Performance ratings

Posted by: Mabelode, King of Swords on 17 February 2006

Got my performance rating a few days ago. It was a good rating, but not as high as I thought I deserved. The reasons given by my boss were quite lame, I thought. I shouldn't be pissed off, really, but I am.

Just had to get that off my chest, thanks. Bye.

Steve
Posted on: 18 February 2006 by Gianluigi Mazzorana
Hi Steve!
Don't worry!
Where i work if don't tell you're stupid they simply tell you there's something wrong in you and that you'd rather stop thinking about at any kind of reward.
After years and years of hard work i decided to do what all the others do: the less i can.
Posted on: 18 February 2006 by Ian G.
For the first time in my career I found myself this year responsible for delivering such performance ratings to our staff. I rate my performance at doing it as piss-poor Frown . What I did learn is that that getting the constructive part of the process across is very difficult when people are still focussed on a negative ( 'no promotion this year' etc).

Lame platitudes, a few of which I heard coming from my own mouth, were just an attempt to either provide some cushioning or fill an embarassing silence.

We live and learn ...


Ian
Posted on: 18 February 2006 by Two-Sheds
I hated that time of year. I tried to be honest since the idea that we were told was that it was about being constructive, recognising our weaknesses and working to improve them. I did this while everyone else put in the were excellent at everything and they ended up getting a higher grade than me with more promotions bonus.

What a load of political bullshit. I'm so much happier now I'm working as an independant contractor, no performance reviews. If they think I'm doing a decent job I get a contract extension/possibility of working with them again on another job. They don't like my work they let me go.
Posted on: 19 February 2006 by Nime
I'm not always convinced that the human race achieves better results by cut-throat competition than it would by cheerful cooperation. Better a happy worker who locks the group together with a grin. Than a solitary ego freak who splits it up with his endless attempts to place hmself above all others in the rat race. We each have strengths and weakness. It's just that we choose not to measure those that really matter where mere employment results are concerned. So the popular, cheerful workers move on to pastures new. Hoping for better acceptance of their interpersonal skills. The dregs fighting over tiny percentage points go their seperate ways but stay within the company. Where their narrow range of skills are constantly praised and rewarded by similar results-orientated types in management. Meanwhile moral is going through the floor and overall results plummet. Because the customer has long been forgotten in the endless battle to succeed against their fellow workers.

Though not always possible I would suggest that those reviewed have an equal right to anonymously review their own manager's performance. Then at least everybody is unhappy until changes are made. But do be careful what you wish for. The world is full of potentially crap managers just waiting to sink a few knives into assorted back. They just look normal until they are chosen. Winker

I find it fascinating that those staff reviews which praised management were made by those fearing for their jobs. What they said in private was the complete opposite of their marking.

While the more honest (scathing?) reviews resulted in real changes in the management structure. Though not always for the better. Some managements seems to have an infinite ability to make bad choices.

You cannot seperate the personal from the personnel.
Posted on: 19 February 2006 by Gianluigi Mazzorana
quote:
Originally posted by Nime:
I'm not always convinced that the human race achieves better results by cut-throat competition than it would by cheerful cooperation. Better a happy worker who locks the group together with a grin. Than a solitary ego freak who splits it up with his endless attempts to place hmself above all others in the rat race.



Yep!
Nime, you can't imagine how many happy rats i see every morning.
Frown
Posted on: 19 February 2006 by Mabelode, King of Swords
quote:
You cannot seperate the personal from the personnel.


Yeah. I made a lot of needed change in the company last year but apparently some senior people resented it when I took a firm stand on certain matters. They don't like being challenged. I think they also know that I don't intend to stay in the company forever., and will take my skills elsewhere when there's nothing worthwhile left for me to do. So instead of rewarding performance, they reward you for being a loyal yes-man. That means I'll never get proper recognition in this company, because I'll keep saying it like it is.

What really disappoints me is my boss, who didn't have the guts to stand up for me. I've lost a lot of respect for her.

Steve
Posted on: 19 February 2006 by John Channing
Having been involved in the appraisal (performance review) process from both sides, I can say with some confidence that poorly conducted reviews are far more common than useful, constructive ones. A good appraisal can be uplifting, a bad one soul (or career) destroying. As many books on self development highlight, regular reflection and critical self appraisal are essential to success in both life and work. The problem with appraisals is that they perform a dual purpose with contradictory aims. First they are backward looking, reviewing your achievements and failures over the previous year. This is used to decide bonuses, pay rises, promotions and increasingly in the "Top Grading" environment operated by many companies whether you keep your job. Second, they are forward looking highlighting the areas for development in the coming months or years. These are necessarily contradictory and compromise the honesty and value of the process. Self appraisals become a sales pitch and downward appraisals are coloured by whether you want the career of the person being appraised to progress (or continue).

