem than I thought.

Maybe a simple software update will do the trick. If not, it should not be that hard to re-produce the fault at the factory. Simply hook it up to a computer, put it in standby for 3 days and wake up -> error

I wouldn't mind offering up mine for some testing if they needed an extra guinea pig

But it's a bit far from Germany to the UK for a small n-Vi to travel all by itself

Posted on: 28 December 2011 by RobinS

Wonder if this thread is still open...!?

I recognise the problems from my own experience. When my n-Vi works its great but even early versions of MS Windows had less bugs! As an ex-IT person, it feels like software that has not been fully debugged and I fear never will be now. Mine has been back through the dealer twice, second time to have the screen replaced. I don't think I've ever taken a piece of hiFi back before..... Bugs include:

- won't power off - as described - Have to turn off mains power

- won't power on - gets 90% of the way there and powers off again... Have to turn off mains power. Can take 10-15 attempts...

- cut offs at the beginning of CD tracks - as described by others

- does not find the DAB receiver. Power on/off, cycle round the inputs usually fixes it

- starts playing a source - but no sound output. Sometimes get sound after 5-10 seconds. Or I cycle round mode or source and maybe it comes back again

- won't recognise a CD (has done it even with new ones...) - then freezes - won't eject the CD. Power off and go through the start-up games. 10 mins later....

At least the remote keeps talking to the nVi these days - used to have to reset it regularly. So I treat it like a troublesome piece of Microsoft software. I love it when it works and like the looks - but at £3,000 it will be the last piece of Naim kit I buy. I guess their standards have dropped.

Robin

Posted on: 12 January 2012 by trickydickie

Robin

Check your firmware version against that in the FAQ's of the forum and contact Naim if it is out of date. They can provide you with a firmware image that you burn to CD and install.

I bought a used but mint N-VI and immediately had the power on and off issues you have (I don't use it to play CD's). Once the firmware was updated all the problems went away and it has been fine since (5 months without being rebooted).

Richard

Posted on: 12 January 2012 by RobinS

Many thanks Richard - my n-Vi went back in last year and amongst other things, the firmware should have been updated but will check just in case

Its great when it works ...

Robin

Posted on: 01 February 2012 by rjstaines

I'll join Robin as another IT person, in summising these are all software related problems, they certainly sound like it. If this is the case and if there's no further software development on this product, then it'll be 'what you see is what you get' for the forseeable future. Shame, the n-Vi was a nice idea too.

As you'll have gathered this is one of those totally useless posts that doesn't help anybody... sorry about that.

Posted on: 02 February 2012 by RobinS

RJS - thanks for the consolation/confirmation anyway. Firmware has just been upgraded to the latest recommended and things seem a bit more stable. Still stops talking with the controller occassionally (learnt how to re-sync early on) and the odd other quirk but I'll live with them as otherwise its a great box. And no-one else makes anything like it.