Desktop Client Problem

How's your network connectivity?  I sometimes have to disconnect my HDX from the network and re-scan to get things to come back on line.

I have had this problem beer and it has always been a poor network connection.

Sktn77a is right, reboot on network should sort you out

there is certainly no such thing.

Sometimes that last beer seems like a problem beer when viewed from the cold hard light of dawn. But at the time of consumption - it's all good.

John.

Hi

Thanks for your suggestion but unfortunately disconnecting from network and re-scanning did not solve the problem. I contacted Naim on this matter and had a reply from Phil Harris indicating that this problem had occurred on some Windows installations. This got me looking into this again and to cut a long story short the problem was caused when  my PC went into "sleep" mode. I have removed this action from my PC using Windows 7 power management and DC now operates perfectly . Hope this might be of value to other users.

interesting outcome. Thanks for the update

I confirm this issue : the right windows disappear making impossible to use the scrollbars. The problem disappear after uninstall/reinstall but reappear soon.

I have tested on 3 configurations : 3 differents computers, Vista and Windows 7, and the problem allways reappear. For me, the problem is 100% and not "on some Windows installations" as said by Musica .

Beyond a certain amount of Datas, this problem make Desktop Client impossible to use because you can't use the scrollbars and have to scroll hunder of screens to reach the one you need.

Other bad consequence is you can't sort the columns by alphabetic order .

I ask NAIM if an update of DTC is scheduled to fix this issue ?

Hi

Yes I did have the problem you have as per my previous posts. Changing the sleep mode as stated did cure the problem for quite a while,but it eventually came back,very strange. However when the latest version of DC was released I installed it and installed the latest software version on my Unitiserve. This made matters even worse. Not only did I have the missing right hand window I also found that the tree in the left column became inactive In the llibrary view. It worked fine on the other two tabs. I sent details of this problem to Naim who found it to be a corrupt file causing the problem.

  By allowing Phil Harris to log on to my PC he was able to remove the corrupt file. Hey presto DC has worked fine ever since. Hope this might be helpful.

Philip

"

Hi

Today when I opened DC the Music Library using maintenance view, the section on the righthand side of the page known as "Music Library File Detail is Missing. So I am unable to get track details etc.It was fine when I used it earlier today. I have tried closing and reopening DC and rebooting my PC (Win 7) but to no avail. Even the page scrolling section is missing. Please can anyone help. Thanks

"

I had the same issue and it took me a while to sort out.

In the hidden folder called "Application Data" you will find a folder called, "digFi" - delete this folder when DC not running. Restart DC. All fixed.

Thanks to "Musica" and to "Paul Quigley" for their informations.

I have updated DTC from 1.6c to to 1.7a two days ago and the bug has not reappared ... not yet ...

I got my finger crossed ...

Hello again,

After two weeks with DTC (last version) workink properly with his two windows (left and right), the bug described above has reappeared this morning !

The right windows has disappeared, making DTC quasi impossible to use with an important database.

As suggested by Paul Quigley, I've looked for a folder named "digFi" but didn't find it on my computer ?

So, I will try once more a Reinstall, but it's not a common use of DTC ...

NAIM ? something to do to fix this bug ??

HELP !

It is a hidden folder so switch on show hidden files and folders in windows. 

Reinstall did not fix the problem for me.

Thank you Paul for your prompt reply,

My Windows Explorer was switched on "show hidden files and folder".

I observed that the path to the files is not "Applications data", but "Crogram files\NAIM\NAIM Desktop Client" ,

Keep all the files in C:\Program Files they are used to run the DTC program.  Search for the hidden folder Application Data.   This will be in your user data folder. 

Hello again Paul,

I've found a hidden folder names "DigiFi" in my User data folder. He contained only one file named "connexion".

I've closed DTC, and deleted this folder and this file, and restarted DTC.

But the problem still remain. The only difference is DTC asked a scan of devices to be reconnected on the UnitiServe, and the bug is allways present : no right window, no scrollbars ...

Strange this worked for me.  However I have an other solution:

run ResEdit / V

File Export and save your settings in case anything goes wrong.

Select my computer.

Edit Find DigiFi

Select DigiFi.Desktop.Ui

Select MusicLibarySplit

right click Modify

enter the value f9

Ok

exit

now start NDC

On my computer, the configuration of folders and files seems to be different than on yours.