If I was to offer any advice I would suggest that the key element to being an appraiser is "no surprises". As an appraisee, it would be not to become defensive and reject the opinions being presented to you.
John
Posted on: 19 February 2006 by HTK
quote:
Originally posted by John Channing:
If I was to offer any advice I would suggest that the key element to being an appraiser is "no surprises". As an appraisee, it would be not to become defensive and reject the opinions being presented to you.
John


The golden rule. Yet so seldom applied. I've been on both sides also. There's no substitute for regular, on going reviews leading up the the yearly one, plus good preperation by all concerned - ideally with mutual cooperation. This works equally well with those who will be rewarded, those who stay in the middle and those who are getting bad news. Ha! Well, that's the theory anyway.

Cheers

Harry
Posted on: 20 February 2006 by Mabelode, King of Swords
quote:
As an appraisee, it would be not to become defensive and reject the opinions being presented to you.


Opinions are fine when the discussion is about an employee's development needs, but performance ratings should be about whether you met targets set in advance. We're told that's the way it works in our company. But in the end, it seems to be the people who fit in best who get the highest ratings, and all the target-setting bullshit is just a waste of time.

Like you, Gianluigi, I'm wondering why should I bother? I should think about moving. My skills are hard to find and they will miss me if I leave.

Steve
Posted on: 21 February 2006 by Nime
The world is full of the indispensible, Steve.

Prime ministers, dictators, mafia leaders and managing directors all drop like flies but the world goes on rotating.

If you have valuable skills then why are you still prostituting yourself for a company that doesn't value you or your skills?

Life is too short to be wasting time being discouraged by the blind and inadequate putting up defenses around their own desks.

Just be careful what you wish for. Smile
Posted on: 21 February 2006 by Mabelode, King of Swords
Nime

There's indispensable, then there's me! Big Grin How's that for healthy self-esteem!

The company will suffer when I leave, there's no doubt about that. It won't go bust, but it will suffer, and there are a variety of reasons why it will struggle to replace me.

But fear not, I'm experienced enough not to jump recklessly into another job, and I'll bide my time until I find the right move to make. Until then, I'll keep doing my job as well as I can.

Steve
Posted on: 21 February 2006 by Mabelode, King of Swords
By the way, I forgot to mention my boss wants to take me out to lunch all of a sudden. Pathetic. She should try being straight with me instead of trying to schmooze me.

Steve
Posted on: 21 February 2006 by Nime
Sleeping you way to the top, eh...? Cool
Posted on: 21 February 2006 by Jono 13
Yo-yo,

Next time go into the meeting with 2 sealed envelopes with the bosses name on, but don't hand either over until you get want you want. What you put in them is irrelevant. Just watch her face fall when they appear on the desk.

Make sure you order the biggest, most expensive thing on the menu at lunch time, and then leave half of it.

Jono
Posted on: 21 February 2006 by Geoff P
Not an avenue open to all but it comes eventually and you should enjoy it.

A recent company reorganisation resulted in the arrival of a right tosser as the new unit director. In doing my appraisal (as with others, cause I checked) the atmosphere was completely negative with all the percieved failures to be examined in gory detail. I stood this until item two on the list then suggested before carrying on he check the last page where I had complied with the requirements to fill in my improvement plan in several subsections. I had filled in as answer to all paragraphs "RETIREMENT" Big Grin

I then suggested he carry on with his analysis of my failings making it very clear by attitude and large grin that I no longer gave a shit!!

UHUMPH ...This only works if it's true as in my case.

Am I Sorry for you young whippersnappers that have to carry on...Naahh I've earned it
Posted on: 21 February 2006 by Bruce Woodhouse
If you had the same attitude to your work as to your appraisal then your boss's assessment was presumably accurate?

As a frequent appraiser, and responsible for daily personal feedback to advanced adult learners I fully appreciate the skills required to do it well.

Those being appraised have responsibilities too of course, including being self aware and open to constructive criticism and observation.

Bruce
Posted on: 21 February 2006 by Derek Wright
Geoff - Congrats - now to get enrolled in the Life 101 class
Posted on: 21 February 2006 by Jono 13
I didn't know "senior member" meant old boy!

Jono
Posted on: 21 February 2006 by spartacus
I have been involved in these so called "appraisals" and "Personal Development Plans" from both sides when I worked for a large UK utility company and ended up managing 40 staff. As well as all the points made by the previous posts I would like to add this one.

This company would take all the appraisals both good and bad ones then adjust/normalise them, do some strange mathematics (devised by the HR department) that devided them into a pot of money (allocated by the fat cat at the top) and even if you had a "good" appraisal you ended up with a fraction of a percent pay rise.

Very frustrating and demoralising. I am glad that I got out of the corporate rat race.
Posted on: 21 February 2006 by Geoff P
quote:
If you had the same attitude to your work as to your appraisal then your boss's assessment was presumably accurate?
Bruce please read carefully in context.

