IOS7 + NSTREAM = CRASH

But Naim were coming in for a lot of flack on this forum for delaying the release of NStream 3.4, so they seem to be in a no-win situation either way with some people at the moment! 

 Im sorry but all Naim had to say was that they are waiting for apple to finalise iOS7 before they can release. I know there were many threads regarding the new firmware, but sure Naim could handle the pressure. Anyway hopefully they will release a fix quickly. It would be nice to see regular announcements from them so those that have updated, know when they are likely to get the systems they have paid large sums for up and working again..

C'mon people cut NAIM some slack, Mr Hopkins is aware of the situation and I am sure he would be doing his level best to resolve this situation and if I was him I would be asking all of my clients if they were on the latest firmware upgrade for their particular model.

Why don't people just use the remote control or the buttons on the unit?

I bet Naim regret getting into software development for mobile phones at times like this. It is not their core business and a distraction from some much more important questions:

1) how to design the new SBL's for room boundary placement

2) what the new pre-amp range will look like

Marky Mark, your comment it’s by far the most ridiculous in the complete post. I can accept problems with software, I and other user accept delay in new version releases. But streaming it’s for sure the future (present) in  Hifi and what Naim must do, and what many of us expect it to have a product accord with the Brand reputation and with the Price we pay for our Naim devices. My first post was just a note regarding this situation. If the official position from Naim its like your opinion please inform me, I start already to search other option, and they are more and more every day.

..or just whack it like those old black & white tellys with dodgy vertical hold.

A Beta is not really a true indication of a final build, Apple may have changed something pre-final release that has caused problems with n-stream. Remember, there are only a couple of people at Naim who can develop the app, not hundreds of software engineers that a larger company like Denon employ to keep their app running.

Remember that the app is free of charge, it will be fixed in time.

While the app may well be free to download, i doubt it is free of charge as the cost will be incorporated into the cost of the devices that use it. The app, at least for me, is an integral part of the streamer, and i would have not purchased my NDX had the app not existed or operated in a suitable manner.

I have a question for Naim,

Do NAIM even do the software development for the app??? and the control point software  i found that the dll's that are registered under the Naim desktop client are from a company called DIGIFI 

http://www.digitalfidelity.com/

I would love to find out more......?

Given that Naims customers are totally reliant upon iOS devices, unless they want to walk within 6ft of the units so they can see the display, I am surprised there is no update from Naim on this issue. It's the sort of arrogance Apple display when their products have an issue.

And it's all very well some people saying the forum isn't the place to raise this but if I was considering a Naim purchase I would like to think that there was somewhere I could get an honest appraisal of any issues with a product

I refer you to the update sticky at the top of the page ...

Oh the sticky update last updated over a week ago, I thought you meant they had given us an update

I'm with the original poster.. Naim are a high end company and they shouldn't release anything that doesn't work reliably. Nstream doesn't work on my iPhone 5 - or at least it crashes every time I ask it to play a song.

And please don't suggest I use the remote or screen - that's not what I paid good money for. Streaming is supposed to be about ease of use and exploring one's music collection - at least that's what it means to me - and the apple interface is a massive part of that.

And another thing (whilst I'm on my soap-box) - I think that this forum is exactly the right place to express these concerns. Perhaps the original poster was hoping someone might be able to come up with a simple fix.. It certainly wouldn't be the first time.

So please Naim - you're a quality company with software that's letting you down. Please sort it out soon.

Matthew

You did pay good money for the remote and the screen, the app I believe was free. Please be patient.

Plant Pot/ Matthew: Hear hear.  Well said.  Best post of the thread. 

This is all about an integrated user experience.  I'm trying to be patient, but Naim's silence is deafening.

As a long time Naim owner I have to say that I am in total agreement with Plant Pot/Matthew and Nick.

The silence and lack of information to Naim Streaming owner’s is pi*s poor. If Naim were more open and honest of their timings and intentions people would understand and respect and could make better more informed decisions about upgrading their apple products. Same goes for the silence on AirPlay and an Android App. It’s not good.

