Delayed bog seats

Tea cosies keep tea warm, keep the wife amused and can hide all sorts of things. Nowt wrong with that.

Regards

Mick

PS.......Steve get a date out of them and publish it here.......that will be a nice little incentive for them.

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Trouble is if you replied like that some tosser the other end will think 'ah well f*** um' As apposed to thinking 'well yes he has a point, we should sort our customer service out...'

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Of course, that is not your problem. It's easier to just go somewhere else. When I have taken the trouble to constructively point out where service could be improved, the response is 9 out of 10 a middle-management idiot in defensive mode who argues with and patronises his customer. Dell are a classic example.

Rico - SM/Mullet Audio

Your views and analogies are awry.

I want the best stand for my equipment / circumstances / wallet.

If there are problems and delays getting something, does that mean it isn't worth having ?

If QS dealt in heart transplants or kidneys, then timeleness of service would be an overriding factor, but we are talking about something to put an amplifier on that is better than the current thing I put an amplifier on!

I can just about live with a few weeks delay on that.

So as B&B would say "Settle down"

DS

Well, have they arrived yet??? I find it strange that there have been so many customer service problems mentioned regarding QS. They're usually pretty good. Having had a word with colleagues, they're not the most reliable company in the world, but there are a lot worse. Admittedly special orders (of which the bog seat is one) take longer (from a little to a lot) so I guess that accounts for it.

Regards,
Frank.
All opinions are my own and do not reflect the opinion of any organisations I work for, except where this is stated explicitly.

Stop being nice....ring them up and bollick the shit out of them.

These guys take the line of least resistance. If you bawl them out, they will send you someone elses bog seat just to keep you quiet.

Believe me, I do this for a living ( I am not always nice as I am on this forum) and no bugger delivers late to me, ever.

Regards

Mick

Apparently one of the two lacquer machinists is off on account of a bereavement, and QS are a small cottage-industry company, so they don't have many stand-ins.

I'm just not that callous.

Regards,

Steve.

The proof of the pudding...

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My dealer just rang me (not the other way round) to say that I should now get them by Friday

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I reckon that Friday in two weeks' time they're going to send you a questionnaire to determine whether you're still interested in getting your bog seats ...

Thomas

You have been waiting for ages for your bog seats.

When did this death take place. Most people only take a few days off on bereavement and tend to work harder when they come back to keep their minds off it.

Tell them, no bloody excuses, get the thing delivered pronto.

Dont worry about being callous, this is business and its up to the boss to sort things out, thats what he is paid to do, so make him bloody do it.

Regards

Mick

Tony.

I shall be back on Monday when my dealer is closed.

Tuesday I have much better things planned than playing with bog seats...

Meanwhile I have lent my entire system to a close friend to celebrate the christening of his baby in my absence - as a kind of apology for not being there.

So for me, it will be Wednesday at the earliest before I get to install the bog seats in my system at my home, and it will be running cold after its little trip to a friends house, so I am not likely to hear much of an improvement to begin with.

(I must say that it sounds great in its new surroundings - a big room (7x4m) with solid walls about 30cm thick.
It's a pity about the cellar beneath though.)

Thus there are a few self-imposed delays to the proceedings.

Regards,

Steve.

The proof of the pudding...

Regards,

Steve.

The proof of the pudding...

quote:

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If there are problems and delays getting something, does that mean it isn't worth having ?

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David

That's for you to decide. I for one prefer not to lay myself on the altar of a supplier to be well and truely shagged around in the interests of having a good product, when there are others in the market that will do an equivalent job. However you rationalise *bad customer service* (plain and simple), in order to maintain your confidence in a product is up to you.

I reckon Naim must watch these developments with interest - I mean to see what some punters will go through in order to buy something... and all the while Naim have spent all these years refining what is great customer service. I expect they're weeping into their pints about now! How many of us would be loyal to Naim if we were offered lame excuses, mobile delivery dates and the full gamut of *bad customer service* on firm orders? I'm with Mick on this one.

yours most cordially

Rico - SM/Mullet Audio

In any case, I can't get around cos my car battery is flat (I left an interior light on ) and it just doesn't want to know the jump leads...

I should be able to get my hands on them tomorrow or Thursday when I transfer the rest of my gear back to my place.

Regards,

Steve.

The proof of the pudding...

Regards,

Steve.

The proof of the pudding...