Getting on the web wih metronet (And so it begins)
Posted by: garyi on 02 February 2005
Well, my D-link shows a steady ADSL connection.
However Metronet says it will not be active to the 3rd Feb, (Its 2nd right now.
So can I be on the web without being on the web as it were, i.e. can the line be active but not activated for me to use.
I have followed the insturctions to the letter, there dosn't appear to be a lot in it, I have gained access to the d-link and put my user name and password in and I have set the mac to assign an IP adress automatically, but its not doing anything.
So am I being previous, or if the light says ADSL then should it be so?
Cheers
However Metronet says it will not be active to the 3rd Feb, (Its 2nd right now.
So can I be on the web without being on the web as it were, i.e. can the line be active but not activated for me to use.
I have followed the insturctions to the letter, there dosn't appear to be a lot in it, I have gained access to the d-link and put my user name and password in and I have set the mac to assign an IP adress automatically, but its not doing anything.
So am I being previous, or if the light says ADSL then should it be so?
Cheers
Posted on: 04 February 2005 by John Sheridan
Ok, I've got my magnifying glass out and according to those ethernet settings you're connected to metronet.
What are the connection settings in your browser?
Is the proxy switched off?
What are the connection settings in your browser?
Is the proxy switched off?
Posted on: 04 February 2005 by garyi
John I have tried:
Camino
Firefox
Opera
Safari
Explorer
none work
neither does the mail application, or thunder bird, I think it safe to assume its not the browser.
This is really frustrating.
However the d-link still shows no active connection to WAN, it shows active connection on ethenet to the mac, and thats it.
As you can guess it got the metronet man stumped as well.
I can really only assume its the router, seriously what else can it be, I have re-installed the system software and am running from a base configuration, and still no nothing.
Camino
Firefox
Opera
Safari
Explorer
none work
neither does the mail application, or thunder bird, I think it safe to assume its not the browser.
This is really frustrating.
However the d-link still shows no active connection to WAN, it shows active connection on ethenet to the mac, and thats it.
As you can guess it got the metronet man stumped as well.
I can really only assume its the router, seriously what else can it be, I have re-installed the system software and am running from a base configuration, and still no nothing.
Posted on: 04 February 2005 by John Sheridan
this would be so much easier to do on a pc!
so the status tab of the router shows your IP as 0.0.0.0 then?
so the status tab of the router shows your IP as 0.0.0.0 then?
Posted on: 04 February 2005 by garyi
I would assume the apple system prefs will only show a connection to the router and not a lot else.
Either way I am truely stumped I really am at a loss, so will go and get a nother router.
Either way I am truely stumped I really am at a loss, so will go and get a nother router.
Posted on: 04 February 2005 by John Sheridan
the apple prefs are showing a connection to the router AND a connection to Metronet (the dns servers). What does the status tab on the router page say?
Posted on: 04 February 2005 by garyi
John, you have to treat me like a muppet because I am (I have a mac)
What do you mean by status tab on the router page mean?
If I tap into the router via my browser it says the connection status is that I am connect via ethenet to my computer but the WAN shows no connection.
What do you mean by status tab on the router page mean?
If I tap into the router via my browser it says the connection status is that I am connect via ethenet to my computer but the WAN shows no connection.
Posted on: 04 February 2005 by garyi
Specifically the connection status says thus:
MAC Address
00:0D:88:F8:B6:1D
IP Address
192.168.1.1
Subnet Mask
255.255.255.0
DHCP Server
Running
This is under LAN, under WAN there is apparently no connection, under connection 1 (the settings for Metronet, it shows connected) This connection does not appear to be the same a the WAN section.
Sorry, thanks for your help, I just get really frustrated when things don't work.
MAC Address
00:0D:88:F8:B6:1D
IP Address
192.168.1.1
Subnet Mask
255.255.255.0
DHCP Server
Running
This is under LAN, under WAN there is apparently no connection, under connection 1 (the settings for Metronet, it shows connected) This connection does not appear to be the same a the WAN section.
Sorry, thanks for your help, I just get really frustrated when things don't work.
Posted on: 04 February 2005 by John Sheridan
well all that is saying that you have a connection. Your mac is saying you have a connection.