Anyway, as things stand, I would not invest my money in a high end Naim streaming solution.

This thread is surreal.

Some hardy souls still do the extra 6ft to their record players.

Some suggested listening: "Float On" by The Floaters.

Hi Hafler,

The app is part of the whole product - if one is to believe the Naim bumpf and demos.

"It offers the same variety of control interfaces too - front panel buttons, remote handset or iPhone, iPad or iPod Touch app."

I am being patient - but it's a poor show.

All the best,

Matthew

Hi Matthew,

I did not have the app at all until my wife bought an iPadMini 3 months ago (the Naim kit came first and some has arrived after!) so I suppose I am more used to the stuff in the box than ANY app., just letting you know where I am coming from.

Since installing the app. and then upgrading the app. and Qute firmware there have been a number of problems with my set-up, without being too long-winded, the app. currently will only 'see' the wirelessly connected Qute half the time I use it, the Qute will only stay connected to the NAS for 48hrs max. Wired network to SuperUniti is rock solid.

All this means

1) I use the supplied remote for the Qute upstairs (always works)

2) I use the App. downstairs with the iPad for the SU (always works)

3) When the app. 'sees' the Qute I hit 'Party Mode' (for no other reason than I can and rush around the house enjoying quasi-quadrophonic)

It would be nice if it all worked all the time, and I'm sure it will one day, but until then I'm just happy not ferreting around looking for CDs and trying to move the sliding shelves that hold all my CDs. Sue said last night "shall I update to iOS7?" I said "NO!", so maybe I'm both lucky and easily pleased (on the whole).

To Be fair to Naim over iOS 7 - it's damn difficult fault to trace a fault when with most people everything is fine.

i upgraded to 7 on one iPad, two iPhones - and have had no glitches with my Naim streamers whatsoever.

So they have to ask: Where is the problem? Why do some devices work and not others with the new software? Not easy. Like a a rattle in your car only you can hear and not the garage!

Mind you, the sticky about not upgrading to iOS 7 was a little silly. It's not as though people only use their iOS devices for controlling Naim equipment.

Jon: Are you saying that if you go to Artist / Album view in N-Stream on the iPhone, choose an album, then choose an individual track and tap "Play this track", it does NOT crash the app?  If so, this must depend on hardware / music management software, which I hadn't realised.

I would agree with Jon that this is an obscure bug.

I've installed iOS7 on an iPad mini, iPad2 and an iPad3 and have complete stability with everything working as it should do.  No issues at all.  This is with an NDX with Asset as the UPNP server, everything wired.

Prior to iOS7 and post the recent firmware upgrade I was having some connection issues, this seemed to be related to when I changed which iPad I was using to control.  This problem has disappeared since the upgrade.

As I posted on another thread it appears that Apple may have changed the code last minute as Sonos has also had issues and sent an email out to their customers "Unfortunately, we have encountered some issues related to the Sonos Controller for iPhone and iPad and the final, released version of iOS 7".  The words "final released version" implies that all was well with the betas.

Richard

Guys...

I've just had this thread pointed out to me - as we do say at the top of the forums we really do need to be contacted directly for support as I don't necessarily get the chance to pop up here from one week to the next to trawl everything for support requests.

We are aware of the issue - the authors are working on a fix for the issues that *SOME* iOS7 users are seeing. The fix will be released as soon as we are sure that it has resolved the issue.

We have been testing extensively on the *BETA* of iOS 7 as has every other developer but there have been an awful lot of apps had issues with the iOS 7 release behaving differently to the Beta that developers had been testing against - witnessed by the large number of apps that have had to be "fixed" for iOS 7.

Apple put *EVERY* app that goes up for submission to the appstore through an approvals process whereby they check all calls that are made in the application are correct and documented and that no-one uses anything that is "illegal" or isn't as per the documentation so this too takes anything between 5 and 10 days.

A fix will be posted for those who are having issues as soon as it is finalised.

Cheers

Phil