Apple TV Weirdness

Posted by: David Quigley on 08 November 2009

Hello all,

This morning my Apple TV wiped itself brand spanking clean with not a single song left on it. It happened at the same time we experienced loss of our high speed service.

No big deal at some level but need to leave the re-sync to run over night so nothing lost but it is a bit strange.

Has anyone seen anything else like this happen?

Cheers

Posted on: 08 November 2009 by David Quigley

and my email box answered my own question:

Dear Customer,
If you've installed the Apple TV 3.0 software update, you should immediately update to version 3.0.1. This prevents content from temporarily disappearing until it is resynced.
To update your Apple TV software:
1. Reboot your Apple TV (unplug the power cord and plug it back in)
2. Select Settings > General from the main menu
3. Select Update Software
4. Select Download and Install
Note: Your Apple TV will conduct a restart, which is followed by the Apple logo and a status bar.
For more information, please refer to this article:
http://support.apple.com/kb/TS3116
If you need further assistance with your Apple TV, contact AppleCare.
Sincerely,
Apple TV Team

Posted on: 08 November 2009 by winkyincanada

They didn't add... "Apologies for the inconvenience our stuff-up caused you", though.

Posted on: 09 November 2009 by David Quigley

Yes - it was not that fun though I don't suppose microsoft would even send me an email!