Unitiserve 2T ripping issues

Posted by: Stover on 15 December 2013

2013 model with lateat sw. I find that it won't rip some of my cd's. To many of them fail by the "no cd detected". I can hear the drive trying to read, but after a few attempts, it' s ejected.

It's mostly EMI boxes with classical music. Other labels have almost no failures.

 

Anyone else experienced this and if so, what was the solution? Naim says (Throught my dealer) that due to production failures some cd's may fail, but not many. I find it to be to many of them.

 

S

Posted on: 15 December 2013 by Dozey

Try putting them back in and having another go. Some CDs take two or three attempts.

 

Are they clean? Sometimes a bit of polish can help.

Posted on: 15 December 2013 by hungryhalibut

Out of over 2,000 CDs, I've had six fail. One was Aerial by Kate Bush. A kind Forum member sent me their copy and it ripped happily. If any anyone has Dig, Lazarus, Dig, send it over...........

 

It's all very odd.

Posted on: 15 December 2013 by Stover

"Ariel" by Kate Bush failed here also 

I know, some cd's accept rip when I try again, for the most Second or third time. The ones I mention I havé tried several times with no success. I have tried washing also. It seems like classical boxes makes it worse. DG, Decca and so on are ok.

 

I have ripped about 1000 cd' and have about the same amount left to rip. About 20-30 cd's have failed So far. The Dupre box by EMI 5 cd's failed only there.

I was advised to rip on my Mac and drag them into US, but it's not quite the same IMO.

Posted on: 15 December 2013 by Jasonf
Hi Stover,

I also discussed this issue when I got my 2TB last year and the consensus then was that it was "the nature of the beast". If you do a search you should find the posts.

Apparently, is known that some productions,EMI, for example, are notoriously difficult to rip. I had 2 from approx 600 that refused to rip and also had some that took up to 20 mins but did finally rip.

I don't think there is a solution except try another drive...but I suspect you will get similar results.

Jason.
Posted on: 15 December 2013 by Stover

I guess I just have to put them aside (was my plan already) and find a good way to rip them later. I just thought it was to many, thats why I wondered.

Thanks anyway

Posted on: 15 December 2013 by hungryhalibut

Like you, I've had a few that didn't work the first time, but were fine the second. My six that won't rip have been tried numerous times on several occasions, and just won't co-operate.

Posted on: 15 December 2013 by hungryhalibut

One other thing I meant to say - if you don't have the power supply for the Serve (see my profile), then get yourself one. It makes a significant difference on my modest system, so on your much better one the improvement should be greater. It's well worth it.

Posted on: 15 December 2013 by Jasonf
Originally Posted by The Meerkat:

       

Hi Stover

 

I have the SSD version which is nearly £2,500 worth. I think your post has just made up my mind. My UnitServe is being repaired at Salisbury, for the second time, as we speak. When it comes back, I'm selling it!

 

There are some very satisfied UnitiServe owners on the forum, but there's also loads that have constant problems with this machine. I'd be interested to know if a £400 VB suffers the same problems. 


       


Meerkat,

Non ripping CD's has nothing to do with the U-Serve, but the CD.

Jason.
Posted on: 15 December 2013 by Stover
Originally Posted by Hungryhalibut:

One other thing I meant to say - if you don't have the power supply for the Serve (see my profile), then get yourself one. It makes a significant difference on my modest system, so on your much better one the improvement should be greater. It's well worth it.

I plan do purchase one, but I'm strict spending any more money on hifi now. Do you think the lineaer PS  will influence on ripping reliability also?

Posted on: 15 December 2013 by hungryhalibut

I very much doubt it, but your music will sound a lot better.

Posted on: 16 December 2013 by Jasonf

Okay, before certain people muddy the waters too far let's clarify two things pointed out.

 

Who is talking about problems with the ripping engine on the U-Serve? The issue is problem CD's are not able to be ripped. A known problem on any hard drive regardless of ripping engine due to the production, copyright protection or damage to the CD. Just do a quick search on the web and it will become clear. It occurs on a Macmini in ITunes, on a pc and a Vortexbox if you go to the Forums you will read various experiences.

 

Interestingly, the disc's Stover is having problems with could have copy prevention features. This makes intentional errors in the cd audio data that most cd player will use error correction to overcome, but this is not always possible. The fact that the U-Serve will not rip it is actually a good thing as you may find that you have a ripped copy with an error so that you can't play it. Or you may have a ripped album where one or two tracks show an error or simply will not play, because the ripping engine rips bitperfect it will not rip the CD even though it could rip 99% okay, this of course is not perfect. If a MacMini or Vortexbox or pc decides to rip that CD beware for errors.

 

With regard to the external linear PSU; the fact that the overriding evidence is that it improves the SQ of the U-Serve, does not immediately mean that the one supplied in the U-Serve is somehow not a good quality one. Otherwise you could accord the same poor argument to any Naim box or piece of HiFi from any company, if the 'option' is to upgrade it. Or, in fact seek better SQ improvements by trying different quality cables between a MacMini and a Dac. Or adding a PSU to anything.

 

"However, HH and several others always advocate the need to improve the US's power supply. "

 

The usual loaded wording...all HH is doing is suggesting a way to improve an already excellent sounding UPnP server. Why this should be seen as negative rather than positive we can only...continually wonder.

 

Jason.

 

Posted on: 16 December 2013 by AlexWard

I used to own a UnitiServe and out of over 1500 discs, it refused to rip about two. It did eat a few discs though and I spent ages with a bent paperclip trying to get the unit to eject them.

 

When the unit went back to Naim to be looked at, they kept my copy of the 'troublesome' disc and sent a new replacement. Interestingly, I have since found a few Naim Label artists in my collection whilst they tested the unit.

