Servicing issue with my LP12 - help please
Posted by: John on 23 January 2004
I took my LP12 in for servicing today and realized after talking to the technician that he doens't really have any understanding or appreciation for the Naim ARO. I think he thinks the ARO is a piece of s**t. I guess in comparison to the Linn arms it looks under engineered or simple?? He is proposing setting the suspension and having have me transport the TT home with the arm mounted but suspended with styrophome. We talked further and I tried to explain that the arm piller needs to be a loose as possible. He didn't seem to have any appreciation for what I was saying. To him everything needs to be Linn tight. I don't know enough about the design of the ARO to open his "engineer" mind. Where can I find some information on the ARO that might help? I would like to get the most out of the servicing so I think I need to get the information to him. Any ideas how to handle this?
John
Posted on: 24 January 2004 by artist
i would not let him do the service take it to another dealer who has more of an understanding,going by what you have said i doubt very much that he knows what he is doing anyway
Posted on: 24 January 2004 by kan man
Do not let this man loose on yout TT.
Politely tell him that you would prefer the deck serviced by someone with more experience and appreciation of the ARO and take it home.
Tell us what part of the country you're in and someone will be able to recommend a more suitable dealer I'm sure.
Regards
Steve
Posted on: 24 January 2004 by Basil
I know I'm just repeating what artist and kan man have said, but on no account let this dealer within a mile of your Sondek. Best option is to try and find a Naim dealer that will service your TT in your own home.
Posted on: 24 January 2004 by Rick Weldon
do not let the fucking idiot near it!!!
Posted on: 24 January 2004 by John
Thanks but the advise so far isn't helpful. I didn't fully understand the situation unitl the TT was in 100 peices at his shop. I think I'm going to advise him to deal with the normal servicing issues and I will deal with the installation of the ARO at home. I was hoping someone could point me to some information on the ARO that I could provide him. I don't think he's an idiot he's just stuck in his tunnell vision of how Linns are designed.
John
Posted on: 24 January 2004 by Chris L
Haven't you got the manual that came with the Aro? I think pretty much all the info is in there.
If you don't have one I'd get onto Naim and get a copy, it's useful to have, anyway.
If you get desperate I could scan the pages of mine and mail them to you, but that should only be a last resort as I'd have to send them as image files (I don't have OCR to convert to PDF), and that would mean some fairly big mails to keep the print readable.
Chris
Posted on: 24 January 2004 by John
Chris, I gave him the ARO manual but to him it doesn't make sense. He seems to have "engineer" tunnel vision. My feeling is he has a very indepth knowledge of Linn designs and ARO design is in conflict with his idea of how an arm needs to be designed. When I first bought my LP12 the ARO threw me for a loop as well. It is so simple in design it makes the other arms seem over engineered.
John
Posted on: 24 January 2004 by Arthur Bye
John:
Do not transport the LP12 with the Aro in place. That could possibly damage the bearing. Since he has it torn apart you probably should have him do the full service and then take it home sans Aro.
Have him show you how to set the LP12 bounce and also take a look at the setup jig so you can understand its use. That way you can see if it is set up right at home and adjust it if needed. It will also help you sort it out in the future.
A home made setup jig is pretty easy to make, but you can also use your Mana stand (top shelf) to do this. The hardest part is knowing when the "bounce" is just right. You will have to take the bottom board off the LP12 to adjust the springs.
Analog addicts and Origin Live both have setup guides for care and feeding of an LP12.
Arthur Bye
Posted on: 24 January 2004 by David Ng
quote:
We talked further and I tried to explain that the arm piller needs to be a loose as possible
John,
The pillar of the aro is not suppose to be loose. The locking bolt in the collar needs to be tightened to firmly grip the pillar. Care must be taken not to overtighten of course.
david
Posted on: 26 January 2004 by John
How would a Naim LP12 normally be serviced? The TT would be adjusted with the arm in place of course. Would the ARO be removed from the TT when it's moved from the jig to the final destination and then reinstalled on the TT. Or would you move the TT with the ARO installed to the final destination.
John
