Can't find NAS
Posted by: Moobs79 on 01 November 2013
In the last 3-4 weeks my Qute has stopped being able to find my WD NAS. I can't find it via my iPhone or the controller.
I don't think I've changed any settings and can't seem to sort it out. I have recently updated to ios7 on the phone and because I thought it might help I updated the firmware on the NAS. The problem started before I change those to things.
I'm getting a bit frustrated so any ideas would be greatly apriciated.
Cheers!
Can your computer (windows or mac) see it?
My 2 laptops are Windows, just checked again and I can still access it.
Moobs,
Have you assigned a static IP address to your Qute? DHCP is supposed to connect everything up no matter what but doesn't always do so.
Other 'trick' to try is disconnecting the Qute from the network and then reconnecting as if from scratch. It's a version of the 'switch it off and then back on again' advice. Weird but it sometimes works.
I'd try the assigned address first though.
Andy
HI AndyPat
Thanks, I'll try that first then. I'm a bit crap though with tech, how would I go about assigning a static IP address? I assume I need to access my router but from there I'm at a loss. Would it be best to contact my ISP?
Cheers,
Moobs
Whats the router?
BUt in terms of a static IP you do that on the nas, it will be in the web interface somewhere. I fyou have not done this before however you are very likely to make things worse.
Have tried the simple stuff? Rebooting the NAS for one.
There is no point whatsoever in contacting the ISP.
You need to find the right menu in the router and then set the IP address using the mac code of the router. In the router, you'll find the codes of everything currently attached. Set to IP to something well above the normal range, for example I have my SuperUniti, UnitiServe and NAS on 110, 120 and 140. Once you have set an IP you need to turn the item off and on again so that it picks up the new address.
It's a slight faff, but you should find everything very reliable afterwards.
Although fixing the IP for a serve is beneficial, its use on a qute less so. I think the posters UPNP server has stopped working, which when working should not matter which IP its on.
In the web interface before you start messing up IPs, try turning the UPNP server off and on again, or find a way to make it re-index.
Gary, I'll bow to your far greater expertise. I initially tried a WD mybooklive for my backup, and it was awful. I swapped to a little Synology, and it's miles better. Maybe that's what's called for here. The box was about £160, plus 3tb drives at about £110 for a WD red.
I have never liked WD, just personal preference I guess.
Its like anything though really pay cheap, pay twice.
This certainly goes for Hifi, NASes and Routers.
Moobs,
Go into explorer and then to Network and select your router. Depending on your ISP you'll get different screens to log in using passwords etc. You should then have something like a tab that has settings or deviceson it. Select the Qute from the list and you then should be able to see some option to 'always use this ip' or similar.
Forgive Gary, he keeps on with ' the negative vibes man (Kelly's Heroes for the uninitiated). As long as you are doing this through the router and not turning off DHCP on the Qute there is no real chance of messing anything up.
Andy
Not sure where I have been particularly negative, what I said was there is no real need to fix the IP of the NAS, as long as its music server is running it should be fine.
The OP can access his nas via a PC, which makes sense it will be the SMB networking, not the music server, which I rather fancy has failed on his NAS.
Hi guys
Thanks for all your help and advise!
I've just gone on the the NAS control screen and when I try to change it to a static IP address its asking for a Netmask whatever that is...
However the Twonky server configuration page might hold the key, it say my free trial has ended. I'm not sure whether I need to buy the Twonky server or manager or even if this is the best thing to do?!
Bloody hate technology sometimes, I just want to be able to stream my music...!!!
I think investing in a better NAS might be a good idea but that'll have to wait. In the mean time What is the Netmask, where can I find it and is the Twonky server the right one to buy?
Sorry to ask these dim questions!
Thanks again.
And, I thank you.
The Twonky server is, basically, a pile of doodoo.
Hi guys
Thanks for all your help and advise!
I've just gone on the the NAS control screen and when I try to change it to a static IP address its asking for a Netmask whatever that is...
From your laptop, go to Start > Run and type in "command" or "cmd". This will give you a dos prompt. Type in "ipconfig /all" and this will give you the network settings. Something like this ...
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1703 802.11b/g/n (2.4GHz)
Physical Address. . . . . . . . . : F4-B7-E2-A4-3C-C3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.11.101(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 01 November 2013 18:19:33
Lease Expires . . . . . . . . . . : 04 November 2013 16:51:44
Default Gateway . . . . . . . . . : 192.168.11.100
DHCP Server . . . . . . . . . . . : 192.168.11.100
DNS Servers . . . . . . . . . . . : 192.168.11.100
NetBIOS over Tcpip. . . . . . . . : Enabled
The netmask is the "255.255.255.0", and will probably be the same for yours. The default gateway is the IP address of your router.