HDX Update - Patient survived but lost his memory...

quote:

Originally posted by SC:
Up to this v1.5 upgrade, that was the problem George - as you say, something of a Achilles Heel....The 2nd HD in the HDX is indeed a mirror of the 1st, but if you loose the 1st for whatever reason (say software corruption) then the 2nd one comes along and happily repeats the same problem...!....As I've posted long ago, it always seemed a weakness to me for it not be possible to get a library backup off the HDX to a external source - which itself could then be backed up......

1.5 now finally allows the library to be stored to external sources....the Catch 22 comes in getting upgraded to 1.5 - just in case anything happens, as above....

Steve.

Hi Steve,

I suspect that you have an incorrect grasp of how the 2nd drive in the HDX works. Of course it is always easiest to make assumptions based upon what you know from elsewhere.

The 2nd drive in an HDX is *NOT* used as a mirror of the primary drive and is managed as a completely independent store. Should the primary drive go down then the unit is none functional until repaired but data can be recovered from either the primary or secondary drives quite easily.

The upgrade process is also staged so as to provide for the best integrity of a users data - the main store and backup store are not processed at the same time so should the processing of one fail then the other should still be completely intact to enable recovery.

Of course this is not a "mission critial" safe solution but is as good as we can reasonably provide in a consumer oriented product.

Cheers

Phil

Sorry Phil - hope you don't think I was suggesting my old granny should suck eggs. You guys know best how to support your product
Mighty fine product it is too...

quote:

Originally posted by Lemming:
Dear God, I now realize that I haven't just lost my music data but my humour as well...By the way I suggest we rename this section to "Naim that Problem" (in case it is not easily assimilated, this is a joke...)

The humor comment was in response to a direct quote of GFFJ not getting the 'real men don't read manuals' joke of mine even with a attached. I would also not be smiling in your circumstance, whatever the reason. Hope the retrieval works out.

Thanks js. By the way, I contacted the dealer and tried to describe the path of actions suggested by Phil. His first reaction was something in the lines of "we can't take the risk or assume responsibilty for something that is not directly linked to hardware issues"...We agreed to email him what we have discussed within the forum and to use it as a reference in his contact with Naim UK...In the meantime I guess I can only listen to music but avoid any further ripping. Right?

Phil - I have just seen your post re the 2nd HD in the HDX....

I didn't know that (had always understood the 2nd Hd was a simple Raid mirror) - and thus stand fully corrected ! Thanks for your feedback.

Along with 1.5 update, it's looking better and better for me....Finally !

Steve.

quote:

Originally posted by SC:
Phil - I have just seen your post re the 2nd HD in the HDX....

I didn't know that (had always understood the 2nd Hd was a simple Raid mirror) - and thus stand fully corrected ! Thanks for your feedback.

Along with 1.5 update, it's looking better and better for me....Finally !

Steve.

We did consider simply having the 2nd drive as a mirror of the 1st but what would happen is that once the unit was out of warranty and the primary drive fails it would then keep running - the end user would shrug and go "I'll get that sorted another time", leave it for a couple more years and then experience that horrible sick-in-the-pit-of-the-stomach feeling when the 2nd drive goes the same way. ;-)

We love our music too and wouldn't want to lose any of it ourselves... :-D

Cheers

Phil