Healthcare in the UK

Posted by: Justin on 14 July 2004

Folks,

I read and hear from prepubescent medical students in the US who are scared shitless of universal heathcare that countries that have such a system are in shambles. One person said that she had to wait years to have her tonsils removed.

I tend not to believe a word of it, given that you all seem a happy lot and, in any event, your enjoyment of healtcare seems every bit as technologically advanced and proficient as that in the US.

But I want the truth. For those who live in the UK (and Canada), what has been your experience?

By way of comparison (in case you don't know), in the US a typical course of treatment for chronic tonselitus would look something like this for a person with private insurance:

January 1: Call to make an appointment with primary care physician for sore throat. Because it is an accute condition with possible bacterial infection, appointment would be scheduled for same day or next day. Say 2:00pm next day.

January 2: Arrive at 2:00pm and wait for 45 minutes to be called back into examination room. Wait additional 15 minutes in exam room. Doctor comes in, looks at throat, ears, etc. declares tonselitus and infection. Prescribed antibiotics. Then looks in chart and notices this is 7th time in two years for the same complaint. Suggests tonselectomy and writes referal to see ENT.
On checkout patient presents his insurance card, pays "co-pay" (average about $25 for an office visit). Insurance company will be charged $90 for the visit. They will "write it down" to $67, subtract the $25 patient just paid as the "co-pay" and pay the doc $42.
The patient goes to the drug store (pharmacy), waits 20 minutes for the scrip to be filled and pays about $10 for the anti-biotics (because it is generic and/or common).
Patients calls ENT's office and schedules earliest consultation for 45 days out.

Feb. 17: Patient arrives at ENT's office at scheduled time and waits 45 minutes to be called back to exam room. ENT prescribes tonselectomy and schedules it three weeks out at the local outpatient surgery center. Patient pays $25 copay.

March 6: Have surgery. Outpatient surgery center bills private insurance $1400 for use of the surgical suite, nursing staff and recovery supplies. Insurance "writes it down" to $650. ENT bills seperately for the surgery and bills insurance company $900 for the procedure. Insurance company "writes it down" to $450. As is typical, the patient has an "80/20" plan with a $250 deductible. Hence, the insurance company pays (in total) ($650 + 450 - $250)x.80 = $680. The surgery center (or ENT) charges the patient the addition $250 "deductible" and the 20%.

After all is said and done, it took about 2 months (give or take) to have her tonsils removed and cost her about $470.

Walk me through how this might go in the UK.

judd
Posted on: 18 July 2004 by Martin D
Just for interest maybe, tonight

"10:15 pm
Panorama
Fighting for Care: Life's hard enough for those with elderly loved ones with dementia. So why, for some, is it made worse? Panorama follows three couples forced to do battle with the NHS."
Posted on: 18 July 2004 by matthewr
"Mathew, it's naturally excellent that you get yer insulin for nowt, I hope
that applies to all in UK though irresspective of their means"

Er, that's kind of the whole point. And my name is Matthew by the way.
Posted on: 18 July 2004 by Berlin Fritz
Sorry Mat, yeah I know I'm a daft git when awake.
Posted on: 18 July 2004 by Berlin Fritz
Many East Europeans and former soviet blockers work full time on no pay running essential services, their only bonus being some kind of future basic pension, and some free health care.
Fritz Von Wouldn'tyoutoo ? Wink
Posted on: 18 July 2004 by JeremyD
John C, thank you for your apology.

quote:
Originally posted by John C:
...you made an ill-informed blanket assertion with no accompanying evidence about private vs NHS diagnosis. It is exactly this sort of ignorance of the facts that makes the NHS debate so frustrating. I assume what you mean is it sometimes takes longer to get tests done on NHS. This is true to some extent and would possibly delay diagnosis in a few conditions.
Well, it's true that my writing throughout that paragraph was sloppy. [John Channing was kind enough to fill in the missing detail in what I said earlier]. I certainly did not intend to make the blanket assertion that NHS diagnosis is always slower, and I'm sorry my wording allowed that interpretation.

Quite frankly, I cannot see that my sloppy generalisations differ from those of many other forum members. However, I don't see you taking exception to anyone else's generalisations - e.g. "Post Imperial Britain is defined by the NHS and the BBC and it's the only two things we ever got right", which was reportedly said by someone...
Posted on: 18 July 2004 by matthewr
Jeremy,

"e.g. "Post Imperial Britain is defined by the NHS and the BBC and it's the only two things we ever got right", which was reportedly said by someone..."

