Getting on the web wih metronet (And so it begins)
Posted by: garyi on 02 February 2005
Well, my D-link shows a steady ADSL connection.
However Metronet says it will not be active to the 3rd Feb, (Its 2nd right now.
So can I be on the web without being on the web as it were, i.e. can the line be active but not activated for me to use.
I have followed the insturctions to the letter, there dosn't appear to be a lot in it, I have gained access to the d-link and put my user name and password in and I have set the mac to assign an IP adress automatically, but its not doing anything.
So am I being previous, or if the light says ADSL then should it be so?
Cheers
However Metronet says it will not be active to the 3rd Feb, (Its 2nd right now.
So can I be on the web without being on the web as it were, i.e. can the line be active but not activated for me to use.
I have followed the insturctions to the letter, there dosn't appear to be a lot in it, I have gained access to the d-link and put my user name and password in and I have set the mac to assign an IP adress automatically, but its not doing anything.
So am I being previous, or if the light says ADSL then should it be so?
Cheers
Posted on: 02 February 2005 by long-time-dead
Would the D-light not just indicate there is a steady connection ?
I assume your provider would then have to enable the opening of any port or the connection of any server fot the entire network to be viable.
Lights are on, door is locked.
I assume your provider would then have to enable the opening of any port or the connection of any server fot the entire network to be viable.
Lights are on, door is locked.
Posted on: 02 February 2005 by Paul Hutchings
Depending on the router I think the lights may just show the link to the DSLAM (the ADSL card at the exchange) is active.
I'm not quite sure of the other backend work that BT have to do but basically BT have to connect you from that to Metronet.
Metronet will supply you with a username/password that their radius box uses to authenticate you.
That's my basic understanding of what happens so I think it could be either of those issues.
This is just a thought but have you set the VPI/VCI to 0/38?
When I migrated to Zen the BT work was done, but Zen don't activate your account until BT inform them of a sucessful migration so I was in a similar position for a short while.
cheers,
Paul
I'm not quite sure of the other backend work that BT have to do but basically BT have to connect you from that to Metronet.
Metronet will supply you with a username/password that their radius box uses to authenticate you.
That's my basic understanding of what happens so I think it could be either of those issues.
This is just a thought but have you set the VPI/VCI to 0/38?
When I migrated to Zen the BT work was done, but Zen don't activate your account until BT inform them of a sucessful migration so I was in a similar position for a short while.
cheers,
Paul
Posted on: 02 February 2005 by garyi
Yea I think I am just being impatient, they have specified a date and time, so I will have to dig dial up to then.
Although to be fair, I have never used dial up on this mac, but it nips along nicely for general web browsing.
Although to be fair, I have never used dial up on this mac, but it nips along nicely for general web browsing.
Posted on: 02 February 2005 by MarkEJ
I think PaulH is spot on. If you log into the router, it should have a LAN IP address (192.168.1.1 or similar) related to the IP address it has dished out to your Mac (SysPrefs->Network->Built-in Ethernet->TCP/IP->IP address). The router will probably not have acquired a WAN IP address, and will probably have something like "authentication failed" in its event log.
Nothing to worry about, er, yet.
Best with it...
Mark
Nothing to worry about, er, yet.
Best with it...
Mark
Posted on: 03 February 2005 by Deane F
quote:
Originally posted by Mark Ellis-Jones:
I think PaulH is spot on. If you log into the router, it should have a LAN IP address (192.168.1.1 or similar) related to the IP address it has dished out to your Mac (SysPrefs->Network->Built-in Ethernet->TCP/IP->IP address). The router will probably not have acquired a WAN IP address, and will probably have something like "authentication failed" in its event log.
Nothing to worry about, er, yet.
Best with it...
Mark
That reads like one of Fritz's posts.
Posted on: 03 February 2005 by garyi
OK it should all be working now, but I am getting nothing.
I have entered the relevent information into the d-link web interface, my user name and password and the other details, there dosn't appear to be any way for me to set the authentication though.
