Short-lived love affair. The iMac is going back.
Posted by: Tony Lockhart on 12 November 2008
Well, I feel sick. While looking through some images last night I noticed a small cluster of dead or stuck pixels. They're about 3" from the bottom, about 1/3 of the way in from the left. As if that wasn't enough, the thing rebooted itself about 8 times this morning.
I'm going to contact Apple this morning, but I can't see myself carrying on with this. I might mellow later, but I really thought it would be a lot better than this.
Tony
I'm going to contact Apple this morning, but I can't see myself carrying on with this. I might mellow later, but I really thought it would be a lot better than this.
Tony
Posted on: 12 November 2008 by BigH47
Sorry to hear about your woes. This change over from PC is not all a bed of roses, like most things the down sides never seem to come out in discussions before the act.
What machine did you get in the end?
I hope Apple can sort you out to your satisfaction.
Howard
What machine did you get in the end?
I hope Apple can sort you out to your satisfaction.
Howard
Posted on: 12 November 2008 by Tony Lockhart
It is/was just a base model 20" iMac.
Apple were very good just now. They're collecting the unit via TNT, no charges.
I'm away this weekend for a chill (Callow Hall, just outside Ashbourne, Derbyshire) for three nights so will consider my options over a fine port.
A definite thumbs up for distance selling/buying though for the 14 days return rule.
Tony
Apple were very good just now. They're collecting the unit via TNT, no charges.
I'm away this weekend for a chill (Callow Hall, just outside Ashbourne, Derbyshire) for three nights so will consider my options over a fine port.
A definite thumbs up for distance selling/buying though for the 14 days return rule.
Tony
Posted on: 12 November 2008 by northpole
Tony
If it's any consolation, I have owned a Mac Powerbook and now an imac, neither of which suffered from pixel failure. I'm amazed that I have had no hardware/ reboot problems either - the only regular glitch I experience is with Firefox web browser - hardly the mac's creation!
I'm hoping that you have merely been unlucky & that a replacement will work flawlessly.
Peter
If it's any consolation, I have owned a Mac Powerbook and now an imac, neither of which suffered from pixel failure. I'm amazed that I have had no hardware/ reboot problems either - the only regular glitch I experience is with Firefox web browser - hardly the mac's creation!
I'm hoping that you have merely been unlucky & that a replacement will work flawlessly.
Peter
Posted on: 12 November 2008 by Bob McC
Tony
The distance selling regulations are indeed wonderful, but it is 7 days not 14 in which you can return things in the UK.
The distance selling regulations are indeed wonderful, but it is 7 days not 14 in which you can return things in the UK.
Posted on: 12 November 2008 by garyi
tony sounds very much like a graphics card or logic board went south, this would explain the restarts as well.
Of course youa re angry and all them crap posts about all of us who have never had issues are neither here nor there. That being said I think you should try one more time, assume that on occasions things go wrong with all computers and thankfully it was in the first few days.
One other thing you may not be aware of, if you are anywhere near an apple store you could have bashed it in there and no doubt they would have swapped it straight out there and then, they certainly did with my mac mini when it failed to show USB harddrives on the day I bought it.
Of course youa re angry and all them crap posts about all of us who have never had issues are neither here nor there. That being said I think you should try one more time, assume that on occasions things go wrong with all computers and thankfully it was in the first few days.
One other thing you may not be aware of, if you are anywhere near an apple store you could have bashed it in there and no doubt they would have swapped it straight out there and then, they certainly did with my mac mini when it failed to show USB harddrives on the day I bought it.
Posted on: 12 November 2008 by Tony Lockhart
Gary,
The trouble is I bought a Refurb, so exchange just isn't possible. The only option at the moment is to spend £800 on the base model.
Still pondering what to do.... I won't be rushing.
Tony
The trouble is I bought a Refurb, so exchange just isn't possible. The only option at the moment is to spend £800 on the base model.
Still pondering what to do.... I won't be rushing.
Tony
Posted on: 12 November 2008 by garyi
You just need to make sure they send you another refurb surely, as long as its not the same one.
Hopefully you got an idea of what an iMac is and if you like it then just accept that this was unfortunate and not par for the course.
Hopefully you got an idea of what an iMac is and if you like it then just accept that this was unfortunate and not par for the course.
Posted on: 12 November 2008 by 555
Posted on: 12 November 2008 by manicatel
As much as I don't really get on with the "lifestyle" element of the mac thing (its just a computer. A tool in the tool-box. To me, anyway), their customer service in their apple shops is great. A mate of mine who is all mac'd up had a problem with his new laptop & the service he received in the apple shop in Cambridge was superb. The equivalent experience of me taking back a pc to PC World doesn't bear comparison.
Matt.
Matt.
Posted on: 12 November 2008 by Svetty
quote:Originally posted by manicatel:
As much as I don't really get on with the "lifestyle" element of the mac thing (its just a computer. A tool in the tool-box. To me, anyway), their customer service in their apple shops is great. A mate of mine who is all mac'd up had a problem with his new laptop & the service he received in the apple shop in Cambridge was superb. The equivalent experience of me taking back a pc to PC World doesn't bear comparison.
Matt.
As PC world sell both Macs and PCs I don't think your comparison is entirely fair!
Posted on: 12 November 2008 by Tony Lockhart
Not entirely, but almost! I've eaves-dropped on a PCW salesman telling an unsuspecting customer so much BS that I had to walk away rather than get involved. And that's with my limited knowledge!
The only time I have become involved with someone else's dealings in a shop was when the supermarket first aider was telling a lady in her, I'd say, 80s that she was better off leaving her badly burned finger unprotected so it could dry out! I suppose he wanted to put lard on it too. Oooh, I was angry.
Tony
The only time I have become involved with someone else's dealings in a shop was when the supermarket first aider was telling a lady in her, I'd say, 80s that she was better off leaving her badly burned finger unprotected so it could dry out! I suppose he wanted to put lard on it too. Oooh, I was angry.
Tony
Posted on: 13 November 2008 by manicatel
quote:Originally posted by Svetty:
As PC world sell both Macs and PCs I don't think your comparison is entirely fair!
OK Svetty, they sell both, but if anyone had an Apple that needed looking at, taking it back to a PCW rather than an Apple shop would be lunacy. The guys I saw operate in the Apple shop had obviously received some good training & were genuinely knowledgeable & willing to help, at a level far beyond what I've seen in PCW.
And remember, I'm not an Apple fan! Just citing credit where credit is due.
Matt.
Posted on: 13 November 2008 by The Strat (Fender)
quote:Originally posted by manicatel:
As much as I don't really get on with the "lifestyle" element of the mac thing (its just a computer.
Matt.
That's the irony I think Matt - it is just a tool but so effective that it becomes part of the lifestyle (for some). Bit like Naim??
Fender (Strat)