HDX Help

Posted by: nocker on 09 August 2013

I have moved house and am struggling to connect my HDX to the network. The DTC scans but can not find it.
Any advise in layman terms would be appreciated.
Posted on: 10 August 2013 by blythe

Assuming it's looking for a wireless connection, are you sure that the wifi actually reaches the location of the HDX?
Is the new house solid brick, concrete or stone construction? This may affect the signal strength.


When you moved, did you get a new wifi router, perhaps with your new broadband provider?

Posted on: 10 August 2013 by Klout10

Phone Phil at Naim and he is probably able to sort it remotely for you.

 

Regards,

Michel

 

Posted on: 10 August 2013 by Paul Quigley ie
Using the same wired connection can a PC see the Internet or the music store?
Posted on: 10 August 2013 by Paul Quigley ie
Using the same wired connection can a PC see the Internet or the music store?
Posted on: 11 August 2013 by nocker
Yes Blythe we have a new router, it is yards away from the HDX. I will phone Phil next week when he is back from holiday.
Posted on: 11 August 2013 by blythe

It is more than likely not finding the new router. virgin routers are known to be problematic. my old router did not support uPnp so would not connect.

even after installing my new one, the HDX wouldn't connect until I did a shut down and restart of the HDX & rescanned for wifi.

Monday morning soon & no doubt Phil will be able to get you up & running in minutes! (or at least point you in the right direction!)

Posted on: 12 August 2013 by nocker

Call to Phil sorted it.  I had to reset the IP address from a static to a DHPC one...simple when you know how!

Posted on: 13 August 2013 by blythe

I'm pleased to hear you managed to get sorted