Nothing, nadda, zip.
I am at a loss now, because I was used to NTL where you just plug the box in.
Any ideas?
I have entered the relevent information into the d-link web interface, my user name and password and the other details, there dosn't appear to be any way for me to set the authentication though.
Nothing, nadda, zip.
I am at a loss now, because I was used to NTL where you just plug the box in.
Any ideas?
Posted on: 03 February 2005 by John Sheridan
Gary, your settings should look something like this.
Posted on: 03 February 2005 by garyi
Johno n the d-link there dosn't appear to be a way to select CHAP for authentication or VC MUX, I have looked at everything.
I am getting these on the system log:
Sep 8 12:04:25> CHAP authentication failed
Sep 8 12:04:25> Connection terminated.
Sep 8 12:04:25> Failed to Authenicate
Sep 8 12:04:30> pppd 2.4.1 started by root, uid 0
Sep 8 12:04:30> Connect: ppp0 {--}
Sep 8 12:04:33> CHAP authentication failed
Sep 8 12:04:33> Connection terminated.
Sep 8 12:04:33> Failed to Authenicate
Sep 8 12:04:38> pppd 2.4.1 started by root, uid 0
Sep 8 12:04:39> Connect: ppp0 {--}
Sep 8 12:04:42> CHAP authentication failed
Sep 8 12:04:42> Connection terminated.
Sep 8 12:04:42> Failed to Authenicate
Sep 8 12:04:47> pppd 2.4.1 started by root, uid 0
Sep 8 12:04:47> Connect: ppp0 {--}
Sep 8 12:04:50> CHAP authentication failed
Sep 8 12:04:50> Connection terminated.
Sep 8 12:04:50> Failed to Authenicate
Sep 8 12:04:52> pppd 2.4.1 started by root, uid 0
Sep 8 12:04:52> Connect: ppp0 {--}
Sep 8 12:04:53> Connection terminated.
Sep 8 12:04:54> pppd 2.4.1 started by root, uid 0
Sep 8 12:04:54> Connect: ppp0 {--}
Sep 8 12:05:01> CHAP authentication failed
Sep 8 12:05:01> Connection terminated.
Sep 8 12:05:01> Failed to Authenicate
So I don't really know what to do, the log suggests CHAP is active but failing.
I am getting these on the system log:
Sep 8 12:04:25> CHAP authentication failed
Sep 8 12:04:25> Connection terminated.
Sep 8 12:04:25> Failed to Authenicate
Sep 8 12:04:30> pppd 2.4.1 started by root, uid 0
Sep 8 12:04:30> Connect: ppp0 {--}
Sep 8 12:04:33> CHAP authentication failed
Sep 8 12:04:33> Connection terminated.
Sep 8 12:04:33> Failed to Authenicate
Sep 8 12:04:38> pppd 2.4.1 started by root, uid 0
Sep 8 12:04:39> Connect: ppp0 {--}
Sep 8 12:04:42> CHAP authentication failed
Sep 8 12:04:42> Connection terminated.
Sep 8 12:04:42> Failed to Authenicate
Sep 8 12:04:47> pppd 2.4.1 started by root, uid 0
Sep 8 12:04:47> Connect: ppp0 {--}
Sep 8 12:04:50> CHAP authentication failed
Sep 8 12:04:50> Connection terminated.
Sep 8 12:04:50> Failed to Authenicate
Sep 8 12:04:52> pppd 2.4.1 started by root, uid 0
Sep 8 12:04:52> Connect: ppp0 {--}
Sep 8 12:04:53> Connection terminated.
Sep 8 12:04:54> pppd 2.4.1 started by root, uid 0
Sep 8 12:04:54> Connect: ppp0 {--}
Sep 8 12:05:01> CHAP authentication failed
Sep 8 12:05:01> Connection terminated.
Sep 8 12:05:01> Failed to Authenicate
So I don't really know what to do, the log suggests CHAP is active but failing.
