n-stream support
Posted by: okli on 08 March 2011
How to get it? The support link on itunes points to naim main page. I've asked a question here and didn't get an answer till now. As I had an issue with PlugPlayer I was able to post it immediately on their dedicated support forum and got an answer a couple of hours later (I think due to the time zones diffs). The problem was resolved within next day and scheduled for the next release. I'm expecting this kind of interaction from Naim. I've suggested several months ago dedicated customer support forum for posting issues and RFE - could we expect something similar? It seems to me that there is no support for the app(s) at the moment, which is very disappointing for commercial apps.
Posted on: 08 March 2011 by Paul Stephenson
SUPPORT If you have a specific problem that you wish to obtain support for from Naim then please contact either Steve Hopkins or Phil Harris on support@naimaudio.com or telephone 01722 426600 and we can make sure that we attend to your query as quickly and efficiently as possible...Hi Okli, this is posted on this forum with info about Naim, I take your point about the app link which takes you to the NAIM site from there you are expected to use contact us, I will get this changed asap to have our direct support email address.
Posted on: 08 March 2011 by okli
Thanks Paul - I couldn't find the topic you mentioned, even I was sure it was placed as sticky topic here. Anyway, I find more natural to use the support link, so thanks for changing that!
Posted on: 08 March 2011 by Paul Stephenson
Top left, recent activity page, Naim Forums, you make a good point it should be easier from the app store also.
Posted on: 08 March 2011 by okli
I've got it - thanks! What about dedicated support forum for these apps - I find it very useful to search for existing issues / tips prior to contact support or just to find something helpful or new - perhaps this could be arranged by using the software for this forum in background. For example, I think that my issue with my iphone 4 should has been discussed several times, because it depends on the multi-tasking - now I was able to find a solution by myself but after new restore of the phone, several hours searching google and even contacting Apple support. And the solution was that I simply have to QUIT the app and start it again to force it to load my album art images - leaving it in background causes the images not to be loaded. Just an example how useful a dedicated forum would be.
