Bloody iPhone and O2
Posted by: Dungassin on 21 October 2010
I'm getting VERY annoyed. When I got my Pay&GO iPhone3GS from O2 I initially paid £10 per month into the account to get the free calls and free web bolt on. The balance gradually crept up to about £100. When the 12 month free web bolton expired, I cancelled it, and also stopped paying for topups, fully expecting the balance to last at least a year.
Since then the account has been bleeding money. I thought this was because SWMBO was using it to call our girls. The balance dropped to about £50 2-3 months ago. I told her to use the landline for her calls, and thought no more about it. Thinking about it, this was roughly when I stopped receiving the O2 text telling me my balance after each call or text message.
I only make about 3 calls a week from it - usually of less than 1 minute duration each, and send approx 1-2 text messages a day - never to more than 2 people at a time.
Yesterday (i.e.21/10/10) I started receiving text notifications from wap.02 telling me I had to have a balance of 17p or more to use their services. These identical messages were arriving every 10 seconds, and only stopped when I powered down the phone fully after spending 2 minutes repeatedly hitting DISMISS!
On checking my balance it said I had ZERO! I topped up with £20 made one 7 second call to our landline just to check the iPhone was working. On checking my account online a MyO2, it told me my balance was £18.53 - after one 7 second call? I checked my recent phone calls on the iPhone itself just to verify my recollection, and then opened Safari on the iPhone to check my browsing history - it was empty. Wifi was off, and I closed Safari withing 10 seconds of starting and before the homepage even loaded. Now it tells me my baance is £15.64! Surely they can't have charged me £3 when I didn't even get access. There is obviously something very wrong, and I have emailed their support people to sort it out. I expect by morning my balance will be down to zero again at this rate.
Just for info - Roaming is off, Location services are off. I only turn these on for the rare occasions when I actually need them. 3G is on.
Bloody O2!
Since then the account has been bleeding money. I thought this was because SWMBO was using it to call our girls. The balance dropped to about £50 2-3 months ago. I told her to use the landline for her calls, and thought no more about it. Thinking about it, this was roughly when I stopped receiving the O2 text telling me my balance after each call or text message.
I only make about 3 calls a week from it - usually of less than 1 minute duration each, and send approx 1-2 text messages a day - never to more than 2 people at a time.
Yesterday (i.e.21/10/10) I started receiving text notifications from wap.02 telling me I had to have a balance of 17p or more to use their services. These identical messages were arriving every 10 seconds, and only stopped when I powered down the phone fully after spending 2 minutes repeatedly hitting DISMISS!
On checking my balance it said I had ZERO! I topped up with £20 made one 7 second call to our landline just to check the iPhone was working. On checking my account online a MyO2, it told me my balance was £18.53 - after one 7 second call? I checked my recent phone calls on the iPhone itself just to verify my recollection, and then opened Safari on the iPhone to check my browsing history - it was empty. Wifi was off, and I closed Safari withing 10 seconds of starting and before the homepage even loaded. Now it tells me my baance is £15.64! Surely they can't have charged me £3 when I didn't even get access. There is obviously something very wrong, and I have emailed their support people to sort it out. I expect by morning my balance will be down to zero again at this rate.
Just for info - Roaming is off, Location services are off. I only turn these on for the rare occasions when I actually need them. 3G is on.
Bloody O2!
I only have PAYG on Orange and if you use it for more than phone calls it is very expensive.
Any attempt to go online seems to suck money out off the phone.
I do have an O2 sim so that I can make use of the express line and waiting room for gigs though.
It's only the fact that my use for the internet out of the house is so limited, that stops me paying out for contract.
That and the fact that any half decent phone is so friggin' expensive.
Any attempt to go online seems to suck money out off the phone.
I do have an O2 sim so that I can make use of the express line and waiting room for gigs though.
It's only the fact that my use for the internet out of the house is so limited, that stops me paying out for contract.
That and the fact that any half decent phone is so friggin' expensive.
Update :
On 25/10/10 O2 started limiting their charge for browsing on pay&go to £1 per day. Since then, that is exactly what is being deducted from my balance. I get a text from O2 telling me that I have reached £1 every day etc etc. Interesting - because I haven't actually USED any cellular data as far as I am aware. I haven't even been using the phone for calls or texting - waiting to sort this problem out.
However, I had turned Locations Service, Data Roaming, and Cellular Data back on. Do these things acces the net all the time - even when the phone is only in standby? According to the Usage bit in SETTINGS>GENERAL I haven't sent or received any Cellular Data in the last 2 days. I've just turned off Data Roaming again to see what happens tomorrow. Just want to get all my facts straight before harassing the staff in the local O2 Shop at the end of the week.
For information : I have discovered that O2 apparently charge you for phone usage when browsing, even if you are doing this via a wifi connection to your home network! Apparently this is because "you are using it as a modem". The only way round this is to turn off Cellular Data when you are using wifi.
On 25/10/10 O2 started limiting their charge for browsing on pay&go to £1 per day. Since then, that is exactly what is being deducted from my balance. I get a text from O2 telling me that I have reached £1 every day etc etc. Interesting - because I haven't actually USED any cellular data as far as I am aware. I haven't even been using the phone for calls or texting - waiting to sort this problem out.
However, I had turned Locations Service, Data Roaming, and Cellular Data back on. Do these things acces the net all the time - even when the phone is only in standby? According to the Usage bit in SETTINGS>GENERAL I haven't sent or received any Cellular Data in the last 2 days. I've just turned off Data Roaming again to see what happens tomorrow. Just want to get all my facts straight before harassing the staff in the local O2 Shop at the end of the week.
For information : I have discovered that O2 apparently charge you for phone usage when browsing, even if you are doing this via a wifi connection to your home network! Apparently this is because "you are using it as a modem". The only way round this is to turn off Cellular Data when you are using wifi.