Naim NDX won't update to 3.22

Posted by: Muziek liefhebber on 17 October 2014

My Naim NDX has the 3.21 firmware on it. I've tried to install the new 3.22 software but three times in the end of the installation there it says it goes to fabrics installation. The app says there 3.21 on the machine. What goes wrong. How can I fix this.

Posted on: 17 October 2014 by hungryhalibut

I'm not sure what you mean by fabrics installation, but it may be that you need to install the right driver for the type of socket you have on the NDX. The installation process should tell you when to install the driver software to your computer.

Posted on: 17 October 2014 by Muziek liefhebber
Originally Posted by Hungryhalibut:

I'm not sure what you mean by fabrics installation, but it may be that you need to install the right driver for the type of socket you have on the NDX. The installation process should tell you when to install the driver software to your computer.

The installation doen't end right. Earlier this day I installed 3.21. That proces has gone all right. I've download the software 3.22. And tried to install it on the NDX, but the firmware doesn't install in a proper way on my NDX.

Posted on: 17 October 2014 by hungryhalibut

From your description IT sounds like you have the drivers, because otherwise the 3.21 would not have installed. I don't know what to suggest, other than turning the NDX off, restarting it and trying again. 

Posted on: 17 October 2014 by Mike-B

Have you installed the recommended USB drivers for whatever input port your NDX is fitted with.  The older NDX have RS232 (9-pin serial)  the later units have mini-USB

The instructions & links are written up in the .pdf that is attached to the 3.22 file

Posted on: 17 October 2014 by Muziek liefhebber
Originally Posted by Hungryhalibut:

From your description IT sounds like you have the drivers, because otherwise the 3.21 would not have installed. I don't know what to suggest, other than turning the NDX off, restarting it and trying again. 

I've switched the NDX off and on some times before installing. This isn't the solution.

Posted on: 17 October 2014 by Muziek liefhebber
Originally Posted by Mike-B:

Have you installed the recommended USB drivers for whatever input port your NDX is fitted with.  The older NDX have RS232 (9-pin serial)  the later units have mini-USB

The instructions & links are written up in the .pdf that is attached to the 3.22 file

Yes I followed the pdf instruction. 3.21 was succeeded but 3.22 not.

Posted on: 17 October 2014 by sjbabbey

Hi,

 

are you absolutely certain that the naim installer on your computer is picking up the correct firmware version 3.22 and not trying to reinstall version 3.21 ?

Posted on: 18 October 2014 by Muziek liefhebber
Originally Posted by sjbabbey:

Hi,

 

are you absolutely certain that the naim installer on your computer is picking up the correct firmware version 3.22 and not trying to reinstall version 3.21 ?

I've deleted all Naim software on my pc and than I've installed again the 3.22 software. The update of de NDX is now succeeded to 3.22.

Posted on: 18 October 2014 by Massimo Bertola
Originally Posted by Hungryhalibut:

I'm not sure what you mean by fabrics installation, 

Peerhaps 'factory settings'?

Just a guess