Microsoft Outlook Problems

Posted by: markah on 05 May 2013

Ever since my Hotmail inbox "upgraded" to Outlook I have had plenty problems opening it up, often getting a message saying we can't connect to Outlook now. I'm sure I never had this problem before, so can anyone enlighten me to possible causes? Doubt it makes any difference (?) but I only try to access it on Apple devices via Safari.

Thanks in advance,

Mark

Posted on: 05 May 2013 by Cbr600

Is your outlook mail set up and configured on you computer?

Posted on: 05 May 2013 by markah

Sorry, how do you mean? Maybe I'm missing something? I access it through the internet.

Posted on: 05 May 2013 by TomK

Mark,

I "upgraded" from Hotmail to web Outlook like you a few weeks ago and have had no problems. Few discernible benefits either though .

You don't need Outlook configured on your PC. As you say it's all done through the web.

Forgot to say I'm running W7/Firefox.

Posted on: 05 May 2013 by rjstaines

"Can't connect" messages would be indicative of network problems (usually). Could be the Microsoft servers getting heavily loaded ?? ..or, possibly your own internet provider's network becoming loaded?

Have you noticed this at any particular time of day?

Posted on: 05 May 2013 by markah

Hi and thanks for replies. No I can't pin it down to any particular time of day and would add that at the same time as I have the problem with Outlook all my other web pages open up instantly. I have also had the problem when logging in to the internet at different locations through different ISP's, therefore I presumed that the problem was Outlook itself and maybe a setting I may have needed to alter. Normally when I reload the page a couple of times it comes back, just don't remember this problem before. Perhaps it is the Microsoft server.

My ISP is changing next week, I'll see what happens then.

Posted on: 06 May 2013 by JamieWednesday

Defo Outlook I feel. Like you, I often have the slow opening problem, wherever I am, whatever PC I'm using. I assume it's a Microsoft server issue.

Posted on: 06 May 2013 by Exiled Highlander

Try a different browser and see if that helps. IE would be an obvious choice to try. Minor suggesting it is a better browser but it would be useful in your troubleshooting. Regards Jim

Posted on: 07 May 2013 by winkyincanada

Originally Posted by TomK:

I "upgraded" from Hotmail to web Outlook like you a few weeks ago and have had no problems. Few discernible benefits either though .

Oh, I quite like it. Reasonable interface. Better than the old Hotmail IMO.

Posted on: 07 May 2013 by markah

Originally Posted by winkyincanada:

Originally Posted by TomK:

I "upgraded" from Hotmail to web Outlook like you a few weeks ago and have had no problems. Few discernible benefits either though .

Oh, I quite like it. Reasonable interface. Better than the old Hotmail IMO.

I used to be able to open up a page that showed all my different mail folders and how many emails where in each one, I can't see that as available now? Also somehow the other day one of my folders became a sub-folder of another one (I can't do that now if I try!) and I couldn't find a way to move it back other than copying all the emails from it into a newly created folder and deleting the old one. It just doesn't seem as simple as Hotmail to me.

Posted on: 06 June 2013 by Bertie Norman

We get loads of problems with outlook - we use Chrome as our browser. No problems at all when accessing using the ipod - so I don't think that it is a network issue.

The old hotmail seemed far more reliable

Posted on: 07 June 2013 by Mike Hughes

I access it daily via my iPhone and can't say I've seen any issue with opening since I upgraded. If anything I've had less issues as I used to get slow load times on sub-folders. I'm intrigued as to why you'd use a browser interface though. I set it up within the Apple email client. I don't feel any major loss and it works lovely.

Posted on: 08 June 2013 by Agricola

I changed to gmail.

I prefer gmail to hotmai, now that I am used to itl.

ATB from George

Posted on: 08 June 2013 by trickydickie

Last week we setup a customer on Exchange Online (part of Office 365).

We had a hell of a game doing the signup process on a Mac using Safari, in the end we installed Chrome on the Mac and all was well.

It seems that Microsoft are not supporting Safari very well at the moment, whether this is poor testing or deliberate one can only speculate on!

Richard