What's under the proxies tab on the mac settings page?
What error do you actually get in your browser when you try to access the net?
In the modem settings, ppp options, make sure that "connect automatically..." is NOT ticked when trying to use the router.
What's under the proxies tab on the mac settings page?
What error do you actually get in your browser when you try to access the net?
In the modem settings, ppp options, make sure that "connect automatically..." is NOT ticked when trying to use the router.
Posted on: 04 February 2005 by Paul Ranson
We need to know what your 'default gateway' is on the Mac. And the DNS servers.
On Windows I type 'ipconfig /all' at a command prompt and I get this,
You will have something similar on the Mac.
And if you can examine the router configuration pages and see what IP addesses that is reporting for its various ports. Somewhere on the other thread was a note that Metronet use static IP addresses, this may have to be explicitly configured in the router but I'd have thought your instructions would have covered this.
Paul
On Windows I type 'ipconfig /all' at a command prompt and I get this,
C:\>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : FREIA
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : localnet
Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . : localnet
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-0E-35-80-17-B5
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.41
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 158.152.1.43
158.152.1.58
Lease Obtained. . . . . . . . . . : 04 February 2005 21:23:17
Lease Expires . . . . . . . . . . : 05 February 2005 01:23:17
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/1000 MT Mobile Connection
Physical Address. . . . . . . . . : 00-11-25-43-03-C9
C:\>You will have something similar on the Mac.
And if you can examine the router configuration pages and see what IP addesses that is reporting for its various ports. Somewhere on the other thread was a note that Metronet use static IP addresses, this may have to be explicitly configured in the router but I'd have thought your instructions would have covered this.
Paul
Posted on: 05 February 2005 by garyi
Right, I am having a look now!
I got a bit pissed and pissed off last night so gave up.
However here we go, on the instructions it mentions these bad boys:
IP address: 192.168.254.2
Subnet mask: 255.255.255.0
Default gateway:192.168.254.254
Where would I bang that info in, it only shows this information for an engineer install, in other words I shouldn't have to be doing this.
I got a bit pissed and pissed off last night so gave up.
However here we go, on the instructions it mentions these bad boys:
IP address: 192.168.254.2
Subnet mask: 255.255.255.0
Default gateway:192.168.254.254
Where would I bang that info in, it only shows this information for an engineer install, in other words I shouldn't have to be doing this.
Posted on: 05 February 2005 by garyi
I don't frigging know!
I shouldn't have to be doing this. We live int he technological age, this should just fucking work.
The d-link goes back today, I am off to find an apple airpor, because I am 100% sure its the d-link. The computer is communicating with the d-link just fine, I have put the correct information into the d-link as instructed over the phone lne from metronet.
It still won't connect to WAN.
It goes back. MEJ Warned me, and even the metronet website suggested some d-links could be a pain, but oh no I had to go and get the cheapest didn't I, you would have thought I would have learnt by now, cheap is cheap is cheap is ch.....
I shouldn't have to be doing this. We live int he technological age, this should just fucking work.
The d-link goes back today, I am off to find an apple airpor, because I am 100% sure its the d-link. The computer is communicating with the d-link just fine, I have put the correct information into the d-link as instructed over the phone lne from metronet.
It still won't connect to WAN.
It goes back. MEJ Warned me, and even the metronet website suggested some d-links could be a pain, but oh no I had to go and get the cheapest didn't I, you would have thought I would have learnt by now, cheap is cheap is cheap is ch.....
Posted on: 05 February 2005 by John Sheridan
Gary, before you go too crazy, going out and buying an apple router probably won't make things easier if there's a configuration conflict between your modem and the router.
Have you got the info I asked for above?
Have you got the info I asked for above?
Posted on: 05 February 2005 by Paul Ranson
Gary, it's not the router, it's you or Metronet. Find a competent person to come in and fix it. It's probably a 5 minute job. There must be a spotty oik in the neighbourhood.
Paul
Paul
Posted on: 05 February 2005 by Paul Hutchings
Buying an Airport won't solve anything because it's just a router and (AFAIK) doesn't include a modem which you need with ADSL.
Do things one step at a time and work backwards.
