Isotek substation

Posted by: fled on 18 August 2003

OK, this is not realy a mains spur topic, there are enough of those recently.
I would just like to share my recent findings on Isotek sub station (and mainline, although dissconnected this quickly Eek).
My system (CD5+Hi+102+Hi+Napsc+180 dyn1.1) has suffered from variable performance (ranging from extreme harshness and hash with undefined bass to a reasonable performance, good bass extension, tunefull but still trble harshness and hash. This has been bothering me to the point of selling. I have read and wondered about the mains spur option to improve matters, but I fear the problem is more western power's than mine !! Mad espcially in the holiday season ? anyhow the major upheavel of putting the spurs in place is not an option for me. So I decided to give the Isotek an extended 2 week demo. Those nice Audio T folks reccommended a substation for the HIcaps and CD5 and a mainline for the 180 (although I didnt use this)
After this weekend all I can say is - BLODDY HELL, this is what Naim sounds like Smile, for the first time in 2 yrs I have a system I can play without hash or harshness the bass is unbelivable, some much extension whilst being tunefull, its incridable and this was ALL weekend, this may seem to eager a judgment but its wonderfull.
I know there are lots of you thats going to critisise "filters and conditioning -oh no thats terrible" BUT it has only increased the dynamics, PRAT is in abudance. This may be due to the fact that it was SO crap that any improvement would be joy, and perhaps thats the case - I dont care. The £1000 its going to cost is less than the sparky +redecoration and inconvience, plus I know it works Wink
BUT the caution.. the substation does it all I had to remove the mainline as it compressed the sound, perhaps a qube will fit the bill, but on current performance I dont need it.
I have never been happier. (with respect to HIFI you understand)
Phil
Posted on: 18 August 2003 by fled
PR.
The system has evolved rather than buying complete plus most have been S/H, although the CD5 was new. So it would have been difficult to return. I demo'd my exact set up at the dealers a couple of years ago and it was wonderfull, so decided to "collect boxes" as and when the funds came available, but have never been able to reproduce the "Naim sound" at home (until today, that is, in fact its far beter than I remember at the dealers).
I dont know if my modest system benifits more than the higher range stuff, but it has made a huge difference, as a sort of measure, I failed to notice any real improvement when I added the Hicaps to both the CD5 and 102, I could hear a little more detail etc but it also enhanced the hash and harshness, but now WOW. I recently demoed (at the dealers) a 202/200 and bullshit aside, it didnt hold a candle to the sound of my system this weekend. Smile
Phil
Posted on: 25 August 2003 by fled
to those interested, I have had a 2 wk loan of a Isotek substation with isolation modules to suit putting the CD5 and both hicaps into it, initial thoughts were very positive (see my earlier post)
BUT after extended listening I am afraid this easy option has its downside.
Its advantages are
- Deeper more controlled base
- No treble hash
- Clearer high freqs and greater seperation
- easy to install

Downsides
- Timing (cant put my finger on this but its definatly differnt/worse)
- Rythm (as above)
- Lack of transients i.e symbols, no defined strike or transient harmonics, but a sweet note instead ?)

So again a simple solution to my problems evades me, I like what it gives me but I hate what it takes away, so its going back to square 1.

Which ultimatly leaves a choice do I sell ? or do I continue to upgrade boxes i.e. CDX, 82, 250 ?

Maybe I have reached the limit to my current set up and the hash and hardness is what you get for a CD5+hi+102+hi+napsc+180 system ?

The variability of its performance is clearly mains related, and unless I want to go to major upheavel (Kitchen + Hall + listening room)plus persuading my local power company to do a Nick lees, this isnt an option.

Final question on this topic (sort of) is to Naim.... is the new ref series more capable at coping with mains variation i.e. has Naim designed in some filtering etc ?

Phi
Posted on: 25 August 2003 by prowla
In interesting example of the value of home demos.
In the first instance the product seemed to do what you wanted, but then you realised that it took something (more important) away.
Shame that life's not simple, isn't it?

Paul Rowlands
Posted on: 26 August 2003 by Mr_Sukebe
I have tried replacement cabling on my own system and also in an "olive box" system, i.e a Eupen 05/04 mains cable.
On both systems the cable simply "changed" the sound, not always for the better.
Personally I thought it did a better job in the Olive system, although in both it also resulted in worse timing and general musicality.

Personally that would suggest to me that playing with aftermarket mains cables with Naim gear is a little counter productive.
Having said that, I also tried the Eupen with a Meridian dac, and thought the difference was worthwhile.

