Inception

Posted by: Mr Underhill on 30 January 2011

For Christmas I bought Inception as 'The Film' for watching on the day, via Amazon.

I was DEEPLY disappointed with the quality of the disc, to the extent that I started inventing conspiracy theories where DVD mastering was deliberately reducing the quality of product, to emphasis the improvement offered by BR.

Interestingly apparently WB have stated that some of the discs ARE defective. Problems include terrible sound and poor picture quality, jaggies, skipping etc.

The offending disc has the code SE SP 08 at the bottom right hand of the disc.

Apparently, if you have the same code but with V3 at the end, then its ok.

To get a replacement disc, free of charge, go to the Warner Bros. UK website, where there is an announcement of this problem on the Home page at the bottom right-hand side, where it tells you to email them at wbcustomerservices@technicolor.com.

Posted on: 30 January 2011 by winkyincanada

Wow. That sucks. Great movie, though.

Posted on: 30 January 2011 by Blueknowz

I rented a copy and the soundtrack was that bad I thought my Sub was knackered!

Posted on: 31 January 2011 by Geoff C

I was aware of the DVD faults but had not done anything about it as we bought the 2 Disc Blu-ray which was excellent. However checked the DVD copy that came with the set, and it does have the code SE SP 08 at the bottom right hand of the disc, and needless to say picture was dire!

So thanks for the reminder, and now to see how good WB customer services are!

Geoff

Posted on: 31 January 2011 by Mr Underhill

Geoff,

....good appears to be the answer, got an email today - the replacement is on its way.

M

Posted on: 01 February 2011 by tonym

Good call Geoff; I didn't think to look at my DVD copy in the BluRay box & it's one of the affected copies. E-mail duly sent.

Posted on: 01 February 2011 by Geoff C

Mr Underhill

Ditto for me too - my email was promptly responded to by WBros - replacement on it's way - will let you know when mine arrives!

Geoff

Posted on: 02 February 2011 by Mr Underhill

Arrived.

M

Posted on: 03 February 2011 by tonym

So's mine. Boy, that was quick! Excellent service from WB.

Posted on: 03 February 2011 by Geoff C

That's 3 satisfied customers - mine just arrived too !

Geoff

Posted on: 14 March 2011 by Frank Abela

And is it better?

Regards,
Frank.
All opinions are my own and do not reflect the opinion of any organisations I work for, except where this is stated explicitly.

Posted on: 14 March 2011 by Mr Underhill

Yes.

M