Omega Watches - Beware

Posted by: dave brubeck on 23 March 2010

For the advice of all rich Naim owners.

About two years ago I bought my dad an Omega Seamaster automatic watch as an 80th birthday present. It cost a lot of money.

After about 8 months, it started showing the wrong time, and kept stopping. Sent back to jewellers, was fixed and sent back to us.

After a further few months, same problem again. Again, sent back to jewellers, was fixed and sent back to us.

After a little while longer, same problem again. So we wrote to Omega, told them we would be sending it back, and asked for a replacement watch, as there was obviously something amiss with the one we had.

Omega said send it in, we will test it first. So we did. And they tested it. Of course it was deemed to be functioning perfectly. And it was then sent back to us.

And yes, a few weeks later, we are facing the same problems. Omega have now told us to send it back AGAIN, and that a replacement 'is being considered' (I expect 'subject to further tests').

Now, is it just me, or is this ridiculous? I would expect better service from Casio. Thankyou for listening to my rant.
Posted on: 23 March 2010 by Julian H
Hi

I have owned a Speedmaster Automatic for about 15 years now [and soon will be upgrading] and it never misses a beat. Unfortunately, that does not help you!

The downside of these watches is obviously they have to be hand wound or worn to "wind up". If the watch is not worn regularly/for short times only it will not get wound up, when you remove it, it will stop, and then when you put it on again, the watch will start but the time will be wrong.

Also, if your father is rather sedentary, it may not get wound up even if he is wearing it.

I am trying to be helpful, not state the bleedin' obvious so please take my reply in that manner. I would be a little surprised if Omega/the jewellers did not go through this with you?

Beyond all that, Omega should be treating you better than that!

Good luck, Julian
Posted on: 23 March 2010 by rodwsmith
My Rolex is actually fairly hopeless at keeping time. If it's absolutely important to the precise minute or two I have to check elsewhere, and as often as not then readjust the watch.

Why do we buy these things...?
Posted on: 23 March 2010 by Peter Dinh
I own a Rolex but I have stopped wearing it, put it in storage instead, I now use a solar-powered Casio. The Casio looks nice, keeps the time very well as it syncs to a timer server twice a day and I have never worried about winding or changing battery.
Posted on: 23 March 2010 by Bruce Woodhouse
I just treated myself to my first 'nice' watch. I was amused to hear the shop tell me that one of the delights of an automatic is that although it does not always keep perfect time it will keep the same, slightly imperfect, time for many more years than my old cheap watches!

I found the whole watch choosing thing faintly ridiculous. A watch that allows me to tell the time in both Peking and London, upside down in a magnetic storm at 500m below the water is not actually something I specifically need. This concept seemed to take the salesman by surprise. Huge amounts of branding hooey around too, not least when you realise they frequently share the same movements.

I chose on the basis that I liked the way the watch looked!


Bruce
Posted on: 23 March 2010 by BigH47
I see no point in spending money I could use elsewhere on a poser object, when many don't do their prime function, ie keep the time.
I have a stylish Seiko keeps very good time and means I have readies to spend on important things. That's HiFi and music BTW. Smile
Posted on: 23 March 2010 by SC
Fine quality watches are one of the few items of jewellery I have any time for...(excuse the pun!)

Having said that, I would be seriously pissed if I had paid out such sums of money to then go through the experience you have Dave...Would really make me think.

Reading this reminded me of a funny experience I once had and a cheaper way to own such a watch - I was in Siem Reap Cambodia, walking the streets and taking photos etc, when I came across an old Chinese/Cambodian chap with a small makeshift stall set up under the shade of a tree....I browsed through the contents of the little wooden box he had open - all Rolex, Omega, Breitling etc...fine watches of various vintage and certainly the real deal (unlike the clones in Bangkok)...I was amazed at what he had, so asked him, where did he source them all from, did he trade at other markets or were they from the days of the UN presence ??.....He looked at me, and with no hint of drama, simply said...." Chamber-maids" !! Winker

Steve.
Posted on: 23 March 2010 by Lontano
H, you calling me a poser?
Posted on: 23 March 2010 by tonym
quote:
Originally posted by SC:
Rolex, Omega, Breitling etc...fine watches of various vintage and certainly the real deal (unlike the clones in Bangkok).

Steve.


Steve, that's just rubbish. I bought genuine Rolex, Tag and Seamaster watches from a nice little man in Patpong & he assured me they were genuine. Shows what you know! (OK, they appeared to suffer from one or two niggling little faults)

Watches have never done much for me either I'm afraid. My trusty Seiko magnetic auto electric thingy keeps excellent time & no worries about winding it up or messing about with batteries.
Posted on: 23 March 2010 by Mick P
Chaps

I have an automatic Omega Constellation and it has given nearly 20 years of perfect service. So no complaints from me. I wear it every day and it just goes on and on.

I have a 1954 JLC in for repair at the JLC workshop. The winding knob and the shaft dropped out so goodness knows what the bill will be for that.

Regards

Mick
Posted on: 23 March 2010 by SC
Tony - Big Grin

Actually, I also got myself an Explorer II in Bangers.....Was absolutely perfect and in fact nothing ever went wrong with the timing mechanism....The only thing that gave it away after 18 months was the 'silver' wore off and revealed the brass underneath...!!
Posted on: 23 March 2010 by shoot6x7
quote:
Originally posted by BigH47:
I see no point in spending money I could use elsewhere on a poser object, when many don't do their prime function, ie keep the time.
I have a stylish Seiko keeps very good time and means I have readies to spend on important things. That's HiFi and music BTW. Smile


We find something in common !

Seiko Kinetic Sports 200, been doing sterling work for 15 years, been serviced once ...