If Metronet say they can see that you're connected to them, look in the router setup for some sort of tools/diags page, there will usualy be the option to have the router itself ping a machine.
Have it try and ping 213.162.97.65 which is one of Metronets DNS servers.
If that works, go back a stage and see if your machine can ping the routers LAN address, which will be the 192.168.254.254 that you mentioned.
Then see if the nslookup that I suggested works.
I think one step at a time and if things like DNS don't work browsing won't.
Work backwards.
Oh, which model of Dlink is it?
Do things one step at a time and work backwards.
If Metronet say they can see that you're connected to them, look in the router setup for some sort of tools/diags page, there will usualy be the option to have the router itself ping a machine.
Have it try and ping 213.162.97.65 which is one of Metronets DNS servers.
If that works, go back a stage and see if your machine can ping the routers LAN address, which will be the 192.168.254.254 that you mentioned.
Then see if the nslookup that I suggested works.
I think one step at a time and if things like DNS don't work browsing won't.
Work backwards.
Oh, which model of Dlink is it?
Posted on: 05 February 2005 by garyi
Its a 502T
It won't allow me to do anything, if you try and save a configuration, it opens a new web page with exactly the same information as before.
Metronet said I had a sucessful connection twice for a few seconds each time then nothing.
It won't allow me to do anything, if you try and save a configuration, it opens a new web page with exactly the same information as before.
Metronet said I had a sucessful connection twice for a few seconds each time then nothing.
Posted on: 05 February 2005 by garyi
I completly reinstalled a new system on another harddrive and still nothing, how does one find these conflicts, and why should there be a conflict at all?
I will try the ping thing if the d-link will allow me, but as I said it won't let me do a lot, for instance if I try and change the firewall to switch it off, it just rotates back to on etc.
I am going to try another router just to see if I have a dodgy one, metronet do say they have trouble with d-link on their site
I will try the ping thing if the d-link will allow me, but as I said it won't let me do a lot, for instance if I try and change the firewall to switch it off, it just rotates back to on etc.
I am going to try another router just to see if I have a dodgy one, metronet do say they have trouble with d-link on their site
Posted on: 05 February 2005 by Derek Wright
Gary
YOur problem has broken my resolve
If you look on the Apple Preferences for Network
then Show - Built-in Ethernet
What does the values show - have you changed this screen since you moved from your cable system
Did you use DHCP with the cable box - if not you need to change the Configure from Manual to respond to DHCP
Have you added the the Metronet DNS addreses to this screen.
YOur problem has broken my resolve
If you look on the Apple Preferences for Network
then Show - Built-in Ethernet
What does the values show - have you changed this screen since you moved from your cable system
Did you use DHCP with the cable box - if not you need to change the Configure from Manual to respond to DHCP
Have you added the the Metronet DNS addreses to this screen.
Posted on: 05 February 2005 by Paul Hutchings
I would also do a factory reset of the Dlink and go through the first few pages of the manual and try following the wizard again.
Interestingly the screenshot in the Dlink manual shows different options to those that your screenshit shows, despite being the same page - they show NAT and Firewall as being ticked, and there is also a "dial on demand" option to the right of the "Set Route" box.
Try the factory reset.
I don't think it is your Mac that is the problem.
As Paul Ranson suggested on Page 1, I've connected before using the BT_Test login when I've suspected problems and it's a good way of just checking things are working between you and the Exchange and BT.
Interestingly the screenshot in the Dlink manual shows different options to those that your screenshit shows, despite being the same page - they show NAT and Firewall as being ticked, and there is also a "dial on demand" option to the right of the "Set Route" box.
Try the factory reset.
I don't think it is your Mac that is the problem.
As Paul Ranson suggested on Page 1, I've connected before using the BT_Test login when I've suspected problems and it's a good way of just checking things are working between you and the Exchange and BT.
Posted on: 05 February 2005 by garyi
Fuck the d-link.
I have just plugged a ZOOM in and within 30 seconds am surfing the adsl highway.
Fucked off but happy, thanks for every ones help and the d-link now enters my 'never touch again' list.
I have just plugged a ZOOM in and within 30 seconds am surfing the adsl highway.
Fucked off but happy, thanks for every ones help and the d-link now enters my 'never touch again' list.