Booking an appointment at an Apple Genius Bar.
Posted by: Tony Lockhart on 04 October 2009
I need to book an appointment for Friday, but the online booking system will only let me book for this Wednesday. Is this normal? Are bookings available on a rolling calendar?
There seems to be no way to phone for an appointment either. And, what use is a Genius bar during a normal working day? Must be a piece of piss job then!
Tony
Posted on: 04 October 2009 by garyi
just type in the address of the apple store on google the number normally comes with it. I have certainly phoned them before a couple of times.
Posted on: 04 October 2009 by Tony Lockhart
Thanks Gary.
Tony
Posted on: 06 October 2009 by DAVOhorn
What Genius came up with this real stupid concept.
Was all over the radio here in Sydney this evening.
There is a legal responsibility to provide warranty and after sales service.
Making the customer go to extreme effort to travel to a distant Genius Bar after trying futilely? to make a convenient appointment.
This is a new way to really piss off customers who are already unhappy with a faulty product.
Genius Bar i am still crying with laughter at this name for a dumb concept.
Monty Python comes to mind.
regards david
Posted on: 06 October 2009 by Derek Wright
The Genius Bar is over and above the warranty and after sales service - often a face to face conversation is the best way to solve a problem or persuade the techy that a real problem exits.
If you do not have a convenient local Apple store search out if there is a local Mac User Group nearby and go along, and /or search out the various Apple related forums on the Internet of which there are many.
Posted on: 06 October 2009 by Exiled Highlander
David
You have it so wrong. This is a free service over and above the standard warranty. Show me where HP, Dell, Lenovo, LG etc offer this to their customers?
Jim
Posted on: 06 October 2009 by Peter Dinh
There is nothing perfect in this world. Whatever you do, people still find and look for faults, c'est la vie.