Frankly, I'd suggest that you should be looking at moving from an Olive box setup to a newer set of Naim pre-power amps. I believe them to be much cleaner and to have far less "grittiness and harshness" about the sound.
Go dem a 112/200 combo and see what I mean.
Posted on: 26 August 2003 by Frank Abela
fled,

We had exactly the same results as you have had. At first it seemed great but after some listsning it became apparent that the timing was 'off' somehow. That said, we know that the Isotek stuff can be very effective in homes with significant mains issues such as earthing inadequacies and/or noise on the mains from other appliances on the ring mains. However, with Naim systems it seems all too easy to break timing with one of these devices in the way.

Finally, did you try the Isotek mains leads on their own? We have played with them and generally they seem to bring good benefits, but again - definitely a "try before you buy" scenario!

Regards,
Frank.
All opinions are my own and do not reflect the opinion of any organisations I work for, except where this is stated explicitly.
Posted on: 27 August 2003 by fled
Frank et al.
Thanks for the responces.
I will try the mainslead alone, unfortunatly I only have one so will try on the power amp first and then move around to the cd5.
Although I am getting near to the end on this Mad
Last nights performance was one of the worst yet !
hard and glassy in the extreme.
I cant beleive Naim can sell such equipment that has a reqirement of such clean mains.
If I had been made aware of this I certainly would have been more carefull in selecting Naim in the first place, it may be written in the detail of the manual but my dealer did NOT point this out, and who reads the manuals before shelling out the cash ?
After searching this forum it is clear there are many many folks in the same position ! all the way up the Naim scale.
What is of interest is there seams to be a lack of complaints with regard to the reference series.
Again I will ask Richard or someone from Naim " is there any filtering or conditioning in the new stuff, that elimantes/reduces this problem"
?
So perhaps my next question is on the cheeky side, but what are my alternatives that gives me Naim like performance(when its playing well that is ?) and repeatability without ripping up the house infastructure ? whould it be a Sugden, arcam, Linn, Quad, Meriden, Sony ? any thoughts/expieance
Phi
Posted on: 27 August 2003 by Richard Dane
Phil,

No there's no additional mains filtering in our new range. Our tests with mains filters have not been to our liking with results which are often quite a-musical.

Sadly there's no substitute for a nice clean mains supply. As Nick points out, in my experience most high quality hifi is affected by it to a greater or lesser extent depending upon how good the kit performed in the first place...

Household items with switch mode PSUs are big culprits for local noise as are things like hairdryers etc.. which inject high levels of DC onto the mains. Then again it could just be a case of low voltage or a large voltage swing from peak to off-peak demand periods.

It sucks and contrary to claims there's no "miracle" black box cure for it. Take a look at Nick Lees' thread. A very heartening exercise in getting to the root of the problem.

Richard
Posted on: 27 August 2003 by fled
Richard.
Thanks , I think ?
I have isolated every internal source, so no joy there. Large voltage swings and low voltage I am now in contact with western power, so fingers crossed.
As you point out this sucks, and I am so frustrated that I may need to recoup as much loss as I can from this exercise, which is not where I thought I would be when I left the dealers ?
My point on this thread is now turning more towards the question " should dealers/manufactures" be more open about this issue when customers start shedding out large amounts of money. I for one was not aware of such an issue, maybe its because of nievity, but surly there is some responsability here, during demo,s these things should be pointed out, otherwise is there a case here for misrepresentation.
Phi
Posted on: 27 August 2003 by Mr_Sukebe
Fled,

I'm a little confused with your statement about only Naim requiring aftermarket power supply conditioners.

From what I've seen, read and heard, Naim are one of the few pieces of kit that DO NOT benefit from mains conditioners. As such, it's OTHER manufucturers kit that actively encourage people to add on expensive mains conditioning systems. In the case of Naim, IMO, it sounds better without.

As mentioned in my earlier reply, if you think your system sounds harsh, try the newer 5 series gear, IMO it sounds far more rounded and musical.
Posted on: 27 August 2003 by TommyT
Phil,
One thing you may want to conisder is a Graham's Hydra. I recently bought one of these for kit similar to yours and it really does improve the sound. I guess it won't make up for poor power in the first place but it will remove some fuses and also improve the earthing. I personally found that treble and vocals were smoother, had more body and definitely less "glassy" sounding. It should also improve the PRaT qualities too.
Rgds,
Tom
Posted on: 27 August 2003 by andy c
Pr,
I've been steadily upgrading over the years, and never had an issue with my dealer not wanting kit back part-ex or what ever.
Also He's been very reasonable re taking differant combinations of kit home to try...
It's more a case of finding a dealer you can relate to - I have to travel to Leicester for that but don't mind in the least.
I have tried mains filters and found them to be reducing in timing but increasing in perceved detail. I found specialist mains leads increase detail but didn't affect timing, so went that way.
Also, it's sooo important to be able to try kit in your own home (room acoustics/ mains/ the wife's approval etc lol)
Posted on: 27 August 2003 by Richard Dane
Phil,

An essential part of a dealers job is to ensure that the installation of a new system in a customers house meets your satisfaction.

