Picture breaking up with sky HD

Posted by: Gary S. on 11 June 2006

Sky HD box arrived yesterday. Everything seemed fine (well, after waiting over 4 hrs for sky to activate), but tonight (Sunday) the picture is breaking up every 5 to 10 seconds - it jumps around or goes into small cubes etc - bloody frustrating!

Anyone else having problems?

Gary
Posted on: 11 June 2006 by bwolke
You need to re-allign your sattelite dish. The picture is probably breaking up because the dish is not alligned properly.

Bas Wolke
Posted on: 11 June 2006 by iiyama
I agree with bwolke, sounds like the dish is out or the 'bit in the middle' (LMB)? is faulty.
My HD picture is fine no problems, yet!
Posted on: 11 June 2006 by jasons
The weather can also play a good part in signal disturbance.

Before climbing up the ladder and tweaking, i suggest waiting for another day or two to see if it stops.

Cheers
Posted on: 11 June 2006 by Avalin
We have just got back to London at 2300 and we have a sky HD box & sky + box and both are breaking up on ITV1. I agree with JasonS, atmospherics I suspect.
Posted on: 11 June 2006 by Gary S.
Everything is now fine - obviously weather related - we had one hell of a downpour during the night - must have cleared the air!

BTW, whilst having a look at other forums to see if anybody else was having problems, I came across a lot of discussion about boxes being installed without the latest version software - checked mine, which was only installed Saturday morning (10th) and sure enough it didn't have latest software.

I've now updated - very easy - put box on standby, turn off mains, take out vewing card, hold back-up button on top of box(not remote)and switch power back on whilst holding button. It automatically goes into software update mode which takes about 5-6 mins.

Gary
Posted on: 12 June 2006 by nap-ster
What is the latest version that you have now?
Posted on: 12 June 2006 by Gary S.
quote:
Originally posted by nap-ster:
What is the latest version that you have now?


Op system - 1.32A07 (was 06)
EPG - HD3.10q (was 10n)

Regards

Gary
Posted on: 12 June 2006 by nap-ster
Thanks Gazzer,

I have just checked mine and I have the same.
I was just checking as the Sky engineer installed mine on Saturday morning too and I didn't notice whether he updated it or not for me. I guess he must have.
Posted on: 12 June 2006 by Gary S.
Nice one - I'm not sure what differences this makes - I gather there are loads of bugs in the system. We paused a film on Sat night and when we went to play it, it all frooze and we had to turn the mains off - I'm kind of hoping the updated software solves this problem.

Gary