HDX fails to backup

Posted by: ray sheldon on 01 November 2012

All,


Spent an hour on the phone to Naim and even they couldn't help.
I have the 1tb and have bought a western digital 1tb NAS for backup.

HDX can see mybooklive under network shares, it is also enabled....green dot.
When you select add new music store, it lists everything found under music shares.
When you highlight mybooklive(still green dot), click next, enter password, you get a message saying : unable to promote share mybooklive to music store. Invalid operation 'cannot authenticate share (followed by an IP address). Been at it for 4 hours now and giving up!!!

What on earth is going wrong?
Posted on: 01 November 2012 by Bart

No idea if it's a nas issue or an HDX issue

Posted on: 01 November 2012 by Cbr600

Are you trying to make the entire NAS promote to a share?

That may be the problem.

Try creating a network share on the NAS drive and then promoting this to the store.

It would probably work as you will create a "file" on the NAS which is music share ( rather than asking HDX to make the entire NAS a share).

Check the HDX instructions on creating a network share with the correct wording such as music)

Paul

Posted on: 01 November 2012 by Claus-Thoegersen

Do you get an ip address that match your routers asignment. Often routers will assign ip addresses starting with 192.168.xxx.xxx. If you get other numbers in the 2 first groups, check if you use special dns services like open dns, or other such services.

This has created problems for both Naim and other upnp systems, even though Naim does not believe it.

 

Can you access the backup share from your computers on the network and if so with or without username and passwords?

 

 

Claus

Posted on: 01 November 2012 by ray sheldon
The plot thickens, contrary to what naim and the user manual say, I have managed to move a network share to a back up. I've done this using the desktop client. Clicking tools, music repositories, stores for ripped music now says : \\mybooklive\\hdxbackup However, when using the HDX menus, clicking move music only allows moving music from HDX to HDX and therefore fails, and selecting backup music only opens backup monitor and backup history, both of which does nothing!!! I must be getting close now. It had to be the most annoying thing I've ever encounters and wasted a complete day off to achieve absolutely nothing.
Posted on: 01 November 2012 by Cbr600

It's been a while nice I looked at this, so may need checking, but I think you need to use dtc to set HDX backup and define where it backs up to, etc. it should then back upautomatically. I don't think it s designed to act a a back up by manually moving the files. I think that is a different process which is normally a function of "move music" which can be found on the HDX menus

Posted on: 01 November 2012 by ray sheldon
Cbr600, I think your right. I messed about with dtc after creating a back up and hey presto it's started sending everything to the NAS. 12 hours remaining so must be working. What I don't understand is why 1. Why Naim didn't know this(HDX wasn't exactly made yesterday and built in china) and 2. Why the hell are there move music, backup music options on the bloody thing if they don't work. Surely they could have saved us owners a few quid by not installing menu options that do nothing??? Early on my other post, someone mentioned that having the HDX and backup running can cause problems during playback (multiple albums etc) I.e. same album is on 2 different hard drives, god knows how I'll get round they one too? Ray.
Posted on: 01 November 2012 by Bart

Ray the backup utility wants to do its thing unattended -- every day it will see if you've added music and add the new stuff to the backup.  If nothing new has been ripped that day, then there is nothing to back up.  That's how to use the backup utility; let it do its thing on its own.

 

I hope that makes sense.

Posted on: 02 November 2012 by Cbr600
Originally Posted by ray sheldon:
Cbr600, I think your right. I messed about with dtc after creating a back up and hey presto it's started sending everything to the NAS. 12 hours remaining so must be working. What I don't understand is why 1. Why Naim didn't know this(HDX wasn't exactly made yesterday and built in china) and 2. Why the hell are there move music, backup music options on the bloody thing if they don't work. Surely they could have saved us owners a few quid by not installing menu options that do nothing??? Early on my other post, someone mentioned that having the HDX and backup running can cause problems during playback (multiple albums etc) I.e. same album is on 2 different hard drives, god knows how I'll get round they one too? Ray.

Ray,

    Thats one of the reasons why i have moved all my music to the NAS drive, and do not have anything on the HDX (even though its the 1Tb version). I now have around 3700 albums on my system and it takes up 3 Tb of data on my 12Tb NAS drive.

I have had previous problems with multiple copies, and its anoying when searching through the music to play.

 

Hope all works out for you

 

Paul

Posted on: 02 November 2012 by ray sheldon

Paul,

 

Nipped home an hour ago and everything has backed up. that took about 15hrs to move 500 cd's!

At least i can assume that it has been moved in HQ.

 

As I don't think I'll ever grow my collection to or above  1TB(about a third in use so far), i think I'll be fine now. It looks like(looking at dtc) NAS tried to perform scheduled backup at 4am but failed obviously because it was storing everything getting moved from HDX, then when everything finished it tried and was successful. 

I think I'll rip something tonight and see if it's there in the morning.

Also, as my NAS has been set up(as confirmed on dtc) as a backup, I'm sure that I won't experience any duplicate copy issues etc. 

 

Also, I think on your other thread, you didn't mention your 3TB storage, hence why like myself someone wondered why you wouldnt use HDX hard drive. makes sense now.

 

Thanks for the input.

 

Ray.