My new Kan has pushed-in tweeter !

Posted by: Alco on 11 May 2002

Hi Y'all

As you could read in my "finally...back in flat-earth land" thread, I am (read:was) so glad to have some Kan's back in my room,but....

I just found out something pretty shocking.

My new (demopair) Kan's sounded a bit shut-in,darker than my previous Kan-II's.
Now, at first I blamed my haevy SF stands and/or my imagination, so today I ordered some new Kan-II stands,but...

I knew that the Naim dealer where I got my Kan's from yesterday is a little rough with his equipment. He doesn't mind a few dents or scratches.(I do though) and I also knew that he always had some Kan's with grills that could easily be taken off. (which shouldn't be possible with new Kan's,schould it ?!)

Now,...you guessed it. I could easily pop out the grills with my finger nails.
The left Kan tweeter had some very small dents (hope that's the right word) but the right Kan tweeter had a complete pushed-in tweeter! eek

Now, my question is: Could this be the reason why my Kan's didn't quite sound as crystal clear as my previous Kan-II's ??
and also... Should I return them and ask (or demand) my money back ?!?


Bummer,...seems that bad luck is following me lately frown wink

Greetings,
Alco

[This message was edited by Alco on SATURDAY 11 May 2002 at 23:34.]
Posted on: 11 May 2002 by Allan Probin
Personally I'd be inclined to take them straight back to the dealer, especially if he described them to you as "good condition" or anything like that.

According to the serial number of those Kans they should have the Hiquphon tweeters installed. I'm looking at a pair of Hiquphons right now and the tweeter dome is very much recessed behind the tweeter's front plate at the end of a 'throat'. Unlike the Scanspeak tweeters which have a protruding dome. I find it very difficult to believe that the Hiquphons are prone to tweeter damage as you described. Are you sure they are the original tweeters ?

Is it possible that you could take a digital photo of one of the tweeters and post it ?

Allan
Posted on: 11 May 2002 by Alco
Thanx for your advice Allan,

My digital camera is of very poor quality.
My Kan tweeters have the Linn Logo printed on it,so I guess they're not Hiquphon's.
So, that makes it a late Kan-1 I guess ?

The dealer told me that they were new. They never left the store in all these years.
So, selling me a 'new' pair of speakers gives me the right to expect speakers in mint condition right ?! (even though I got 50% discount because of their age)

So, I guess this gives me the right to ask my money back eh !?

Bummer!

o,well...
regards,
Alco
Posted on: 11 May 2002 by Alco
quote:
Is it possible that you could take a digital photo of one of the tweeters and post it ?



I just did,Allan and to my surprise the picture turned oud just good enough to show the damaged tweeter of my Kan.

regards,
Alco
Posted on: 11 May 2002 by Allan Probin
Alco,

They are indeed hiquphon tweeters. I'm really surprised that someone's manged to accidently damage the tweeter domes. I would suggest its almost impossible with the grills on.

I would advise you to contact your dealer. He may not even have been aware of the situation.

Allan
Posted on: 11 May 2002 by Alco
Thanx y'all,

O, I thought with 'Linn products' printed on the tweeter it would be a Linn tweeter also.

yes, it could be that the dealer wasn't aware of this situation. (though he is pretty rought with his stuff)

btw:He's no longer Linn/Naim dealer anymore though! I always call him a Naim dealer,but that's because he's the only dealer in Holland who still had the old Naim and Linn series left.

So, I guess I have the right to bring 'em back and ask for a refund of my money then,right ?!

regards,
Alco
Posted on: 11 May 2002 by Martin Payne
[Note - this written immediately after the posting of 23:44. I seem to agree with everyone else here, though! Phew]


quote:
Originally posted by Alco:
My digital camera is of very poor quality.


So what? Post anyway. Should give us an idea at the very least.


quote:
My Kan tweeters have the Linn Logo printed on it,so I guess they're not Hiquphon's.


Linn version of the Hiquphons did have the Linn Logo. See this from the Pink Fish Media site:-

quote:
tweeters: Change to Hiquphone [sic?] tweeters, which gave a flatter response. Having the Linn logo printed on the front plate, along with "LINN PRODUCTS" identifies these. The plate also has 2 concentric circles printed on it.



