Bl**dy O2
Posted by: Dungassin on 21 June 2010
Some companies seem to make cancelling their services as awkward as possible.
I don't believe I am exceptionally thick or non-technosavvy, but O2 support is driving me mad today.
I use pay and go for my iPhone on O2 and have taken advantage of the 1 year free wifi bolt on. It expires on the 25th June. As I don't use it much I've been trying to cancel it - certainly don't intend to pay £10pm for minimal use!
Dial the number given - usual auto service. Eventually get to the bolt on bit. Options to buy one, but no option to cancel that I can see, although this is the number given in their text message to me re the bolt-on.
Ditto for the website Tariffs (after logging in). Tells me what my bolt on is, and would let me buy a new one, but no option to cancel the one I've got as far as I can see.
Getting very annoyed. I've emailed them to see what response I get.
Also, not clear in my own mind why I should need a bolt-on at all. I occasionally use wifi to connect to my own or friends/family's broadband - should still be able to do that without a bolt on.
Don't think I should need a bolt on for 3G type web access either. Surely that should work whether I'm paying for the web service or not? Of course I would expect to pay for the cost of time online! Not that I would use it much anyway (if at all). Incidentally, I've never seemed to be able to get web access via 3G anyway! Tried the other day when I was auditioning the nDAC - thought I'd use the Internet Radio link on the iPhone.
Perhaps I should just get one of my much younger relations to show me how ...
I don't believe I am exceptionally thick or non-technosavvy, but O2 support is driving me mad today.
I use pay and go for my iPhone on O2 and have taken advantage of the 1 year free wifi bolt on. It expires on the 25th June. As I don't use it much I've been trying to cancel it - certainly don't intend to pay £10pm for minimal use!
Dial the number given - usual auto service. Eventually get to the bolt on bit. Options to buy one, but no option to cancel that I can see, although this is the number given in their text message to me re the bolt-on.
Ditto for the website Tariffs (after logging in). Tells me what my bolt on is, and would let me buy a new one, but no option to cancel the one I've got as far as I can see.
Getting very annoyed. I've emailed them to see what response I get.
Also, not clear in my own mind why I should need a bolt-on at all. I occasionally use wifi to connect to my own or friends/family's broadband - should still be able to do that without a bolt on.
Don't think I should need a bolt on for 3G type web access either. Surely that should work whether I'm paying for the web service or not? Of course I would expect to pay for the cost of time online! Not that I would use it much anyway (if at all). Incidentally, I've never seemed to be able to get web access via 3G anyway! Tried the other day when I was auditioning the nDAC - thought I'd use the Internet Radio link on the iPhone.
Perhaps I should just get one of my much younger relations to show me how ...