If things are sounding poor then it may be issues unrelated to mains quality and your dealer can assist here.

For all that, it seems that you like what the Isotek does for the system. I haven't personally tried one but it'll definitely be on the short-list for investigation. If it doesn't screw up the music like most other mains conditioning devices then it could be a very exciting product indeed.

Richard
Posted on: 27 August 2003 by syd
Fled

When you contacted your dealer about this problem what did he say and did he come out to hear the problem for himself.

Yours in Music

Syd
Posted on: 27 August 2003 by Steve Toy
Yep, hit the nasty mains interference at source

I plug my computer into one of those RFI suppressed blocks and not my system - which is plugged into a Music Works block.

If someone elsewhere in the house uses a hairdryer, my poweramp almost bounces on its shelf and make lots of nasty humming noises.

However, a hairdryer plugged into the pc mains block by Tasha is unheard and unfelt by my system.



Regards,

Steve.
Posted on: 28 August 2003 by fled
Richard.
yes I initialy liked the Isotek substation, but on a more extended listening period (5hrs) I found that familier pieces of music sounded different, not worse or better just different and on particular notes lacked some extension, but gave greater detail, the timing was the most crucial aspect and I felt a little "off beat" not a lot but enough to register.
so yes it is a great product BUT you have to balance what it gives vrs what it takes away, in the end I LOVE that Naim sound, but if I can only achive it 1 in 10 times you have to ask yourself is it worth the frustration.

The dealers have been very fair with me on home demos of the isotek but I had no offer of a home demo or set up by them, when I bought the CD5 (new) 180 (new) and the 102 (ex dem) from them, perhaps I should of asked, but this is my first foray into the "good stuff" so wasnt realy aware of the ground rules.
I should have gone to this forum first, I would have been much the wiser. I realy dont want to go back to the dealers with an equipment problem, because I am 100% sure this is not the cause, due to the fact that the 1 in 10 listening is perfect, everything I wanted and expected, I just cant repeat it that often.
The dealers reponce to the mains issue was to lend me the isotek (I also bought a isotek plug in thing, but havnt noticed any improvemnt).
So in a nutshell although a great product and its comes close to being perfect it still takes that bit away from Naim sound, unfortunatly its the bit that made us all choose Naim in the first place TIMING.
most go now just had a brown out Mad

Phi
Posted on: 28 August 2003 by Frank Abela
fled

This was my experience with the isotek. Best of breed I think but still knocks timing out. Perhaps you should pop round to the dealer and ask him to visit. We've been pointing at mains being the problem, but perhaps it isn't. If the dealer comes round and checks the installation, there is a better chance of a successful diagnosis. He might even say it's working fine, and then you're in a real quandary!

Regards,
Frank.
All opinions are my own and do not reflect the opinion of any organisations I work for, except where this is stated explicitly.
Posted on: 28 August 2003 by fled
frank.
Unfortunatly I live some 150 miles from the dealer, but that shouldnt be a problem eh Wink
If they found everythings ok then thats an easy problem to solve I just need to upgrade to higher spec stuff.
But as I have said 1 in 10 its the best system I have heard but 9 times in 10 its no better than my £500 denon in the kitchen.
Even my wife noticed Smile

Phil
Posted on: 28 August 2003 by Richard Dane
Phil,

If you're experiencing brown-outs then I would contact your electricity supplier and ask for them to monitor your mains. You might also ask for an independent electrician to do the same as I've heard a rumour that it's not unusual for electricity suppliers to sometimes have equipment that measures higher than it should.....

Low voltage is a big problem and it can have a serious levelling effect on high quality hifi. Dips of up to 30V are not uncommon in some areas and measurements on amps can show that they're power output and driving ability is seriously compromised in such circumstances.

The good news is that if things are bad then your electricity supplier is required to make improvements. Have a read through Nick Lees' thread for some inspiration.

Richard