You are paraphrasing a throwaway comment by someone else who was paraphrasing someone else's throwaway comment from a drunken conversation in a pub -- which harldy serves your case very well.

Matthew
Posted on: 18 July 2004 by JeremyD
Fair enough, Matthew. Had I realised you were paraphrasing John C's off-forum remark then I might perhaps have chosen another example, such as your own comment: "Personally I think priviate healthcare is a rip off (for all sorts of reasons) and basically comes down to paying to jump queues and have a nice room with a colour telly becuase you can afford to."

It seems to me that your comment and mine are close enough in meaning for mine to be almost redundant: "The only advantage of private medicine is that you can get a quick diagnosis if you're prepared to pay - then by virtue of having a diagnosis you get to jump the NHS queue".

Perhaps you can explain the distinction, which I seem to have missed, that leads John C to call me ignorant and ill-informed but to say of you "Tim, Bruce and Matthew are right"?
Posted on: 18 July 2004 by matthewr
For God sake Jeremy, pull yourself together man!

You made a comment, John made an ill-temepered reply , you objected, he apologised and explained why your comment was wrong and why he found it annoying.

End of, surely? Unless you have something else to say about private healthcare and the NHS?

matthew
Posted on: 19 July 2004 by Berlin Fritz
Well I never, such bickering in pubic, maybe you should have argued it out on
the pants thread, as our Mat quite rightly said stick t'theme like !

Talking of Cricket; no seriously that coloured telly comment reminded me of an
old school mate Steve Hatter who played for Fulham, and in his early career had
to undergo knee surgery, which as we all know can be problematic for such a
proffesion, innit. He landed in Westminster hospital (79)(private & naturally paid
for by the club), and as well as us being well inpressed by the colour telly
hanging off the wall, and the view etc, etc, the nusres & Docs were also NHS
staff, doing bits on the side as it were.
Steve's dad told us that the place cost
400 Squid a day, which after private profits aside, was ploughed back into the
National System, but also maintaining the quality staff for the rest of us, when
they did their commoner day job so to speak.
If International aircraft & trains
did not have business/1st Class facilities, less dosh would be made, and as we
know in the real world of money grabbin, profit always comes first, however one
may like to disguise it in political terms ? I recall our Mat's mate's in the
States going quiet when there was any suggestion of that devilish plot
"Socialism" after he proudly (quite rightly) told them about his free insulin.

Fritz Von Irestmycasecosit'sfuckingheavy Red Face
Posted on: 19 July 2004 by Bob McC
Tim said
'Of course I don't know the detail of what happened to your daughter - just delighted that she's OK. But you shouldn't jump from what may have been a wrong clinical conclusion in a complex case to a blanket condemnation of the NHS as a whole.'

Be assured Tim that I jumped nowhere.
The clinical diagnosis and conclusion was spot on. The consultant neurosurgeons on both sides of the pond agreed on the condition. It was just that the UK did not have the skill or the technology required to deal with it. The UK neurosurgeon admitted after the op that the US results were unachievable in the UK. If the UK is ever to be able to offer a world class service then as a nation we will have you realise that in medicine as in life you get what you pay for, and a s a nation we are going to have to start paying more for this 'free' service.


Why do we have such a fragmented health care seervice in the UK? Why does the North West have neuro surgical departments in Manchester, Liverpool, Preston and others, all vying with each other, competing with each other for duplication of facilities and yet we have no centre of ecxellence with leading edge equipment or expertise.
Next time any of you or your family need cutting edge treatment (God forbid) ask your consultant how many times they have done the procedure. You may be in for a surprise. Similarly ask why you are going to receive it in yourlocal hospital and if there are better facilities anywhere else and watch the hackles rise.
When you have time write to the various hospitals that are perceived as top notch and asak what equipment/expertise they have for dealing with your condition. I hope you get a better reply that the 'I have no intention of discussing that with you' that I have in writing from a 'leading' UK consultant at a very famous London hospital.

Bob
Posted on: 19 July 2004 by matthewr
For every example, there is a counter example. The Diabetes department in charge of my care is run my one Professor Yubin who is, literally, one of the very top diabetic experts in the world.

Matthew

PS Last night my NHS supplied meter record a new personal best:



1.9 mmol/L is like nearly dead! </melodrama>
Posted on: 19 July 2004 by Bruce Woodhouse
No wonder you could not focus the camera


Bob

I read your post with interest. Have you suggestions or solutions amidst all the frustrations you encountered?