(The Hiq tweeters on my Isobariks were the same).


quote:
The dealer told me that they were new. They never left the store in all these years.


If they've been used in the store then I guess they're ex-demo. On the other hand, 10+ years old would be fairly unusual for ex-demo.


quote:
So, selling me a 'new' pair of speakers gives me the right to expect speakers in mint condition right ?! (even though I got 50% discount because of their age)

So, I guess this gives me the right to ask my money back eh !?


I don't know about Holland, but in the UK you have a right to expect working goods from a dealer (regardless of age), unless sold "as seen", which means "you have to check them over before you pay, and you accept what you've bought".

If it was me, I would expect the dealer to replace both tweeters. (Or give my money back).

But ... Hiqs from Linn are blinkin' expensive, compared to what you get. Other Linn tweets are reckoned to be a big improvement. I'd probably be willing to go 50:50 on the cost of a modern Linn tweet, if the dealer agreed to fit them for free. Bear in mind this is assuming an upgrade, not just the cheapest fix he can get away with (which would probably be Scanspeaks).

Still, you need to start from the premise that it's the dealer's responsibility to fix them, using proper Linn tweeters, or refund.

cheers, Martin
Posted on: 11 May 2002 by Andrew Randle
Take them back and get some Katans.

Andrew

Andrew Randle
Currently in the "Linn Binn"
Posted on: 11 May 2002 by Allan Probin
Hi Mark,

Good to hear from you again and glad to hear that the 500 is being appreciated. The system here is sounding remarkably good with the recently acquired ES11s. They really were a find, everything now seems to have slotted in place and is working together as a whole. Not sure if its just me or if there's some synergistic combination going on but of all the speakers I've tried in my room I like the ES11s most of all.

I still have the Kans here if I feel like a change but no sign of that yet.

Allan
Posted on: 11 May 2002 by Tony L
Alco:
quote:
Now,...you guessed it. I could easily pop out the grills with my finger nails. The left Kan tweeter had some very small dents (hope that's the right word) but the right Kan tweeter had a complete pushed-in tweeter!


I have heard of people who have been successful in “sucking” out a pushed in tweeter, but if I were you I would try and hit your dealer for a new pair.

There is a picture of how they should look here: http://freespace.virgin.net/tony.lonorgan/flatearth/kanrev1.htm

Tony.
Posted on: 12 May 2002 by garyi
Mate you have been taken for a fucking ride, take them back and switch dealers

For him not to have known about the tweeters was nay on impposible.

The chances of them being new x dem is nay on impposible as well unless it is run by three year old kids, (the only people who would do that to a tweeter.)

If I was you I would be very angry right now.
Posted on: 12 May 2002 by Alco
Hi Tony,

Just before I read your latest response I checked your (very informative and usefull!) site.

Knowing my dealer for quite some years now,he's probably not very willing to pay for some new tweeters,so I guess he'll ask me to return the Kan's and trade 'em in for some other (more expensive) speakers.

He also had an old pair of Royd Coniston's which sounded nice on my Nait,but he's asking 400 UKP a pair for them. (isn't that too much ?)

I'd rather just have my money back though...

regards,
Alco
Posted on: 12 May 2002 by Ian R
Linn no longer retailer the original grilles for the Isobarik loudspeaker as they were discontinued in 1992, however, you can order replacement grilles with wooden frames for your Linn Isobarik loudspeakers from an authorised Linn retailer. The suggested retail price is £200 U.K.sterling inc V.A.T. (part number - ISO GRILL SET )

Linn only have replacement treble units in stock for the Isobarik loudspeakers. The part number is 2E-140/H and are £69.21 each inc V.A.T. Please feel free to contact your local authorised linn retailer who will be more than happy to help and advise on replacing the units in your loudspeakers. For a full list, please visit our website www.linn.co.uk under the heading "How to buy Linn"

Please feel free to contact me at Linn customer Service if I can offer you any further advise or assistance.

Best regards and happy listening

Laura Smith

Customer Service Advisor