HDX Reset - Is it possible?

I'm not at the shop but I suspect that facility is in the local on screen system menu. Not positive however as I've never needed to.

no re-set to factory settings sorry. Just mail us if you need help.

really allen? That bad huh?

Thanks for the surprise. I have emailed the issue (described in HDX hangover) with screen shots and this "reset question" to NAIM through my retailer in Dubai few days ago. Waiting to hear back.

We don't have all the facts here.

If the correct network settings are used, this issue doesn't normally occur - and if in doubt, the supplied SETIP Tool can be used to set the unit back to DHCP mode.

Note: networking is not as cut and dry as it's made out to be.

I have placed all the facts through my retailer to NAIM. I am certain they will get the answers across. Meanwhile the system is up and running as a standalone player.(through the VGA Monitor+Mouse). So I am not deprived of the listning pleasure... Please dont forgo the HDX just for this minor hiccup.. i just bought XPS2... to make HDX sound even better!.

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Originally posted by AllenB:

quote:

Originally posted by pcstockton:
really allen? That bad huh?

Yes really patrick, anther reason for me not to buy an HDX. I mean, come on, you change the network setting, it locks up on startup or reboot and you cannot reset the machine? Requiring dealer intervention and / or a trip back for re-setting!! Or like poor jayv, having to wait days with a machine he cannot use.

Jayv - I hope they sort it for you (PDQ!!)

Allen, if you've never had a freind with a network problem and new piece then perhaps you have a point but this is not unusual in networks. The IP part can be reset via the PC setup software so if you know what you should about networking when adding to one, you'll be fine. Even if you don't, the HDX portion will always connectas easily as any other dexice if you do not select options. If there's a problem after that it will be related to permissions and would be true of any network device. I still haven't been back to the shop since my first response but it's been covered and I'm sure there's a full reset available. I understand why it's not readily available because that's a button that should not need to be pushed or made easily accessable for the very reason jayv is having his current issue. Some folks need help and that's what the dealer network is for, especially on initial setup. It's quite understandable. I knew very little about networks 2 yrs ago. Didn't have a laptop or router at home. It hadn't come up and if I had gotten stuck would have had to ask also.

We have two threads now running on this issue. Naim is now involved and dealing with this.

I suspect the front panel IP address has been set to a different range to the player and it cannot communicate.

If settings are to be changed by end-users, they MUST read the documentation here first, specifically the Quick Start :

http://www.naim-audio.com/download/

Public\HDX section.

Static IP settings are generally for NaimNet installations (which would be dealt with by a certified installer) and are not recommended for HDX stand-alone environments.

While I see your side to this, there's an IP reset to DHCP in the PC software 'Naim set IP tool'. The local reset I recalled from memory was for UPnP so that obviously wasn't of help.

The fellow is in India and purchased from Dubai. For most that won't be the case. All is not lost. He's been listening outside of network and a few days to correct a user error compared to the years of pleasure he is getting from it sonically seems a small price.

There are always going to be issues with any network configuration. Yes, it is helpful if there was an instruction in the manual about resetting to DHCP if communication issues occur after checking the usual suspects.

However, issues can never be eliminated. Over the course of the year on occasion I've had to reboot my tablet PC , reboot the HDX, or reboot my router to re-establish communication.

Obviously there are restrictions to access some data on the HDX and it may have nothing to do with the IP addresses, but that access would enable a user to have access to other files which if tinkered with could result in a need to have the HDX re-serviced.

While I understand the DHCP protocol as an easy way to setup communication it becomes more problematic as one has many other devices in the DHCP region or perhaps other home networking solutions, especially with the HDXs need for 2 IP addresses. More room for error.

I wish to record my thanks to all respondents. While i am still waiting for a response from NAIM/my retailer my curiosity did not allow me to sleep at peace. Borrowed a router (Linksys WAG200G)and an out of box Lenovo netbook running XP. Downloaded and installed the latest Naim Desktop Client and Set IP tool and tried reaching HDX. It worked!. Now the player is set to DHCP and all is well. Valuable lesson(s) learnt and thanks again. Good luck.

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I just find it a little baffling that users are not instructed how to do a reset on the unit

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but the knowledge or instructions on how to reset network settings to default (presumably DHCP) would be useful.

http://www.naim-audio.com/download/

See the Quick Start Guide first.

The Network Setup document explains how to install and use the SETIP tool and there is also troubleshooting section (page 11).

Excerpt from HDX Network Setup pdf:

"The front display permanently shows ‘Please Wait…’
The most likely cause is that the HDX has been configured in static addressing mode with
incompatible settings. Either return the server to DHCP mode or correct the static address
settings. Here are some examples of incompatible settings

1) Example 1
Server IP = 192.168.0.10
Front panel IP = 192.168.0.10
Netmask = 255.255.255.0

In this example the server and front panel IP addresses are identical. Two devices on a
network must never have the same IP address.

2) Example 2
Server IP = 192.168.0.10
Front panel IP = 192.168.1.11
Netmask = 255.255.255.0

In this example the server IP and front panel IP addresses are on different address
ranges. The IP addresses should be changed so the first three parts of the IP are the
same. E.g. 192.168.0.10 and 192.168.0.11

3) Example 3
Server IP = 192.168.0.10
Front panel IP = 10.15.35.50
Netmask = 255.255.255.0

In this example the server and front panel IP addresses are on completely different
ranges. This can happen if an incorrect configuration is sent to the HDX from the
NetStreams Dealer Setup application. Either correct the problem using the Set IP Tool
or check the addressees allocated to the HDX and front panel by the Dealer Setup
application."