DAC-V1 Firware 16 will not stay off mute

Posted by: PythonsMelee on 17 August 2013

(This is my first post to this forum so apologies in advance for any faux pas :-) )

I have a Qute V1 feeding a DAC-V1 via the native digital I/O (set on the DAC as button 1). From new the DAC-V1 would intermittently drop back into mute.

I hoped that applying the latest firmware (16) would solve this but it did not. (BTW: I can give instructions for firmware upgrading of the DAC via Ubuntu if anyone is interested).

Touching the Naim badge to bring it off mute; using the remote control to bring it off mute; switching to USB then back to 1 -- none of these are *reliable* ways to stop the DAC dropping to mute every few seconds.

Any and all help appreciated.

Best regards

Posted on: 18 August 2013 by Jude2012

Hi I cannot help directly as I have not experienced this. If it were me, I would get in touch with my dealer or Naim Technical Support.

J

Posted on: 18 August 2013 by hungryhalibut

I'm amazed you are putting up with this. Ask your dealer for a new one which works properly.

Posted on: 18 August 2013 by Justin9960

Originally Posted by Hungryhalibut:

I'm amazed you are putting up with this. Ask your dealer for a new one which works properly.

I totally agree, not acceptable!

Posted on: 20 August 2013 by Steven Hopkins

Can you please contact your Dealer

Posted on: 22 August 2013 by PythonsMelee

Just to close this off. I returned the unit which was diagnosed with a logo issue.

My DAC-V1 was returned today and is now back in its stack (with a Qute and a NAP-100) and performing excellently.

A very good service from the team at Naim!!

-- S

Posted on: 22 August 2013 by Jude2012

:-)