Posted on: 03 February 2005 by John Sheridan
quote:
So I don't really know what to do, the log suggests CHAP is active but failing.
that sounds like either an incorrect login name/password or a failure at the ISPs end.
I might be stating the obvious here, but your login name may need the server name attached to it - for instance, I can't just use my user name to login, I have to enter <username>@xtreme3.pipex.net.
Posted on: 03 February 2005 by garyi
Yea, I have put the exact info in, it reads like and email address.
I just tried the apple set up assistant, but that failed as well.
It says that its due to come on between 0800 and 10.30 which I take to mean this morning, perhaps they mean this evening.
Of course they have shut up for the evening now, so no help there then
I just tried the apple set up assistant, but that failed as well.
It says that its due to come on between 0800 and 10.30 which I take to mean this morning, perhaps they mean this evening.
Of course they have shut up for the evening now, so no help there then
Posted on: 03 February 2005 by garyi
The ADSL and Ethenet lights on the d-link are both steady, so it all should be bloody working arghh!
Posted on: 03 February 2005 by John Sheridan
quote:
Originally posted by garyi:
The ADSL and Ethenet lights on the d-link are both steady, so it all should be bloody working arghh!
well there's always the possibility that metronet forgot to activate your account.
Posted on: 03 February 2005 by Paul Ranson
When I installed ADSL some time ago I recall the details from Demon suggesting a BT logon for testing the near bit of the connection.
A browse of the Internet suggests trying a user id of 'bt_test@startup_domain' and trying to browse to 'www.bt.net'. If nothing else it's something to keep you occupied.
If the above authenticates and appears to work then your problem lies with Metronet.
Paul
A browse of the Internet suggests trying a user id of 'bt_test@startup_domain' and trying to browse to 'www.bt.net'. If nothing else it's something to keep you occupied.
If the above authenticates and appears to work then your problem lies with Metronet.
Paul
Posted on: 04 February 2005 by garyi
Well as an update I phoned metronet. Have to sayvery good as my first service call, striaght through.
He has a log file that says I logged in lastnight and this morning, so the d-link sounds like it is set up just fine.
I wasn't infront of the computer when I called him but he suggested to check the firewalls firstly.I don't remember the firewall being on on the mac, but does any one have advice as to what I do now.
Thus Far:
I have a d-link router attached via ethenet to the computer, this link seems to be communicating fine.
I have conficured the router according to the instructions on ppp0A with my user name and password set on 0/38
The router is saying in the connection status that it is not connected on WAn
The log says its an authetication failer on CHAP.
Metronet say I have logged in sucessfully though.
Yours in utter confusion (should have got an apple airport.)
He has a log file that says I logged in lastnight and this morning, so the d-link sounds like it is set up just fine.
I wasn't infront of the computer when I called him but he suggested to check the firewalls firstly.I don't remember the firewall being on on the mac, but does any one have advice as to what I do now.
Thus Far:
I have a d-link router attached via ethenet to the computer, this link seems to be communicating fine.
I have conficured the router according to the instructions on ppp0A with my user name and password set on 0/38
The router is saying in the connection status that it is not connected on WAn
The log says its an authetication failer on CHAP.
Metronet say I have logged in sucessfully though.
Yours in utter confusion (should have got an apple airport.)
Posted on: 04 February 2005 by Paul Ranson
Are the numbers in the configuration page you posted up thread still the same?
Anyway at the moment IP address 81.178.173.87 is live. This means that everything your end is working except the connection from your Mac to the Internet. So we need to see your Mac IP settings. On Windows or Unix I'd type 'ipconfig'/'ifconfig' at a shell prompt.
Is Metronet affiliated with Pipex?
Paul
Anyway at the moment IP address 81.178.173.87 is live. This means that everything your end is working except the connection from your Mac to the Internet. So we need to see your Mac IP settings. On Windows or Unix I'd type 'ipconfig'/'ifconfig' at a shell prompt.