To move the debate on a little I personally believe we must get beyond this illusion that 'you get what you pay for' as if our healthcare would achieve some perfect standard if only we paid enough tax. The issue now, and for most western nations is not about how much we spend but what do we actually want a state system to provide. Successive governements have failed to be honest about rationing. We must accept that the NHS will need to be responsible for a certain and limited range of conditions, treatment options, medications etc. Only then, with that debate held in public, can we aim for a more equitable service. I'm not sure if neurosurgery should be in 4 centres, one centre or not at all. We have to recognise that the pace of healthcare development (at least in secondary care) is such that no realistically funded NHS will ever provide a total service, and stop pretending that this is what we aspire to.

A few quid spent on health education at some point might not go amiss either.

Bruce

[This message was edited by Bruce Woodhouse on Mon 19 July 2004 at 13:36.]
Posted on: 19 July 2004 by Andrew L. Weekes
quote:
Here in Europe (West) it's basically normal for a woman to stay in hospital for 5-7 days after giving birth for general well being and unforeseen problems as well as giving her confidence etc, etc. In UK my sister recently was privelaged to enjoy just under 24 hours at London's King Georges


But that just panders to the view that pregnancy is an illness - which it isn't Wink

There's no need for anyone whose undergone a perfectly natural process to have an extended stay in hospital for it.

Andy.
Posted on: 19 July 2004 by Bob McC
Bruce
After 8 years of my family

a) working in an advisory capacity to patients on their basic rights eg that despite what many hospitals tell them they have a right to their records, that they have a right to buy copies of scans, etc

b) being on several committees concerned with increasing the amount of, and accessibility to, clinical accountability

c) fundraising to try to provide new technology

we have concluded that medical politics, personal empire building and professional arrogance and inertia will probably ensure that the necessary reforms to enable better provision of facilities and greater patient choice will at best be watered down to have little effect and at worst not happen at all.

I would concur that society is going to eventually have to reconsider what is provided by the NHS. It seems obscene to me that we have a system that turns some away from kidney dialysis whilst providing breast enhancement on the NHS.

Bob
Posted on: 19 July 2004 by Justin
quote:
Originally posted by Andrew L. Weekes:
quote:
Here in Europe (West) it's basically normal for a woman to stay in hospital for 5-7 days after giving birth for general well being and unforeseen problems as well as giving her confidence etc, etc. In UK my sister recently was privelaged to enjoy just under 24 hours at London's King Georges


But that just panders to the view that pregnancy is an illness - which it isn't Wink

There's no need for anyone whose undergone a perfectly natural process to have an extended stay in hospital for it.

Andy.


This I happen to agree with. My wife just gave birth to our new daughter the thursday before last via C-section (with a few other complications as well) and stayed in the hospital until Sunday - which for her was plenty of time. However, the women in the next room over had delivered vaginally, was up and walking later that same day and did not leave the hospital until Saturday night. That's roughly 3 days in the hospital for a vaginal delivery which is simply too long. Why? Because her insurance company paid for it. And while just about ALL of our hospitals in the US are supposed to be "non-profit", the goal is to get from private insurance whatever they will pay. This is why an Motrin (ibuprofin) tablet in the Hospital is $18. (no kidding??)

We have some enormous inefficiencies due to the following: Those in the US who consume medical care are NOT the same ones who pay for it. This leads to a breakdown in the system that evaluated "value" and "opportunity costs" and leads to people, for instance, who think nothing of staying three days in the hospital for a vaginal delivery. They would saty 24 hours if they had to participate in a meaningful way in the cost of that stay (other than once yearly when they choose premiums).

It is my impression that a socialized system improves on this in that even though there is an even greater disconnect between consumption of medical care and having to pay for it directly, the government tightly controls controls consumption so as to keep it manageable. Whether US taxpayers who CAN afford whatever care they wish to consume would tolerate those conditions, I have no clue. I suspect some would and some would not.

Judd
Posted on: 19 July 2004 by andy c
Hi,
Just read the updates with interest.
And a lot of them make compelling reading too.

The comments about prioritising the NHS to tackle widespread problems and then other illesses get treated privately is fraught with problems tho, isn't it? I mean what if you could not afford ot pay?

quote:
If the UK is ever to be able to offer a world class service then as a nation we will have you realise that in medicine as in life you get what you pay for, and a s a nation we are going to have to start paying more for this 'free' service.



