Bye bye BT bye bye.

And still BT's incompetence drags on. About a month ago we received an email from them welcoming us to their broadband service. I called them, wasting more of my life, and was assured everything was sorted. Then my wife checked her bank account, and £35 had been taken for no reason. I wasted more of my life trying to get someone in Banga bloody Lore to understand what had happened, and was told the money would be refunded in seven to ten working days. The direct debit was cancelled at this point. 

Then last Wednesday, another email from them, informing us that our latest bill is now available online! Another 45 minutes wasted trying yet again to explain what has happened and that we are still owed £35. They promised me an email to confirm the situation in 'writing' but nothing has been sent as yet. 

Not at all bad for a communications company, are they.....

Tony

I have no love for BT, either.  Having been a loyal customer for 25+ years, it was not so much the down-time two years ago (initially best part of two weeks, subsequently more than 3 weeks), it was the lies which finally got to me - e.g. being telephoned on a Wed (from India?) and being told the line would be fixed by Thu pm ... the contractors weren't due to dig the hole until Fri!

And the incompetence: e.g. digging a hole just before a Bank Holiday w/e and then having to fill it in on the following Tue - without having repaired the line - since Local Council rules dictate the maximum number of days the hole can be left open (or so we were told when we queried).

And the appalling customer support: e.g. when offered compensation for being left without phone and Broadband for several weeks ... amount offered: approx: GBP 7.50!  The Customer Support Manager put the phone down on me when I rejected the offer.

And when I terminated the service I gave notice that I would not be renewing my annual agreement with them some 2.5 mths ahead of the renewal date (I stated that I was willing to pay up to that date) ... only to be told that they could not take such instruction more than 30 days before the said date.  I told the operator to put a sticky note on his computer to remind him to cancel the agreement when the system allowed him to do so!

I didn't want to move to Virgin ... I have no affinity to that conglomerate but BT left me no choice.

And now I keep receiving circulars about how wonderful their new BB service is.

Mitch

Methinks though dost protest too much.  Either that or you guys are very unlucky.

I'm sure if you bother to look there will be people that are saying the same thing about any of these organisations.  Virgin certainly lies about the actual cost of what their services are , when all the special offers expire.

Perhaps  someone at BT's been reading some of your jokes. I think they've been short changed

BT - the worst organisation I have ever had the displeasure of dealing with.  I have wasted many, many, many hours of my life with them dealing with problems.  The worst experience was when they informed me they were going to sue me for non-payment of their invoice.  Well, the reason I wasn't paying it was that they had told me they could no longer provide broadband (end of the line from the exchange and too expensive to upgrade the wires).  Only managed to escape that by emailing the chief executive as no amount of phoning call centres made any difference to their plans to sue me...

I have just upgraded to BT Infinity and did it all online.  Download speed is now consistently over 60mb and upload is 9+mb.  Almost as fast as I got when I left the US over 4 years ago....that aside...

I was able online to schedule the day (also morning or afternoon) when i wanted the engineer at my house to install it.  He turned up within the allotted window as was done in an hour.  Really seamless process.

The irony of this is that i work for an even bigger European Telco and we compete with BT all over the world!

YMMV.

Cheers

Jim

Still a very happy Plusnet customer, looking elsewhere seems superfluous to me now.

Stephen, of course PluNet uses BT infrastructure, albeit a different customer service engagement. If yougran get superfast in your area you should be fine with PlusNet. Superfast really makes an incredible difference, and if you go BT Fibre to the Premise you are in yet another league altogether... If your consumer LAN equipment can cope.

Alas I am limited to Satellite where I am if I want fast broadband. I am jealous of Jim.  ( I guess it mIght be Voda/C&W??)

Simon

The thing I like about Plusnet is that you don't get bombarded by them, trying to up sell all the time. In fact the reverse is true, I got an email from them last month saying I could go unlimited for £9.99. I was previously paying £11.49 for 60Gb/month.