Is Metronet affiliated with Pipex?
C:\>tracert 81.178.173.87 Tracing route to 81-178-173-87.dsl.pipex.com [81.178.173.87] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.0.1 2 37 ms 25 ms 23 ms thus1-hg3.ilford.broadband.bt.net [217.32.64.74] 3 36 ms 25 ms 25 ms 217.32.64.33 4 39 ms 29 ms 29 ms 217.32.64.106 5 39 ms 29 ms 27 ms anchor-adsl-2.router.demon.net [212.240.162.125] 6 42 ms 27 ms 33 ms anchor-border-1-g1-0-0.router.demon.net [194.70. 98.6] 7 29 ms 29 ms 27 ms ge3-0.br1.lnd6.gbb.uk.uu.net [195.66.224.16] 8 41 ms 29 ms 29 ms srp4-0.cr2.lnd6.uk.gbb.uu.net [158.43.194.237] 9 44 ms 29 ms 29 ms pos2-0.cr2.lnd5.gbb.uk.uu.net [158.43.254.150] 10 39 ms 27 ms 27 ms so-7-0-0.XR2.lnd2.alter.net [158.43.233.246] 11 40 ms 27 ms 27 ms pos2-0.gw4.lnd2.alter.net [158.43.233.117] 12 30 ms 29 ms 27 ms Pipex2-gw.customer.ALTER.NET [146.188.53.222] 13 45 ms 31 ms 33 ms gigabit3-0.ar1.gs1.systems.pipex.net [62.241.161 .89] 14 58 ms 47 ms 48 ms 81-178-173-87.dsl.pipex.com [81.178.173.87] Trace complete. C:\>
Paul
Posted on: 04 February 2005 by garyi
Thanks Paul, I am at work at the moment so will check when I get home.
I believe MAC OSX has an application front end for this in the utilities folder which allows pings and look up etc, I will use that.
I believe MAC OSX has an application front end for this in the utilities folder which allows pings and look up etc, I will use that.
Posted on: 04 February 2005 by Paul Hutchings
I think most of the Mac tools use UDP instead of TCP, just means don't be surprised if you don't get a reply even if things are actually working.
Personally with this sort of thing I would go one step at a time, get a terminal up and run nslookup and do something like this:
Welcome to Darwin!
Paul-Hutchings-Computer:~ paul$ nslookup
Note: nslookup is deprecated and may be removed from future releases.
Consider using the `dig' or `host' programs instead. Run nslookup with
the `-sil[ent]' option to prevent this message from appearing.
> www.bbc.co.uk
Server: 212.23.6.35
Address: 212.23.6.35#53
Non-authoritative answer:
www.bbc.co.uk canonical name = www.bbc.net.uk.
Name: www.bbc.net.uk
Address: 212.58.224.81
What do you see on the server line?
Personally with this sort of thing I would go one step at a time, get a terminal up and run nslookup and do something like this:
Welcome to Darwin!
Paul-Hutchings-Computer:~ paul$ nslookup
Note: nslookup is deprecated and may be removed from future releases.
Consider using the `dig' or `host' programs instead. Run nslookup with
the `-sil[ent]' option to prevent this message from appearing.
> www.bbc.co.uk
Server: 212.23.6.35
Address: 212.23.6.35#53
Non-authoritative answer:
www.bbc.co.uk canonical name = www.bbc.net.uk.
Name: www.bbc.net.uk
Address: 212.58.224.81
What do you see on the server line?
Posted on: 04 February 2005 by garyi
Well bugger me!
Its not working full stop.
The wife has been onto metronet all afternoon, and I will give them their dues they seem to have a fair understanding of things, they had her in the terminal and all sorts.
Basically they established that there is a problem somewhere deep withing my system, none of us have an idea what, but I do know that the old mac has not been shining of late, the finder struggles to load on a start up and the mail app seems to have died, now weather this is related to the connection of the d-link or not is never going to be established, I think that with the move and seven weeks of the mac being used and abused things have gone wrong somewhere.