This area re how we effectivly finance NHS has been of interst to me because I would gladly pay more for an 'effective' service. The problem is that differant people have differing views on what an effective service is.

It's also interesting because I work in another area in the public sector, and its one where people expect results but realistically are not prepaired to pay more to have more staff to achieve such results.

regards,

andy c!
Posted on: 19 July 2004 by Berlin Fritz
Re above comments etc:

It does seem a long time to me as well, and Caesarian birth, obviously not being a natural process either, is carried out in a high percentage of cases for purely egoistic and cosmetic reasons, not unsimilar to breast enhancement, ie she remains tight for her husband, career and future partners, sorry, but true.

Fritz Von Beverlyhills:

P.s. Giving birth was just one off the cuff example of the many NHS tasks, maybe something else would be more suitable ? e.g. Hip replacements, Tonsilectomy's etc, etc, & chemo-t naturally and all of its associated niceties.

P.P.S. I would imagine from a worn out poor woman's point of view, many will relish the thought of e week chillin out, without other family stress & father & kids around them ? Wink
Posted on: 19 July 2004 by Berlin Fritz
Harley Street has been World famous for a good century plus I believe, and I would imagine many specialists there also on occassion treat NHS patients passed onto them through the system, as with Gt Ormand st (chidren) and Moorfields (ex?) eye hosptal, etc, etc. British patients (NHS) get treated regularly by world specialists in other parts of Europe, as do many European's visiting UK, as with students (medical or otherwise) agreements have often been very successfull, even in the Cold War era Russian & East German specialists treated Western ´last hope sufferers, not good politics you understand, Maggie would have hated the publicity, though the €1 Billion yearly trade with the GDR (which in UK eyes officially didn't exist don't forget) was very welcome in the guise of coal & steel, wasn't it, hypocracy at its finest.
Standards must be maintained at a high level, and as a previous thread implied, asking a present Consultant about their experience may well give one an unpleasant suprise, especially if you're on the sharp end as it were!

Fritz Von Twaddle³ Razz
Posted on: 19 July 2004 by John C
Bob no-one in this country is turned away for kidney dialysis. It is true that take up rates are lower than in some countries (eg about 1/3 of that in the US) and that there is wide variation within the UK from region to region. It is relatively difficult to completely explain this epidemiological observation but there is clearly unmet need. Historically some regions have been unable to supply 3 (rather than 2) times weekly treatments but this situation is improving throughout the UK. Funding and provision of services have greatly increased over the last 5 or so years. The recent national service framework proposals will hopefully improve services even further.

Take on rates are increasing at around 5% per annum mainly due to aging population and racial pre-disposition in some areas. Survival on haemodialysis in the UK is better than the US. We have a transparent system with a national registry of outcomes on dialysis and for transplantation. This despite far fewer nephrologists per capita than almost any other western country. Dialysis costs somewhere in the region of £21,000 per annum for an uncomplicated patient, vastly more for those with extensive co-morbidity. Overall renal services account for 1-2% of the total NHS budget.While far from perfect the NHS provision of renal services (using national registry data) is comparable, and often superior to other western countries.
Posted on: 19 July 2004 by Bruce Woodhouse
Bob

quote:
we have concluded that medical politics, personal empire building and professional arrogance and inertia will probably ensure that the necessary reforms to enable better provision of facilities and greater patient choice will at best be watered down to have little effect and at worst not happen at all.

... It seems obscene to me that we have a system that turns some away from kidney dialysis whilst providing breast enhancement on the NHS.



I may just let the first part pass. I assume your assertion is that the profession is actively blocking reform in the name of self-interest? I'd beg to differ, but save that for another day.

As for the second part, this is an emotional statement and I'm not sure it helps the debate, that it is a valid comparison or even accurate.

I'm trying to be constructive here. You are obviously 'involved'. What are your suggestions for improving equity and access, for reform (if that is the word)?

I think we'll agree that the system is groaning and heading for major change. Let's hear your thoughts.

Bruce

[This message was edited by Bruce Woodhouse on Mon 19 July 2004 at 20:32.]
Posted on: 20 July 2004 by Rockingdoc
quote:
Originally posted by Matthew Robinson:
"Mathew, it's naturally excellent that you get yer insulin for nowt, I hope
that applies to all in UK though irresspective of their means"

Er, that's kind of the whole point. And my name is Ma_tt_hew by the way.


