n-Stream not working

Hi Jon.  Some starters for ten - Has anything else changed on your network?  New wireless router or a change to its config?  Do other apps work well on your iPhone when nStream doesn't (eg. can you browse)?  Do you use the Qute Control app for Mac?  If so, does this stll work reliably when n-Stream doesn't?

Hi Orangutan,

Nothing has changed on my network. Using a Virgin Media Superhub. All apps work fine on the iPhone. I don't use Qute Control at all.

The Uniti works fine on all inputs when using its own remote. Just when I try to connect with n-Stream. It cannot find: asks for set-up. Then finds with the correct IP address - but after that just seems to hang and goes back to a cannot find message and asks if I want to set-up.

It does seems slightly bizarre to me because nothing seems to be inherently wrong with either the network nor the Uniti.

I'm thinking maybe a factory reset on the Uniti. Then delete and reinstall n-Stream app on the iPhone.

At least it won't do any harm.

I'm afraid the issue is actually more likely to rest with the superhub ... we already know these units don't handle UPnP traffic very well and when we spoke with Virgin tech support about some other issues their reply was "put the SuperHub in cable modem mode and put in a different router" (which is exactly what I do as mine is atrocious).

UPnP autodiscovery does not work through the SuperHub on the last version of firmware that is running on mine - I had to use the IP address of my NDX...

Cheers

Phil 

Hi Phil

Thanks for the reply.

That makes sense to me now. I'm guessing now that I'd be best looking for another router.

If I'm going to take the whole plunge - any ideas what to replace it with?

I use a Draytek Vigor 2920 but we use a handful of the basic-to-mid range Linksys / Cisco cable routers too and they seem fine ...

Cheers

Phil

Any modern name brand once should do (Netgear, Linksys etc) - there was a good comparison of 10 wireless routers on The Register site a few weeks back.

If you use Apple then the Airport Extreme is a safe bet.  I use this with Airport Express extenders for my network and connect the Extreme to my O2 provided freebie ADSL router.  This keeps all of my audio traffic and UPNP discovery separate from the cheap ISP router which can just concentrate on traffic to/from the wider Internet.

I got my Airport Extreme of EBay.  Hardly used and half price.  Got rid of all the similar issues I was having with a BTHomeHub2...

I've decided to go with an Airport Extreme.

Just one query: Can I just substitute it for the Virgin Media Hub? Or do I have to add on?

Sorry about that last post.

It's a bit dumb. Realise now to put the Virgin SuperMediaHub into modem mode and run the Airport Extreme.

A pain...but never mind.

Yeah - the SuperHub then becomes just a dumb modem ...

... I still like to believe that I and a good friend (who works for Virgin) were instrumental in that option being there. We tore that P.O.S. apart one weekend not long after it had gone live and let the SuperHub project manager know of its shortcomings and what we'd found that needed fixing.

We suggested two option - fix the bugs (or have to support the phone carnage that would ensue) or allow customers to use a router that worked ... and the "cablemodem mode" was the cheapest option for them.

Phil

Now. That explains a lot!

Phil

How to make friends and influence people!!!

Can you have a go at the Spanish ones now?

Gordon

Two hours on the phone to Virgin Media.

Told them I knew what I was talking about (didn't mention any of the above, obviously) and the result: We'll send you out a new Superhub. Don't think they understood, somehow.

I'll just wait for the Airport Extreme to arrive......And calm down!

I would offer to do so Gordon except for I've been on the receiving end of your wrath so I know you can strike the fear of God into them yourself...

Phil

Yep - as I have posted before, uPNP/DLNA/AirPlay all use multicast. This requires just an incy wincy bit of intelligence in a switch or switch bolted onto a router. Some of the cheaper offerings just don't do it. It begs the question what other performance issues they are giving you with your interent performance as well.

Anyway as said replace them or simply use them as your LAN router to the internet - and connect to a good brand switch - which you connect your LAN patch leads wifi access points into.

It really doesn't bode well for some ISPs and thier support of IPV6 which at long last is starting to appear on the UK consumer internet space.. expect to see big changes here over the next 12/24 months. Luckily most responsible ISPs will allow you to dual stack - at least initially - then ultiamtely you will need to go through an IPv4 proxy. I guess we will see Naim IPV6 support shortly?

Of course IPV6 uses multicast only instead of broadcast and so these cheapo 'routers' will need to do more...

Simon

In a moment of total obnoxiousness, I took the time to e-mail Virgin appraising them of the fact their technical helpline didn't seem to know what it was talking about and ask some questions regarding the SuperHub issue.

I'm still awaiting a reply. Which will be interesting as they advertise their Hub as: 

"Custom-made to provide you with killer performance and wonderful ease of use."