My brother, Mum and I bought my Dad a Raymond Weil automatic watch for his 60th birthday, he never liked wearing because it stopped all the time ... he just never wore it enough to wind it up. He's passed away now, so I have it. It's stored in a watch winder and it's been running for a couple of years now.
Posted on: 23 March 2010 by u5227470736789439
Recently I had the idea of buying a Benson Full Hunter from 1938, though it was of course, by then a Swiss movement in an English case. [English movements were some of the best, but more expensive than those made anywhere else]. It went for more money than I was prepared to pay.

However my itch to have a great completely English watch was left unrequited!

So here is a proper English watch from a time when there was no reason [other than price] to buy a watch made abroad!

An 1884 Benson Ludgate:



Naturally it requires winding every day, but there is something very nice about a watch that still keeps superb time after 126 years! And at 54 mm across, the time is easy to read. I struggle with any digital display, and most wrist watches are too small for me to read without reading glasses, and the ones I could read are simply too big for comfort. This is very easy to read even without my distance glasses:



And the beautiful craftmanship extends to a case weighing about 155 grams in Sterling Silver:



This is so nice that my wish to ever get a Hunter has completely gone.

As for keeping time, any great movement in good order can easily be regulated to keep time, and with these old watches there is nothing that cannot be repaired to full working order. I fancy that this sort of watch will run for longer than any of the electronic types that are fashionable now.

After all if you can read one of them, then you can read a mobile phone! I have an enthusiasm for good old fashioned, and functional engineering. Unlike running a great old British car, this really has a minimal impact on the environment!

ATB from George
Posted on: 23 March 2010 by Mick P
George

Quality always shines through, aways has and always will.

That is a good choice and I hope you soon find one to enjoy for many years to come.

Regards

Mick
Posted on: 23 March 2010 by u5227470736789439
Dear Mick,

It's mine! I got the lovely old thing last week, and it is actually already regulated to a couple of seconds a day!

Sunday best and concerts for it though! It hangs nicely by my bed and it is so clear I can even read it at night. Light off the mobile phone used for the purpose! The glass - original proper glass - is slightly aged, but who cares!

Best wishes from George
Posted on: 23 March 2010 by Mick P
George

That is good to know, having something that you really cherish is a rare joy in life.

Heres to hoping it gives you many years of unstinting service.

Regards

Mick
Posted on: 23 March 2010 by Simply Grim
Absolutely

Good for you
Posted on: 23 March 2010 by BigH47
quote:
Originally posted by Lontano:
H, you calling me a poser?


I've not noticed your watch, so I guess you don't pose with it. Smile
Posted on: 23 March 2010 by JWM
My Omega which my late mother gave me for my 18th birthday is still going strong after 28 years. As they say it should be done every so often, I probably ought to have it serviced now.
Posted on: 23 March 2010 by u5227470736789439
My English [Welsh more like!] grandmother gave me an Omega for my eighteenth [in my case 30 years ago!] and it was one of those heavy things that I never could deal with on my wrist. It was lost while cutting a very large lawn from my pocket six months later. I have never been happy with wrist watches since ...

If it is not chained to me, then it is very apt to get lost. It has taken me thirty years to return to wearing a time-piece! Quite traumatic to admit to loosing such a nice gift ...

ATB from George
Posted on: 23 March 2010 by pt109
I gave my dad an automatic Benz watch, and it does not keep good time as it is not worn enough.

I own an identical watch and works just fine.
Posted on: 24 March 2010 by SC
Beautiful watch George...Certainly something to treasure.....

By the way, the polished reflection on your fine Ludgate is so clear that I can see the stickers on your point-n-shoot - I think you can safely remove them and the camera will still work fine ! Winker

Posted on: 24 March 2010 by Rockingdoc
Had my Omega Seamaster for about 20 years. Never missed a beat despite many dives, abuse and general neglect. Perhaps just as well if that is how Omega behave.

On the subject of watch abuse, my daughter dropped her white gold Rolex oyster thingy in a club with a concrete floor. For a few hours, it was danced on, jumped on and looked like it had been hit with hammers by the time it was found. The glass was smashed, hands missing, case completely; dented,gouged,scraped and damaged beyond repair in my view. Sent it to Rolex without much hope, particularly as they have had some poor reviews on this forum. Don't ask me how they did it, but it was returned LIKE NEW! Honestly, mint, without a mark, all for 300 quid. Rolex have gone up in my estimation.
I wish I had taken some before and after pictures.
Posted on: 24 March 2010 by graham55
This sort of thread strikes me as unfair. If there is a justified complaint, surely that should be taken up with Omega, rather than on a music equipment company's forum. Omega are, after all, not here to defend themselves, nor presumably even aware that any grievance is being aired.

If the situation were reversed, I imagine that Naim would feel rather aggrieved if a complaint about one of their products were aired on a watchmaker's forum.

Surely there should be some forum hosts' protocol on this sort of thing?

I make no comment about the 'complaint', but I have always thought of Omega as manufacturing quality products. My uncle still wears the Omega that he bought as a National Serviceman in Egypt in the early 1950s.
Posted on: 24 March 2010 by BigH47
It's a comparison of support offered by the 2 companies.
As Dave has said he is in contact with Omega.
If I were him I would be on their website/forum (if such exists) comparing the 2 companies again.

We are assuming rightly or wrongly the 2 companies have a similar ethos , and therefore expectations of similar customer support too.

Tales of these products working satisfactorily for 10s of years is of no help, if when they do fail the company can't fix them adequately.
Posted on: 24 March 2010 by graham55
Howard, I don't think that the OP is comparing Omega with Naim, or at least he certainly doesn't say so.

He's having a go at Omega, which he no doubt considers justified, and which I think is in the wrong place.