Legal Rights query

quote:

Originally posted by Fraser Hadden:
My combined DVD/Hard Disc recorder, a Sony RDRHX900, bought from Dixons 6 months ago, has died.

Startlingly, Sony says it cannot be repaired even though the problem was 'only' failure to read any sort of disc. The model has now been superceded.

Am I entitled, in law, to a type-equivalent replacement (the '910', the direct successor to the '900') or just a cost-equivalent replacement (the '710')?

Wodja think?

Fraser

Fraser, when was it actually purchased? as far as I am aware, any item that fails within the first 6 months of purchase is deemed to have been faulty from pre-purchase, you do not have to accept a replacement, you can demand your money back as far as I am aware.
What have dixons offered you? how did you pay for it? did you use a credit card? any purchase over £100 and the credit card company can be held to task also, the same goes if you purchased by hire purchase.
I can only outline what I am aware of, in my opinion get in contact with your local consumer protection department who are better qualified than me to advise.
Let us know how you get on

I think you're entitled to your money back - I've had lots of trouble with various FreeView boxes and John Lewis has been first class in dealing with the problems and allowing me to try other models, as I wanted a box that worked rather than my money back. However, they would have refunded if I'd wanted. I'm sure Dixons must be obliged to do the same and if they value you as a customer then they should do so without question - doesn't the Sony come with a 1-year warranty. I think legally they may only need to refund your money, in which case you would have to pay the differences for a more expensive model (in which case I'd buy another make in another store).

I had a Pure DAB tuner, which developed a fault and Pure couldn't fix it as it was obsolete. However, being Pure rather than Sony, they simply replaced it by return of post with the latest spec model. I've since bought a Pure DAB portable for myself, my father and my aunt as presents. So companies that treat customers well usually benefit. Effectively, they took advantage of my problem, to demonstrate that they cared and that was good enough for me. I can only hold them in very high regard.

I wish Naim or Rega or Pure, or even Linn. made a DVD recorder or FreeView box because I know it would work and last for ages.

Do post on how you get on - good luck.

BTW ever thought of using an Apple MiniMac as a DVD recorder?

Money back. Goods not fit for the purpose or whatever the terminology is. If they argue threaten them with trading standards and small claims court proceedings.

Thanks guys.

The question, however, was: to which replacement am I legally entitled?

I don't want my money back. I was hoping to find out whether I could legitimately wangle the 910, currently retailing at �200 more than I paid for the 900 which was on special offer. If I got my money back, I would probably buy the 710 anyway.

I am just seeking the greatest advantage from the situation. Dixons have been fine, thus far.

Fraser

Ask for a decent discount on the next model up?

Keep smiling and gently repeating your needs.

Fraser,

Unless the sale of goods act has changed or been superseded since I was involved in retail, you are not entitled to a replacement or exchange by law. You may of course choose to accept a replacement or exchange if offered.

You are however entitled to a refund.

Stop being a chancer. A refund is what you're entitled to.

quote:

Originally posted by bob mccluckie:
Stop being a chancer. A refund is what you're entitled to.

I completely agree. Just get what you are entitled to (your money back) and start enjoying your recordings. Any more chancing could just cause more grief.

I don't agree.

The failure of the item has caused you quite an amount of grief and lost time?

If you can negotiate with the shop to get the improved new model, this may go some way to recompensating you for the lost time (and inconvenience) incurred as a redult of the faulty item that they made a profit on selling to you in the first place.

Remember, your time is valuable too!!!

Regards P

quote:

Originally posted by ROTF:
I had a Pure DAB tuner, which developed a fault and Pure couldn't fix it as it was obsolete. However, being Pure rather than Sony, they simply replaced it by return of post with the latest spec model. I've since bought a Pure DAB portable for myself, my father and my aunt as presents. So companies that treat customers well usually benefit. Effectively, they took advantage of my problem, to demonstrate that they cared and that was good enough for me. I can only hold them in very high regard.

iRiver have an excellent reputation for replacing even damaged MP3 players within the warranty period.

Even then, when a friend of mine honestly reported that his daughter's player was water damaged, I was a little surprised that it was replaced (by iRiver) without a quibble.

Commendable service, and results in recommendations of these players whenever I'm asked for advice on the subject. (Still need to steer clear of the DRM-hobbled players, though).

cheers, Martin