 

 

 

Posted on: 16 December 2013 by Jasonf
Originally Posted by AlexWard:

I used to own a UnitiServe and out of over 1500 discs, it refused to rip about two. It did eat a few discs though and I spent ages with a bent paperclip trying to get the unit to eject them.

 

When the unit went back to Naim to be looked at, they kept my copy of the 'troublesome' disc and sent a new replacement. Interestingly, I have since found a few Naim Label artists in my collection whilst they tested the unit.

 

 

 

Hi Alex,

 

Yes, a similar fail rate to all U-Serve users, ie. 0.13333333% fail rate. Mine is actually double that at 0.3 %. If you search other Forums about this you will find this percentage being pretty good considering all the potential reasons why a CD will not rip over a lifetimes use.

 

Honestly, talk about scaremongering!

 

Jason.

Posted on: 16 December 2013 by Jason

Anyone tried doing a direct copy of the original disc onto a CD-R, then trying to rip the copy? Have tried this once or twice on discs that don't rip well and worked for me.

Posted on: 16 December 2013 by Jasonf
Originally Posted by Jason:

       

Anyone tried doing a direct copy of the original disc onto a CD-R, then trying to rip the copy? Have tried this once or twice on discs that don't rip well and worked for me.


       


Hi Jason,

That is a good idea, never thought of that!

@David, it's not a problem I was just trying to get some perspective on this issue...speculation is rife on the Forum and is not its finer aspects.

Sorry to hear of your problems and if I were in your shoes, I would certainly feel very aggrieved by the problems encounted and why should you not seek alternative means...I certainly would.

In my professional field 'fit for purpose' is a mantra and quality control is paramount so I understand your desire to move on.

Jason
Posted on: 16 December 2013 by hungryhalibut

The irony is certainly not lost, but this sniping is becoming somewhat tiresome. I and some others like the UnitiServe and value its convenience. Others think it's overpriced and/or unreliable. That's about it really.

Posted on: 16 December 2013 by Jasonf

...and juvenile and very, very negative, it's a great shame.

 

Jason.

Posted on: 16 December 2013 by Bart
Originally Posted by Wat:
Originally Posted by Jason:

Anyone tried doing a direct copy of the original disc onto a CD-R, then trying to rip the copy? Have tried this once or twice on discs that don't rip well and worked for me.

Does this mean you use a program like XLD to create a perfect rip, burn to CD-R and then re-rip on a US? 

 

No that would not work -- the uServe (I am pretty sure) will not copy a flac or wav disc..it wants the 'real' cd format.

Posted on: 16 December 2013 by Stover

My intension with this thread was to find out if anyone else had the same experience and only that.

Seems like they have not, at least not with that amount of cd's.

Except from the ripping issue, US is just a great product and suits my need perfectly.

Both Naim and my dealer are taking my problem seriously and I will send it to Sweden for a check. Before that I will send some of the problem cd's to dealer for testripping by their US.

 

S

Posted on: 17 December 2013 by Jasonf
Originally Posted by Wat:

What an odd reaction. All I was saying is to create a CD-R for the US to rip. You would need a method to create it. So I asked what method was used ... how is that a snipe? 

 

I thank Bart who at least read my question correctly. You can use XLD to rip an Audio CD, but as Bart correctly points out if you just copy FLAC or WAV or AIFF to a CD then the US cannot read it. Indeed, iTunes would not rip a CD in a non-Audio CD. 

 

The Yamaha CD recorder I once owned would probably have this too, but I have no idea how you would be sure it had created a perfect copy. You just had to trust it. 

 

I am glad to hear Naim and dealer are working together to solve the OPs problem. Is it wrong to suggest that if the OP has a Mac or PC he could rip the CD with that and chances are it will work. Then to get it on to his US he could burn it to CD-R as an audio CD and try re-ripping. This may solve an immediate problem rather than try to blame it on the CD and suggest it not working was in some way a good thing, which I found a bit illogical. 

 

Still Merry Christmas - and may all your rips be bit perfect and your UnitiServe always enable to you to enjoy your favourite music (IIRC correctly HH is a huge fan of Queen, whereas although I don't dislike Queen I prefer the Smiths ... So enjoy, 'tis the season to be jolly). 

Blah, blah, blah!

 

I would suggest a sabbatical, but that clearly did not work.

 

Jason.

Posted on: 17 December 2013 by Bart

Hi Wat,

 

There is a long history of sniping at the uServe that predates your participation on the forum.  Mine too.

 

That's where "that" comes from. 

Posted on: 17 December 2013 by hungryhalibut

Now, Wat, you finally managed to really annoy me. Even if you were deliberately getting it wrong I cannot let you mislead others.

 

Queen are my least favourite band. I cannot abide them. The mighty Smiths are my very favourite; the best band ever.

 

These distinctions are far more significant than whether or not the UnitiServe is a bag of nails.

 

Posted on: 17 December 2013 by Bart
Originally Posted by Hungryhalibut:

WOW.  This is big.  HH using an emoticon.

 

 

Posted on: 17 December 2013 by hungryhalibut

Only for the avoidance of doubt. Some people are so literal.

Posted on: 17 December 2013 by Jan-Erik Nordoen
Originally Posted by Hungryhalibut:

 > the UnitiServe is a bag of nails.

Indeed. My first one ripped flawlessly but scratched several discs near the end of its life. The new 2TB replacement has never failed to extract a CD.

 

But more important questions linger :

 

1/ Does the U/S benefit from varying its support ? Will cones or glass plate sound better than three of these ? :

 

 

2/ Do rips made while using a linear PS (I got there first Nigel ; please send my 25 % of your referral fees) sound better than those made using the regular PS ?