So here we are, my first real encounter with a typically PC problem, and the only way out I see is to do a clean install, and that is exactly what I am going to do. If this does not solve the problem then the d-link goes back.
Metronet have been very very good in this regard, they seem to know their stuff and pick up the phone in under an hour, always a bonus.!
Its not working full stop.
The wife has been onto metronet all afternoon, and I will give them their dues they seem to have a fair understanding of things, they had her in the terminal and all sorts.
Basically they established that there is a problem somewhere deep withing my system, none of us have an idea what, but I do know that the old mac has not been shining of late, the finder struggles to load on a start up and the mail app seems to have died, now weather this is related to the connection of the d-link or not is never going to be established, I think that with the move and seven weeks of the mac being used and abused things have gone wrong somewhere.
So here we are, my first real encounter with a typically PC problem, and the only way out I see is to do a clean install, and that is exactly what I am going to do. If this does not solve the problem then the d-link goes back.
Metronet have been very very good in this regard, they seem to know their stuff and pick up the phone in under an hour, always a bonus.!
Posted on: 04 February 2005 by John Sheridan
should've bought a pc... 
Jokes aside, your mac has nothing to do with whether or not your router is connecting. Basically the router connects to the net and once that connection is established your mac connects to the router. If you're still seeing "authorisation failed" and metronet claim there's no problem at their end then there's a problem with the router configuration. Next daft question, have you got your filter plugged in?
Jokes aside, your mac has nothing to do with whether or not your router is connecting. Basically the router connects to the net and once that connection is established your mac connects to the router. If you're still seeing "authorisation failed" and metronet claim there's no problem at their end then there's a problem with the router configuration. Next daft question, have you got your filter plugged in?
Posted on: 04 February 2005 by garyi
Well apparently it is, they can see a log in their end, but I can't use the internet.
I am doing the clean install, if this does not work, I have to think the router as it shows a steady ADSL link but no fun.
I am doing the clean install, if this does not work, I have to think the router as it shows a steady ADSL link but no fun.
Posted on: 04 February 2005 by John Sheridan
quote:
Originally posted by garyi:
Well apparently it is, they can see a log in their end, but I can't use the internet.
I am doing the clean install, if this does not work, I have to think the router as it shows a steady ADSL link but no fun.
ok, but before you do that, have you made sure in the bowels of the mac that you've turned off your modem and selected to use direct tcp networking to connect the net? Can't remember exactly how to do that but I do recall it took a while to work out how to get a friend's powerbook running through my router.
Posted on: 04 February 2005 by John Sheridan
also can you post screen dumps of the router's configuration and dhcp screens and your mac's network configuration screen.
Posted on: 04 February 2005 by garyi
Well I will be honest I am not feeling to happy at the moment.
I installed a new operating system, as lluck has it I have two harddrives so I banged it on the other harddrive.
It still does not work, I am getting nothing what so ever and its beginning to piss me off. All I can think to do is go and get another router, but I can't see why this one won't work, its saying there is a f**king connection!
anyway, screen dumps for what it is worth are attached.
I installed a new operating system, as lluck has it I have two harddrives so I banged it on the other harddrive.
It still does not work, I am getting nothing what so ever and its beginning to piss me off. All I can think to do is go and get another router, but I can't see why this one won't work, its saying there is a f**king connection!
anyway, screen dumps for what it is worth are attached.
Posted on: 04 February 2005 by garyi
....
Posted on: 04 February 2005 by garyi
Sorry if they are too small its taking ages on dial up and I am very f**ked off right now, I hate it when things don't work, and up until everything has 'just worked' on my mac.
The only option I have to me now is to go and get another router and see if this works, otherwise I will be asking metronet for my money back (althogh to be honest I think they have upheld their end of the bargin)
The only option I have to me now is to go and get another router and see if this works, otherwise I will be asking metronet for my money back (althogh to be honest I think they have upheld their end of the bargin)