First of all, Program and associated files are located in the following folder :

C:\Program Files\Naim\Naim Desktop Client\

Second, I don't retrieve the file with exactly the same Name you've indicated to me. They are 12 files in the folder with the following Names :

DigiFi.Client.Sophia.v4.dll

DigiFi.Controls.Desktop.v4.dll

DigiFi.General.v4.dll

DigiFi.Services.Shared.v4.dll

DigiFi.UI.Desktop.ControlLibrary.v4.dll

DigiFi.UI.Desktop.Helpers.v4.dll

DigiFi.UI.Desktop.Main.v4.dll

DigiFi.UI.Desktop.Resources.Naim.dll

DigiFi.UI.Desktop.ToolLibrary.v4.dll

DigiFi.UI.Desktop.v4.exe

DigiFi.UI.Desktop.v4.exe.config

NaimLogo.ico

Another point, I have desinstalled and reinstall DTC with the up to date version downloaded today from NAIM website. And the problem became worth because now the right windows doesn't appear even since the first launch of program.

(last detail : I suppose it's Regedit /v (and no Resedit) as you wrote in your last answer.)

Excuse my bad english : I had to wrote "Problem became worse" , and no "Problem became worth" ....

You may find the key to preventing this missing-right-half is simply do what the install instructions say - delete the previous version before installing the new one.

Being an IT person, this 'delete the old one' didn't apply to me, so I just installed 1.7 over the previous version...  all of a sudden the right half of the page disappears !   Of course the very LAST thing an IT guy does is 'read the manual'... that's an admission of failure. 

So - 'system restore' back to before the 1.7 update,  read the manual,  DELETE the previous version of DC, install 1.7...  happy days - right half of page there where ir should be.

Of course, it could be a coincidence   

Thanks RJstaines for your explanations,

but I'm afraid not to well understand and I prefer check with you before a new attempt.

First, I'm sure I have deleted the previous version before installing the 1.7a .

After that, this new version has worked pretty well for a couple of weeks,

And the right-half has again disappeared without any apparent reason (no update, no reinstall)

And if I reinstall once again, it's because I try to fix the bug.

And my last reinstall was made after a complete delete of existing DTC (with "Revo uninstaller" that scan and delete all unusable files and check the Windows register.

So, what to do now ?

If I understand correctly your proposal, I will :

- desinstall DTC completely (1.7a)

- install DTC version 1.6c , with the NAIM Disc delivered with my UnitiServe

- delete once again DTC (1.6c) .... (If right, I don't understand the utility of this step ?)

- and install DTC (1.7)

It is really the process you propose ?

Last point, As you probably guessed, my english is nearly so bad than my DTC ... and I must say that I didn't understood what you mean with "IT person" ... ?

probably a joke, and I'm curious to understand and laught with you ...

And thank you for your help.

Hi JR - I'm not suggesting you re-install v 1.6.  I used Windows System Restore to take my PC back a few days.  (Help & Support, then System Restore & follow instructions - takes your Windows installation back to the date you choose... very useful !).  Do that so that you are back at the previous version, then use Windows, Control Panel, Programs... to do the uninstall. Dont use Revo.   Then install v1.7 again.

If this doesn't work, email Phil Harris at Naimnet.com.

An 'IT guy' is someone who works with computers... in Information technonogy.   IT guys in the UK have a reputation for not reading manuals and for ignoring (most) instructions !   So, you are right, it was a joke (an Engish joke - they're the best IMHO)

Do not touch the files in C:\Program Files\Naim\Naim Desktop Client\

Yes I should have said  Regedit /v

Another approach would be to do an uninstall of the DTC. Clean the registers either manually or with a 3rd party tool and then reinstall the DTC.

Thanks to "paul" and "rjstaines",

I declare the fight between the Man and the computer suspended for this evening and will go to dream of a world without bugs.

thank you "rjstaines" for the explanation of IT , an acronym to add to my list.

I knew that IMHO mean "In My Humble Opinion", but I'm afraid the H is not compatible with the statement that English jokes would be the best ... the best in the world I presume ....

I'll keep you informed of the next chapters of my adventures .

Thank you again

JR