May I just add I have been both the appraised and appraiser myself numerous times over my working life. I am sure there are many people that bring a dedication and genuine desire to proper use of this system. However what would your attitude be to being asked to appraise someone who you had only been involved with for a few weeks, when the appraisal concerned was to be based on the past 12 months. Would you accept that task or would you refuse on grounds that that was not feasible to do in the way you claim it should?

I might add that the executive VP has subsequently asked me to postpone retirement so I guess that puts the described appraisal in context.
Posted on: 21 February 2006 by Geoff P
quote:
I didn't know "senior member" meant old boy!

Jono
....but young at heart and looking forward to a fun time
Posted on: 21 February 2006 by u5227470736789439
Geoff,

Brilliant. In view of the idiocy of his attitude, I hope you are able to extract every last penny if you decide to continue. Myself I'd be off like a shot if I could, when faced with an idiot like that.

I had a nasty barny with a senior manager at work last week, and ended up just saying to him,

"Well you just have not thought this out, have you? Pathetic....

Naturally he was not best pleased and said, "Never speak to me like that again."

By now I was seriously digging a hole for myself, and replied, "I doubt if I ahall be in the job long enough to speak to you again anyway."

Next day I apologised, and was staggered that he repiprocated, and said that I had a point... "Now let's get this resolved. How do you want it done!" Well really I expected a roasting even though I was undoubtedly right in the first place. I have never been assessed as such in a job, but I have in other circumstances, and had to throw in a self-assessment first. Naturally I painted a very modest picture. It was sublime, the whole thing was moderated upwards, and then when it was remoderated it was put up again, which I found hilarious. I would have had to have been very drunk to put what was finally written!

Generally I get on very well, at work, with everyone, except idiots. The production director asked me why our little team is always happy? I replied that I make sure they are, as they hardly notice there are working if they are also smiling. We get a good 30 to 40% more prodution per man hour than our sister shift, who actually really don't like us much, but I'd rather keep a nice atmosphere than be dog in the manger all day and go home miserable. My two Polish assitants are not frightened of me so any mistake become the focus of an attempt to fix it or prevent it getting more serious, rather than any big time bolluckings, and recrimination. Humans make mistakes. the more work they do the more mistakes will show. It is intersting that our sister shift make more mistakes than we do, 'as a proportion of the work done,' though rather fewer over any given period of time. Lazy Bas....as, as my two call them! Big Grin

Fredrik
Posted on: 22 February 2006 by Bruce Woodhouse
Geoff P.

quote:
quote:
If you had the same attitude to your work as to your appraisal then your boss's assessment was presumably accurate?
Bruce please read carefully in context.


Sorry, I was being a bit provocative-and not entirely serious! A smiley would perhaps have been better added at the end of that sentence.

Mutual respect is the key to decent appraisal I think. Curiously we are appraised externally by an individual with no personal knowledge of us and our work. They also change every second year approx. Interesting-but the neutrality (and their expertise) actually works most of the time, and allows an honesty that may be lacking otherwise.

Bruce
Posted on: 22 February 2006 by Nime
Perhaps we should call this thread "Performance Rantings"? Smile

Being perfectly honest, clear and precise with one's superiors about working conditions can help produce remarkable change. What have you to lose except yet another job in a frustrating situation?

Most people reduce themselves to making personal attacks and offering vague, critical generalisations. Which are easily defended and achieve precisely nothing except resentment on both sides.

There is a wide gulf between being a moaning minnie and a knowledgable critic working for improvement. It still depends if anyone is willing to listen to a well thought out and constructive submission from the lower ranks. If they are not listening then move on and watch the firm languish from afar. With that warm sense of smugness that comes from being right.

If management doesn't recognise anger and frustration as clear signs of a worker actually caring about the job then they have lost sight of their reason for existence.

If management isn't constantly working towards satisfying the customer then they are simply lost empire builders in the shifting sands of the desert. Impressive in hindsight but the ruins leave few clues as to the reason for failure except dwindling resources.(customers)

To misquote the popular saying: If you're not working for us (the customer) then you're against us.

Or as I enjoy saying to my wife in almost every supermarket and shop we visit: "Don't let the customer get in the way of the staff!" You'd be amazed how often this applies. If the staff on the shop floor haven't been educated about customer service then what the hell is happening further up the food chain?
Posted on: 22 February 2006 by Guido Fawkes
Appraisals - I just accept them like footballers accept Referees decisions - no point to argue.

However, if I get a bad appraisal then there should be no surprise when asked if I can stay late I say no sorry I've done my contracted hours.

Fortunately, I haven't had that many bad appraisals so I'm reasonably cooperative. After all the only reason I can think of for doing the job I do is because I get paid to do it.

Still where I work they are trying to phase out managers and appraisals (just pay people that do the same job the same money). The directors see line managers (as opposed to project managers) as an unnecessary overhead - they don't produce anything so why have them - not sure it'll work, but it is fascinating to watch.