Not only that, Matthew gets all of his prescriptions free, not just those drugs required to treat diabetes. For example if you and he develop asthma and needs inhalers every month, his prescriptions will be free, but yours won't.

Anyone care to explain the sense in that? Smile
Posted on: 20 July 2004 by Rockingdoc
quote:
Originally posted by bob mccluckie:
we have concluded that medical politics, personal empire building and professional arrogance and inertia will probably ensure that the necessary reforms to enable better provision of facilities and greater patient choice will at best be watered down to have little effect and at worst not happen at all.

Bob


You talking about me mate?
Why don't you come down to the sharp-end of health care delivery in Sarf London for some free dental work.
Posted on: 20 July 2004 by matthewr
Bruce said "Not only that, Matthew gets all of his prescriptions free, not just those drugs required to treat diabetes"

I also am allowed Viagra on the NHS which (IIRC) non-diabetics generally aren't for fear of bankrupting the nation just so Middle England can get it's leg over.

I have had several PTs requesting I supply certain older members of the forum but naturally I am above that sort of thing.

"Anyone care to explain the sense in that?"

The blanket freebie is a bit out of date as with modern care I am (fingers crossed) no longer destined to succumb to any number of horrible disorders before finally expiring 20 years early.

Similarly, stuff like life insurance premiums do not reflect the improved prognosis for diabetics. Alhtough I think it might benefit me in pension terms as I should get given a higher yield as they expect me to die pretty sharpish.

Matthew
Posted on: 20 July 2004 by Tim Jones
quote:
If the UK is ever to be able to offer a world class service then as a nation we will have you realise that in medicine as in life you get what you pay for, and a s a nation we are going to have to start paying more for this 'free' service.


Why do we have such a fragmented health care seervice in the UK? Why does the North West have neuro surgical departments in Manchester, Liverpool, Preston and others, all vying with each other, competing with each other for duplication of facilities and yet we have no centre of ecxellence with leading edge equipment or expertise.
Next time any of you or your family need cutting edge treatment (God forbid) ask your consultant how many times they have done the procedure. You may be in for a surprise. Similarly ask why you are going to receive it in yourlocal hospital and if there are better facilities anywhere else and watch the hackles rise.
When you have time write to the various hospitals that are perceived as top notch and asak what equipment/expertise they have for dealing with your condition. I hope you get a better reply that the 'I have no intention of discussing that with you' that I have in writing from a 'leading' UK consultant at a very famous London hospital.

Bob


Bob - This is a bit behind the times. First, as I said earlier in the thread, there was a profound realisation in 2000 that Govts of both colours had fundamentally under-invested in the NHS. That's why the service has been getting such massive funding increases over the past five years.

Second, your point about specialist facilties is well made - but this is usually an artefact either of local medical politics, or of the internal market, where NHS Trusts would create services if they felt there was a market for them among purchasers. In theory we now have a rational system of regional and national specialist commissioning based on need and geographical distribution.

On 'fragmentation', it's worth making the point that at one and the same time the public wants national standards, national values, etc, but also agrees with the idea that the NHS should be left alone to manage itself at local level. Balancing these things is not easy, but we are getting to a less-unhappy balance.

Third, it has been a scandal that the NHS has been so un-forthcoming in terms of information about performance. But there is a slow but steady evolution underway in information about procedures, outcomes and facilities. For example, you can now see your local hospital's surgical mortality rate, among a range of clinical and performance indicators. Under the forthcoming Freedom of Information regs you will be able to just phone or email and ask your local hospital for just about any piece of information about clinical performance, types and numbers of procedures performed, etc. For instance, we're going to put surgical mortality rates for our individual cardio-thoracic surgeons on our website soon - and they all think it's a good idea.

Fourth and finally, your point about centres of excellence is a good one. For many years there has been a debate going on about how big hospitals should be. Those who should know (eg the Royal Colleges) think they should be much bigger, bringing more specialties together to deliver more sub-specialisation and focus on really cutting edge treatment. The problem is that this means closing other hospitals like local DGHs - that their local populations, MPs, media, etc - fight tooth and nail against. Most of us are used to an assumption that hospitals of a certain size serve a population of a certain size, that was established in the 1960s during the last really big building programme. But that assumption is almost certainly out of date.

NHS star ratings are published tomorrow, BTW....

Tim
Posted on: 21 July 2004 by Justin
WTF is this about?

http://www.thisislondon.com/news/articles/12076861?source=PA

Judd